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Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.
Summary:
"Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
As the Director, MDU Sales, you will lead the overall sales strategy, revenue growth, and market expansion efforts for C Spire's Multi-Dwelling Unit (MDU) business. This role is responsible for building and leading a high-performing sales organization focused on accelerating customer acquisition, increasing market penetration, improving customer retention, and expanding C Spire's position as a preferred provider within the MDU industry. You will oversee strategic go-to-market execution, pipeline management, forecasting, operational alignment, and customer experience initiatives that directly impact the growth and profitability of the MDU business.
Responsibilities:
What You Will Do
In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.
• Drive sustained revenue growth and increased market share across the MDU portfolio through strategic sales leadership and business development execution.
• Develop and implement high-impact sales initiatives, programs, and operational strategies that position C Spire as the preferred MDU provider within targeted markets.
• Identify and pursue new business opportunities, strategic partnerships, and expansion channels that accelerate customer acquisition and penetration.
• Lead the MDU sales organization to consistently meet and exceed revenue, profitability, customer growth, and retention objectives.
• Build, manage, and optimize a robust sales funnel utilizing Salesforce to ensure pipeline visibility, forecasting accuracy, accountability, and strong conversion performance.
• Establish disciplined sales processes, reporting standards, KPIs, dashboards, and operational metrics that drive performance and continuous improvement.
• Coach, mentor, and develop a high-performing sales organization focused on execution, accountability, customer engagement, and exceeding performance expectations.
• Foster a culture of proactive prospecting, relationship development, and strategic pipeline management throughout the sales organization.
• Lead the development and execution of the MDU sales strategy and operational roadmap aligned with broader corporate objectives.
• Partner closely with Marketing, Operations, Customer Support, Finance, Product, and Construction teams to improve customer acquisition, retention, and operational execution.
• Implement scalable operational processes and workflow improvements that increase organizational efficiency, visibility, and performance consistency.
• Develop and execute customer experience strategies that differentiate C Spire in the marketplace and strengthen customer loyalty.
• Lead initiatives focused on customer lifecycle management including acquisition, upsell opportunities, retention, churn reduction, and advocacy.
• Strengthen market awareness and brand positioning to ensure C Spire maintains a competitive advantage within the MDU industry.
• Maintain strong business acumen and ownership over revenue forecasting, profitability, pipeline health, and operational performance.
• Adapt quickly to changing market conditions, customer needs, and competitive pressures while maintaining focus on long-term growth objectives.
This position is an exceptional opportunity to lead one of C Spire's most strategic growth initiatives while shaping the future of MDU connectivity solutions across our footprint and beyond. From Director, MDU Sales, you will have a strong springboard into executive leadership roles across sales, fiber operations, business development, and strategic growth initiatives.
Qualifications:
What You Will Bring
As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external customer experience. To support our MDU Sales team, you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
In addition to that, we require:
• Proven experience within the Multi-Dwelling Unit (MDU) industry.
• Minimum of 10 years of experience within telecommunications, fiber, broadband, or service provider industries.
• Minimum of 5 years of leadership experience managing and developing high-performing sales organizations.
• Demonstrated success driving revenue growth, increasing market share, and exceeding sales and operational performance targets.
• Strong experience utilizing CRM and sales pipeline management platforms including Salesforce.
• Proven ability to develop, manage, and optimize high-performing lead funnels, forecasting processes, and sales performance metrics.
• Bachelor's degree in Business, Finance, Accounting, Marketing, or related field.
• Strong strategic thinking, operational leadership, and execution capabilities.
• Excellent communication, relationship management, and cross-functional collaboration skills.
• Proven ability to coach, mentor, and develop both direct and indirect team members.
We will give special consideration to candidates who have:
• MBA or advanced business degree.
• Experience leading large-scale MDU growth initiatives across multiple markets or regions.
• Experience working within matrixed organizations and leading cross-functional strategic initiatives.
• Experience driving operational transformation and scalable sales process improvements.
What You Will Gain
A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it.
For our full-time employees we offer:
• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position
Physical Requirements / Working Conditions
Candidate must be based in Coastal Alabama/Mississippi or Ridgeland, Mississippi. Must be able to sit for extended periods of time and use a computer keyboard and/or mouse while viewing a computer screen. Must be willing and able to travel approximately 20% annually.
Complimentary wireless service and device available to team members in our wireless footprint.
If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.