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Medical Device Complaints Jobs (NOW HIRING)

SPECTRAFORCE

Data Entry Associate

Collegeville, PA

$15.75 - $20.50/hr

Product and medical device complaints Complaints that require expedited processing due to potential compliance issues. Responsible for recording and processing quality complaint information received ...

Spectra force

Data Entry Associate

Collegeville, PA · On-site

$15.75 - $20.50/hr

Qualifications Essential Functions: • Triage all incoming reports to immediately identify the following: • Product and medical device complaints • Complaints that require expedited processing ...

ConsignMed Inc.

Be Seen First

Clinical Specialist Medical Device

Mobile, AL · On-site

$100 - $150/day

Report customer inquiries, complaints, and service requests within 24 hours of being notified ... medical device or Operating Room experience, preferred * Gyn/Surg related experience, preferred

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Review, evaluate, and process medical device complaints in accordance with applicable regulations, company procedures, and quality system requirements. * Perform clinical assessments of complaint ...

Masimo Corporation

$80K - $100K/yr

Review, evaluate, and process medical device complaints in accordance with applicable regulations, company procedures, and quality system requirements. * Perform clinical assessments of complaint ...

Masimo

Clinical Complaint Specialist

Irvine, CA

$80K - $100K/yr

Review, evaluate, and process medical device complaints in accordance with applicable regulations, company procedures, and quality system requirements. * Perform clinical assessments of complaint ...

PENTAX Medical

Medical Device, Territory Manager

Atlanta, GA · On-site +1

$75K - $115K/yr

... complaints, and ensuring a high level of customer satisfaction. Collaborate with internal teams ... Medical device experience is strongly preferred Bachelor's degree in Business, Marketing, Sales or ...

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Medical Device Complaints information

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How much do medical device complaints jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for medical device complaints in the United States is $36.72, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $45.91 per hour, depending on experience, location, and employer.

What are medical device complaints?

Medical device complaints are reports or communications from users, patients, or healthcare professionals regarding potential problems, malfunctions, or adverse events associated with a medical device. These complaints may include issues such as device failure, product malfunction, labeling errors, or user injuries. Handling these complaints is crucial for ensuring patient safety and regulatory compliance, as manufacturers are required to investigate and report certain complaints to regulatory bodies like the FDA. Proper complaint management helps improve device quality and can lead to product improvements or recalls if necessary.

What are some common challenges faced in a medical device complaints role and how can they be managed?

Professionals in Medical Device Complaints often encounter challenges such as managing high volumes of complaint data, ensuring timely investigations, and maintaining compliance with strict regulatory requirements. To address these, strong organizational skills and attention to detail are essential, as is the ability to effectively communicate with cross-functional teams such as quality assurance, engineering, and regulatory affairs. Staying updated on evolving regulations and using complaint management software can also help streamline processes and ensure accurate reporting.

What are the key skills and qualifications needed to thrive as a medical device complaints specialist, and why are they important?

To thrive as a Medical Device Complaints Specialist, you need a solid understanding of regulatory requirements (such as FDA and ISO standards), strong analytical abilities, and a background in life sciences or engineering. Familiarity with complaint management systems, quality management software, and relevant certifications like Six Sigma or CAPA process training are typically required. Attention to detail, effective communication, and problem-solving skills are crucial for investigating issues and collaborating with cross-functional teams. These skills ensure accurate complaint handling, regulatory compliance, and continuous product quality improvement.

What is the difference between Medical Device Complaints vs Medical Device Quality Assurance Specialist?

AspectMedical Device ComplaintsMedical Device Quality Assurance Specialist
Primary FocusHandling and investigating complaints related to medical devicesEnsuring overall quality and compliance of medical devices during manufacturing
Required CredentialsTypically requires knowledge of regulations and complaint handling proceduresRequires quality management system knowledge, certifications like ISO 13485
Work EnvironmentCustomer service, complaint investigation teams, regulatory complianceManufacturing facilities, quality assurance departments
Industry UsageUsed by medical device companies to address post-market issuesUsed to maintain product quality and compliance throughout production

Medical Device Complaints focus on managing and investigating issues reported by users post-market, while Medical Device Quality Assurance Specialists oversee the quality systems and compliance during manufacturing. Both roles are essential in ensuring safe, effective medical devices but differ in their primary responsibilities and work environments.

More about Medical Device Complaints jobs

What states have the most Medical Device Complaints jobs?

States with the most job openings for Medical Device Complaints jobs include:

What job categories do people searching Medical Device Complaints jobs look for?

The top searched job categories for Medical Device Complaints jobs are:

Medical Device Complaints jobs near you
Infographic showing various Medical Device Complaints job openings in the United States as of September 2026, with employment types broken down into 85% Full Time, 4% Part Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $76,384 per year, or $36.7 per hour.

Product Complaints Investigator II - Medical Device

Greenville, NC • On-site

Thermo Fisher Scientific
Biotechnology Research and Development • 10K+ employees
Learn more about Thermo Fisher Scientificexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Thermo Fisher Scientific rating

7.7

Company rating: 7.7 out of 10

Based on 432 frontline employees who took The Breakroom Quiz

Job description

Work Schedule
First Shift (Days)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
As part of the Drug Product Division (DPD), the Greenville, North Carolina site is a multi-purpose pharmaceutical development, manufacturing, and packaging campus. The operation specializes in taking both sterile injectable and oral solid dose drug products from development phase through commercialization.
Excellent Benefits Package
Review our company's Total Rewards
Medical, Dental, & Vision benefits-effective Day 1
Paid Time Off & Holidays
401K Company Match up to 5%
Tuition Reimbursement - eligible after 90 days!
Employee Referral Bonus
Employee Discount Program
Recognition Program
Charitable Gift Matching
Company Paid Parental Leave
Career Advancement Opportunities
Location/Division Specific Information
Greenville, NC
RELOCATION ASSISTANCE IS NOT PROVIDED
  • Must be legally authorized to work in the United States WITHOUT SPONSORSHIP OF ANY KIND NOW OR IN THE FUTURE.
  • Must be able to pass a comprehensive background check, which includes a drug screen.

Discover Impactful Work:
The Product Compliant Investigator II supports the investigation and resolution of product complaints in a regulated pharmaceutical CDMO environment. This role contributes to maintaining compliance with cGMP requirements while protecting product quality and patient safety.
Working under general supervision, you will execute complaint investigations of low to moderate complexity, collaborate with cross-functional teams, and develop foundational expertise in complaint handling, root cause analysis, and quality systems.
A Day in the Life:
  • Perform product complaint investigations of low to moderate complexity.
  • Collect, document, and assess data supporting root cause analysis.
  • Draft investigation reports for review and approval.
  • Escalate quality, regulatory, or patient safety concerns promptly.
  • Support CAPA implementation and tracking.
  • Partner with Manufacturing, QC, Supply Chain, and cross-functional teams.
  • Assist with audits, inspections, and customer inquiries.
  • Maintain compliance with safety and quality requirements.
  • Manage workload while meeting timelines and quality expectations.
  • Perform other duties as assigned.

Keys to Success:
Education
Associate's or Bachelor's degree in health science, life science, engineering, or related discipline and a minimum of 4 years of work experience
Experience
  • Minimum of 4 years of experience within combination products or medical device industry
  • Experience conducting GMP investigations involving combination product or medical device complaints, deviations, or quality events strongly preferred.
  • CDMO or manufacturing experience is a plus.

Knowledge, Skills, Abilities
  • Working knowledge of cGMP regulations and quality systems.
  • Strong written and verbal communication skills.
  • Good organizational skills and attention to detail.
  • Ability to manage multiple priorities and meet deadlines.
  • Self-motivated with willingness to learn and develop technical expertise.
  • Works effectively in cross-functional teams.

Physical Requirements / Work Environment
  • Requires standing, walking, lifting up to 35 pounds, manual dexterity, prolonged computer use, and ability to work in office/manufacturing environments.

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