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Medical Collections Jobs in Phoenix, AZ (NOW HIRING)

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while ... Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k, IRA) * Life ...

Rite of Passage

Collections Specialist

Queen Creek, AZ

$18.50 - $25/hr

Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% ... Minimum of 2 years of healthcare collections or medical billing experience preferred * Behavioral ...

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% ... Minimum of 2 years of healthcare collections or medical billing experience preferred * Behavioral ...

Fender

Collections Specialist

Phoenix, AZ · Remote

$18.25 - $24.75/hr

Within the Credit and Collections team our goal is successful accounts receivable collections ... FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off ...

Empereon Constar

1st Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Medical, dental, vision, and 401k * Excellent advancement opportunities * Amazing Referral Program -- Earn $400 for every referral hired after they work 340 hours (60 days)

Fender

Collections Specialist

Phoenix, AZ · On-site

$18.25 - $24.75/hr

We are searching for a Collections Specialist to join our team in Phoenix, AZ. In this role, you ... FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off ...

Empereon Constar

3rd Party Collections

Phoenix, AZ · On-site

$16.50 - $21.25/hr

Medical, dental, vision, and 401k * Excellent advancement opportunities * Amazing Referral Program -- Earn $400 for every referral hired after they work 340 hours (60 days)

OneMain Financial

Collections Specialist

Tempe, AZ

$18 - $24.25/hr

At OneMain, Collections Specialists are committed to working with our customers in a collaborative ... Health and wellbeing options including medical, prescription, dental, vision, hearing, accident ...

OneMain Financial Careers

Collections Specialist

Tempe, AZ · On-site

$18 - $24.25/hr

At OneMain, Collections Specialists are committed to working with our customers in a collaborative ... Health and wellbeing options including medical, prescription, dental, vision, hearing, accident ...

OneMain Financial Careers

Collections Specialist

Tempe, AZ · On-site

$17.75 - $24/hr

At OneMain, Collections Specialists are committed to working with our customers in a collaborative ... Health and wellbeing options including medical, prescription, dental, vision, hearing, accident ...

OneMain Financial

Collections Specialist

Tempe, AZ · On-site

$17.75 - $24/hr

At OneMain, Collections Specialists are committed to working with our customers in a collaborative ... Health and wellbeing options including medical, prescription, dental, vision, hearing, accident ...

OneMain Financial

Collections Specialist

Tempe, AZ · On-site

$17.75 - $24/hr

At OneMain, Collections Specialists are committed to working with our customers in a collaborative ... Health and wellbeing options including medical, prescription, dental, vision, hearing, accident ...

Adecco

Call Center Collections Specialist

Tempe, AZ · On-site

$22/hr

Adecco is currently assisting one of its clients in their search for a Collections Specialist in ... Pay Details: $19.00 per hour Benefit offerings available for our associates include medical, dental ...

WillScot

Collections Specialist

Scottsdale, AZ · On-site

$18 - $24.25/hr

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role ... All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental ...

Adecco

Call Center Collections Specialist

Tempe, AZ

$22/hr

Adecco is currently assisting one of its clients in their search for a Collections Specialist in ... Pay Details: $19.00 per hour Benefit offerings available for our associates include medical, dental ...

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All JobsMedical Collections JobsMedical Collections Jobs in Phoenix, AZ

Medical Collections information

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How much do medical collections jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for medical collections in Phoenix, AZ is $19.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.73 per hour, depending on experience, location, and employer.

What is medical collections?

Medical collections refer to the process of recovering unpaid medical bills from patients or insurance companies. When a patient or their insurer does not pay for medical services within a specified period, healthcare providers may assign or sell the debt to a collections agency. Medical collections specialists work to contact patients, negotiate payment plans, and ensure outstanding balances are resolved. This process is essential for maintaining the financial health of medical practices and hospitals while also adhering to relevant laws and regulations.

What are medical collections jobs?

People who work in medical collections serve as an intermediary between the patient and the insurance company. Your responsibilities in this career include filing claims, answering patients’ questions about their health care, and advising patients on their insurance and benefit coverage. Medical collectors run a monthly report to find any outstanding bill that is at least 30 days old. You then call up insurance companies to settle any billing matters. Other duties include appealing any claims that an insurance company has denied a patient and fixing any mistakes with the billing department. You also perform administrative tasks.

What are the key skills and qualifications needed to thrive as a medical collections specialist, and why are they important?

To thrive as a Medical Collections Specialist, you need a solid understanding of medical billing, insurance processes, and accounts receivable, often supported by experience in healthcare finance or a related certification. Familiarity with billing software, electronic health records (EHR) systems, and collections databases is typically required. Strong negotiation, attention to detail, and effective communication skills help you resolve payment issues and maintain positive relationships with patients and insurers. These skills ensure timely revenue recovery for healthcare providers while upholding compliance and patient satisfaction.

What are some common challenges faced in a medical collections role and how can they be effectively managed?

Medical Collections professionals often encounter challenges such as navigating complex insurance policies, handling denied or delayed claims, and communicating with patients who may be experiencing financial hardship. Success in this role requires strong organizational skills, persistence, and empathy when discussing account balances with patients. Building positive relationships with insurance companies and maintaining accurate records can help streamline the collection process and support timely resolution of outstanding accounts.

What does a medical collections specialist do?

A medical collections specialist manages unpaid medical bills by contacting patients and insurance companies to collect payments, verify insurance coverage, and resolve billing discrepancies. They often use billing software and must have knowledge of healthcare regulations and insurance processes to ensure accurate and timely collections.
More about Medical Collections jobs

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The most popular types of Medical Collections jobs in Phoenix, AZ are:

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For Medical Collections jobs in Phoenix, AZ, the most frequently searched job titles are:

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The top searched job categories for Medical Collections jobs in Phoenix, AZ are:

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Cities near Phoenix, AZ with the most Medical Collections job openings:

Medical Collections jobs near you
Infographic showing various Medical Collections job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $41,158 per year, or $19.8 per hour.

Collections Representative

Concord Servicing

Scottsdale, AZ • On-site

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Concord is a Loan Servicing Fintech company committed to helping borrowers navigate their financial obligations with clarity and respect. Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our Contact Center in Scottsdale, AZ.
The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower-friendly manner. The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable working in a high-volume, fast-paced environment.
Duties and Responsibilities:
  • Contact borrowers via inbound and outbound calls to address past-due loan accounts and secure payment commitments
  • Negotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines
  • Accurately document all account activity, payment arrangements, and borrower interactions in the loan servicing system
  • Adhere to all applicable federal and state regulations, including FDCPA, FCRA, and CFPB guidelines
  • Identify and escalate accounts requiring special handling, hardship assistance, or supervisor review
  • Meet or exceed individual performance metrics including contact rates, promises to pay, and collector effectiveness
  • Collaborate with team members and leadership to resolve complex account issues and contribute to departmental goals
  • Maintain a professional and empathetic demeanor in all borrower interactions, reflecting Concord's commitment to respectful service

Requirements
  • 2-3 years of experience in collections, loan servicing, or a related contact center environment.
  • Working knowledge of FDCPA, FCRA, and other applicable consumer lending regulations.
  • Strong negotiation and communication skills with a demonstrated ability to resolve delinquencies effectively and empathetically.
  • Proficiency with loan servicing platforms or CRM systems; ability to learn proprietary software quickly.
  • Excellent attention to detail and ability to manage a high volume of accounts with accuracy and urgency.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Must be able to work onsite at the Chandler, AZ Contact Center; this position is not eligible for remote work.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources

Apply