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Medical Device Complaints Jobs (NOW HIRING)

Novocure

Manager, Technical Complaints

Portsmouth, NH · On-site

$110K - $143K/yr

Manager, Technical Complaints Hybrid / Full Time / Portsmouth, NH At Novocure, we're working to ... ABOUT THE ROLE We are seeking an experienced medical device quality leader to own Novocure's global ...

Novocure

Manager, Technical Complaints

Boston, MA · Hybrid

$110K - $143K/yr

Manager, Technical Complaints Hybrid / Full Time / Portsmouth, NH At Novocure, we're working to ... ABOUT THE ROLE We are seeking an experienced medical device quality leader to own Novocure's global ...

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Medical Device Complaints information

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$70

How much do medical device complaints jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for medical device complaints in the United States is $36.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.91 per hour, depending on experience, location, and employer.

What are medical device complaints?

Medical device complaints are reports or communications from users, patients, or healthcare professionals regarding potential problems, malfunctions, or adverse events associated with a medical device. These complaints may include issues such as device failure, product malfunction, labeling errors, or user injuries. Handling these complaints is crucial for ensuring patient safety and regulatory compliance, as manufacturers are required to investigate and report certain complaints to regulatory bodies like the FDA. Proper complaint management helps improve device quality and can lead to product improvements or recalls if necessary.

What are some common challenges faced in a medical device complaints role and how can they be managed?

Professionals in Medical Device Complaints often encounter challenges such as managing high volumes of complaint data, ensuring timely investigations, and maintaining compliance with strict regulatory requirements. To address these, strong organizational skills and attention to detail are essential, as is the ability to effectively communicate with cross-functional teams such as quality assurance, engineering, and regulatory affairs. Staying updated on evolving regulations and using complaint management software can also help streamline processes and ensure accurate reporting.

What are the key skills and qualifications needed to thrive as a medical device complaints specialist, and why are they important?

To thrive as a Medical Device Complaints Specialist, you need a solid understanding of regulatory requirements (such as FDA and ISO standards), strong analytical abilities, and a background in life sciences or engineering. Familiarity with complaint management systems, quality management software, and relevant certifications like Six Sigma or CAPA process training are typically required. Attention to detail, effective communication, and problem-solving skills are crucial for investigating issues and collaborating with cross-functional teams. These skills ensure accurate complaint handling, regulatory compliance, and continuous product quality improvement.

What is the difference between Medical Device Complaints vs Medical Device Quality Assurance Specialist?

AspectMedical Device ComplaintsMedical Device Quality Assurance Specialist
Primary FocusHandling and investigating complaints related to medical devicesEnsuring overall quality and compliance of medical devices during manufacturing
Required CredentialsTypically requires knowledge of regulations and complaint handling proceduresRequires quality management system knowledge, certifications like ISO 13485
Work EnvironmentCustomer service, complaint investigation teams, regulatory complianceManufacturing facilities, quality assurance departments
Industry UsageUsed by medical device companies to address post-market issuesUsed to maintain product quality and compliance throughout production

Medical Device Complaints focus on managing and investigating issues reported by users post-market, while Medical Device Quality Assurance Specialists oversee the quality systems and compliance during manufacturing. Both roles are essential in ensuring safe, effective medical devices but differ in their primary responsibilities and work environments.

More about Medical Device Complaints jobs

What states have the most Medical Device Complaints jobs?

States with the most job openings for Medical Device Complaints jobs include:

What job categories do people searching Medical Device Complaints jobs look for?

The top searched job categories for Medical Device Complaints jobs are:

Medical Device Complaints jobs near you
Infographic showing various Medical Device Complaints job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,384 per year, or $36.7 per hour.

Manager, Technical Complaints

Novocure

Portsmouth, NH • On-site

$110K - $143K/yr

Full-time

Re-posted 3 days ago

Job description

Manager, Technical Complaints
Hybrid / Full Time / Portsmouth, NH
At Novocure, we're working to extend the lives of patients battling some of the most aggressive cancers. Every role here contributes to that mission - and as Manager, Technical Complaints, you'll play a critical role in ensuring our global complaint handling program remains compliant, efficient, and inspection-ready while helping lead one of the company's most significant quality system transformations.
ABOUT THE ROLE
We are seeking an experienced medical device quality leader to own Novocure's global technical complaint handling process. This position combines people leadership, quality systems expertise, and business process ownership. You will lead a global team, partner with stakeholders across Quality, Medical Safety, Regulatory Affairs, Global Technical Services, IT, Manufacturing, R&D and Patient Experience, and serve as the business lead for the migration from SAP to Veeva Vault Quality.
This is not simply a complaint management role. We are looking for someone who can drive process transformation, influence stakeholders, improve data-driven decision making, and confidently lead change in a highly regulated medical device environment.
WHAT YOU'LL DO
  • Lead and develop a global team of Technical Complaint Specialists.
  • Own the end-to-end complaint handling process from intake through closure.
  • Lead the complaint handling transformation from SAP to Veeva Vault Quality.
  • Partner with IT and Quality Systems to define business requirements, workflows and system configuration.
  • Drive complaint trending, KPIs, executive dashboards and management reviews.
  • Identify quality signals and partner on CAPA and continuous improvement initiatives.
  • Support FDA inspections, notified body audits and global regulatory inspections.
  • Collaborate across Medical Safety, Regulatory Affairs, Engineering, Manufacturing, Patient Experience and Global Technical Services.
  • Champion standardized global complaint handling processes and inspection readiness.

ABOUT YOU
You are an experienced medical device quality professional who enjoys improving processes as much as developing people. You understand complaint handling regulations, know how to translate data into meaningful business insights, and have successfully led cross-functional initiatives. You remain calm under pressure, communicate effectively with diverse stakeholders, and thrive in environments undergoing meaningful change.
Minimum Qualifications
  • Bachelor's degree in Engineering, Life Sciences or related field.
  • 5+ years of medical device quality experience with significant complaint handling responsibility.
  • 3+ years of people leadership in a global environment.
  • Hands-on Veeva Vault Quality Complaint Management experience.
  • Experience supporting FDA inspections and international audits.
  • Working knowledge of FDA 21 CFR Part 820, ISO 13485, ISO 14971, EU MDR, CAPA and post-market surveillance.
  • Strong analytical, communication and stakeholder management skills.

Preferred Qualifications
  • Experience leading Veeva Vault implementations or complaint process optimization.
  • SAP-to-Veeva migration experience.
  • Lean Six Sigma certification or process improvement background.

HOW YOU'LL WORK
  • Hybrid role supporting our Portsmouth, NH office.
  • Regular collaboration with on-site teams and global stakeholders.
  • Occasional domestic and international travel as business needs require.
  • Opportunity to lead a highly visible, enterprise-wide quality transformation initiative.

WHAT WE OFFER
The pay range which Novocure expects to pay for this role at the time of this posting is $110,000 - $143,000/yr. This position is also be eligible for an annual bonus and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.
ABOUT NOVOCURE
Novocure is a company with a powerful mission, to extend the lives of people living with some of the most aggressive forms of cancer. Here your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you'll connect, grow, and make a real difference. We're a company with the drive of a startup and the strength that comes with 25 years of success.
Novocure operates at a rare crossroad, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers.
Our patient-forward values
- innovation
- focus
- drive
- courage
- trust
- empathy
#LI-RJ1
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please email NovocureRecruitingEEO@novocure.com
If you're excited about this role, we encourage you to apply.

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