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Medical Call Center Supervisor Jobs in Crete, IL

Transdev

Call Center Manager

Chicago, IL · On-site

$67K - $80K/yr

Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short ... Minimum of 2 years of call center supervisor experience, or relevant experience, preferably in the ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Medical Plan: We offer medical and prescription drug coverage with a broad network of providers.

Beacon Mobility

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

Chicago, IL Full time REQ-2025-3061 SCR Medical Transportation LLC Employer of choice! Voted best ... Supervisor or Manager. • An attitude of empathy and a desire to provide high quality customer ...

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Medical Call Center Supervisor information

See Crete, IL salary details

$28.3K

$61.1K

$104.9K

How much do medical call center supervisor jobs pay per year?

As of Aug 27, 2026, the average yearly pay for medical call center supervisor in Crete, IL is $61,148.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $71,800.00 per year, depending on experience, location, and employer.

What are the main responsibilities of a medical call center supervisor?

A Medical Call Center Supervisor oversees the daily operations of a healthcare call center, ensuring that staff provide accurate information and high-quality service to patients and clients. They are responsible for supervising call center agents, managing schedules, handling escalated calls or complaints, and maintaining compliance with healthcare regulations. Supervisors also monitor performance metrics, provide training and coaching, and implement process improvements to enhance patient satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a medical call center supervisor, and why are they important?

To thrive as a Medical Call Center Supervisor, you need experience in healthcare customer service, leadership capabilities, and often a relevant associate or bachelor's degree. Familiarity with call center software, electronic health records (EHR) systems, and HIPAA compliance is typically required. Excellent communication, problem-solving, and conflict-resolution skills help you manage teams and handle patient concerns effectively. These skills and qualifications are vital for ensuring efficient operations, regulatory compliance, and high-quality patient interactions.

What are some common challenges faced by medical call center supervisors, and how can they be effectively managed?

Medical Call Center Supervisors often face challenges such as managing high call volumes, ensuring staff adherence to protocols, and handling escalated patient concerns. Effective management involves implementing thorough training programs, utilizing call monitoring tools to maintain quality standards, and fostering open communication within the team. Supervisors also need to stay updated on healthcare regulations and collaborate closely with clinical and administrative departments to resolve complex issues efficiently.

What is the difference between Medical Call Center Supervisor vs Medical Call Center Agent?

AspectMedical Call Center SupervisorMedical Call Center Agent
ResponsibilitiesOversees team, manages performance, ensures quality standardsHandles patient calls, provides information, documents interactions
CredentialsOften requires experience in healthcare and call center managementHigh school diploma or equivalent, healthcare knowledge preferred
Work EnvironmentSupervisory role in healthcare call centers, team managementFrontline patient interaction in healthcare settings
Common UsageHealthcare organizations, hospitals, clinicsPatient support, appointment scheduling, billing inquiries

The Medical Call Center Supervisor focuses on managing and guiding the team, ensuring quality and efficiency, while the Medical Call Center Agent handles direct patient interactions. Both roles are essential in healthcare communication, but they differ in responsibilities and required experience.

How much do medical call center supervisors make in the US?

Medical call center supervisors in the US typically earn an average salary of around $45,000 to $65,000 per year, depending on experience, location, and the size of the organization. Salaries can vary based on factors such as certifications, management responsibilities, and the complexity of the healthcare services provided.

What does a medical call center supervisor do?

A medical call center supervisor oversees staff who handle patient and provider calls, ensuring quality service and compliance with healthcare regulations. They manage daily operations, provide training, monitor call metrics, and resolve escalated issues to maintain efficient communication within the healthcare setting.

What are popular job titles related to Medical Call Center Supervisor jobs in Crete, IL?

For Medical Call Center Supervisor jobs in Crete, IL, the most frequently searched job titles are:

What job categories do people searching Medical Call Center Supervisor jobs in Crete, IL look for?

The top searched job categories for Medical Call Center Supervisor jobs in Crete, IL are:

What cities near Crete, IL are hiring for Medical Call Center Supervisor jobs?

Cities near Crete, IL with the most Medical Call Center Supervisor job openings:

Medical Call Center Supervisor jobs near you
Infographic showing various Medical Call Center Supervisor job openings in Crete, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $61,148 per year, or $29.4 per hour.

Bilingual Medical Call Center Representative

Stickney, IL • On-site

Chicago Eye Consultants
1 - 10 employees
Learn more about Chicago Eye Consultantsexternal

$19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Chicago Eye Consultants is seeking an energetic, patient-focused Bilingual Call Center Representative to join our collaborative, multi-specialty ophthalmology team in Stickney, Illinois.

Bring your skills to a practice where patient care and teamwork are top priorities. Enjoy regular hours, a supportive work culture, and a team environment where your contributions are valued.

Apply today to join our dedicated team!

This is your opportunity to join one of the areas most recognized leaders in ophthalmology and optometry. Chicago Eye Consultants is a multi-sub-specialty eye care practice composed of fellowship-trained board-certified ophthalmologists in every subspecialty of ophthalmology. Our goal is to provide each patient with the latest in comprehensive eye care in an efficient, patient-friendly private practice environment.

We are committed to customer service and making every interaction extraordinary while inspiring the complete confidence of our patients. Our employees contribute directly to the growth and success of our practices and take pride in being a member of our team. We strongly believe that the way our patients and customers are treated by our employees is as important as the services provided by the doctor.

All of us at Chicago Eye Consultants are committed to inclusion and diversity. We believe today more than ever; it isn’t speaking the words, but starts with a culture of service, caring and listening and we would thoroughly enjoy meeting with you and discussing our employment opportunities. 

The Bilingual Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities:

  • Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
  • Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
  • Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
  • Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
  • Follow established call center protocols and procedures to maintain the highest quality standards in patient care
  • Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
  • Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

Qualifications:

  • Must be Bilingual (Spanish)
  • High school diploma or equivalent; additional education is a plus
  • Previous experience in customer service or call center roles is preferred but not required
  • Knowledge of medical and vision insurance preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and the ability to remain calm under pressure
  • Adaptability and a willingness to learn and grow within the organization
  • Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Provide

  • Benefits to full-time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
  • Company paid life insurance
  • Paid holidays and generous paid time off
  • Paid parking where applicable
  • Team oriented working environment where you are heard and respected
  • Clear career ladder opportunities
  • Offered pay range $19.00/Hr. - 21.00/Hr. 

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