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Job Description: Medical Front Office Receptionist

Reports To: Front Office Supervisor

Status: Full-Time Regular, Non-Exempt

Position Summary: A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Duties & Responsibilities:

• Assist the Front Office staff with the daily pre-registration of patients scheduled for appointments
  • Schedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day
    • Performs data entry of insurance information and processes patient co-payments
    • Screens new members for assignation to our health center and other eligibility purposes
    • Complies with IHC’s HIPAA and Privacy Rules
    • Uses efficient and clear communication at all times
      • Greets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members
        • Prepares intake information and initial registration following HIPAA guidelines
          • When requested, collects and deposits money at the end of every shift in accordance with the policy and procedures
          • Maintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs
          • Asks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider
          • Attends and participates in all departmental meetings
          • Maintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all times
            • Adheres to Finance policies when registering patients for appointments and labs
            • Participates as a proactive representative of the Patient Centered Health Home
            • Performs duties utilizing the Team-Based Approach
            • Performs other duties as assigned

Required Qualifications, Knowledge &Abilities:

• Fluent in English and Spanish (ability to read, write, and speak) preferred
• Requires a high school diploma or GED
• Medical Administration Assistant certificate or similar medical certificate is preferred
• Prefer prior experience working in a similar medical position or customer service related position with at least one year working experience
• Prior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred
• Excellent customer service skills required
• Excellent phone skills required
• Previous knowledge of office practices and procedures in the medical field preferred
• Ability to follow written and oral instructions
• Flexibility, initiative, reliability, and creativity
• Familiarity with medical computer software and data entry

• Knowledge of & ability to work with the American Indian community & other minority populations

• Ability to maintain strict confidentiality

• Ability to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, & efficient manner. Ability to multitask & thrive in a fast-paced, constantly changing environment
• Ability to carry out all responsibilities in an honest, ethical & professional manner and demonstrate good judgment

• Willingness to train in other areas of the Medical department

Physical Requirements:

• Will be working in a fast paced non-profit community health clinic environment and must be able to:
  1. sit, stand and walk for extensive periods of time;
  2. lift up to 35 pounds; and
  3. stoop, squat, or bend frequently
• Possess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job description
• Ability to visually observe as well as hear and communicate with patients and professional staff
• Ability to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors

Working Conditions:

• Potential exposure to airborne and blood borne infectious diseases and pathogens
• Normal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need
• Must be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team

Preference is given to qualified American Indians in accordance with the American Indian Alaskan Native Preference Act (Title 25, U.S. Code Sections 472, 473 and 473a). Other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.