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Business Development Director – Aftermarket Services

Are you a technical sales leader who knows how to turn an installed customer base into long-term recurring revenue? Have you built aftermarket service programs, driven growth through upgrades and retrofits, and successfully led teams in industrial, energy, refining, or process manufacturing environments?

A global industrial manufacturing organization headquartered in Western New York is seeking a Business Development Director – Aftermarket Services to build and lead a growing aftermarket business focused on industrial process equipment and engineered systems. This role offers a competitive salary range of $165,000–$210,000, relocation assistance, bonus potential, and the opportunity to build a strategic growth initiative from the ground up.

This is not a maintenance sales role. This leader will be responsible for creating and executing the aftermarket growth strategy for a highly engineered product portfolio, driving revenue through spare parts, upgrades, retrofits, maintenance services, and lifecycle support solutions.

The ideal candidate combines a strong technical foundation with commercial leadership experience and understands how to drive growth in industries such as refining, petrochemical, energy, industrial processing, engineered equipment, rotating equipment, heat transfer systems, vacuum systems, or related industrial markets.

This is an onsite, in-person role in Batavia, NY

Responsibilities

Strategic Business Development

• Develop and execute a comprehensive aftermarket growth strategy
• Identify and capture opportunities for retrofits, upgrades, performance improvements, spare parts, and service agreements
• Analyze market trends, customer maintenance cycles, and competitive activity
• Develop long-term plans to maximize revenue from the company's installed base
• Build strategies to improve customer retention and increase lifecycle revenue

Leadership & Team Development

• Lead and mentor a growing aftermarket business development team
• Develop future sales and business development leaders through coaching and mentorship
• Drive accountability, performance, and execution across the commercial organization
• Collaborate with regional sales teams to support strategic customer opportunities

Commercial & Financial Ownership

• Own revenue growth, margin performance, forecasting, and pipeline management
• Develop value-based pricing strategies for aftermarket services and upgrades
• Establish KPIs and performance metrics tied to growth initiatives
• Build forecasting models and monitor business performance

Customer & Market Development

• Develop executive-level relationships with customers and industry stakeholders
• Partner with operations, engineering, and service teams to develop customer solutions
• Represent the organization at industry conferences, trade shows, and customer events
• Identify partnership opportunities with service providers, OEMs, licensors, and industry organizations

Qualifications

• Bachelor's Degree in Engineering (Mechanical, Chemical, Industrial, or related field) required
• MBA preferred
• 10+ years of experience in business development, aftermarket sales, industrial sales, or commercial leadership
• Experience within industrial equipment, process systems, energy, refining, petrochemical, heat transfer, vacuum systems, rotating equipment, or similar industries strongly preferred
• Proven track record growing aftermarket, service, spare parts, or lifecycle revenue streams
• Experience leading and developing sales or business development teams
• Strong technical aptitude and ability to translate engineering concepts into commercial opportunities
• Excellent communication, leadership, negotiation, and relationship-building skills
• Experience developing growth strategies and executing within complex industrial markets

What Makes Someone Successful in This Role

• Highly driven and results-oriented
• Strong technical credibility with customers and internal teams
• Able to challenge the status quo and drive positive organizational change
• Builds trust quickly while maintaining accountability
• Comfortable making decisions and moving with urgency
• Strong mentor who develops future leaders
• Balances strategic thinking with hands-on execution
• Naturally curious, analytical, and commercially focused

Compensation & Benefits

• Base salary: $165,000–$210,000
• Performance-based bonus opportunity
• Relocation assistance available
• Comprehensive healthcare benefits
• Retirement savings program
• Paid time off and holidays
• Career advancement opportunities within a growing global organization
• Opportunity to build and shape a newly developing business segment

Schedule & Location

• Full-time position
• Based in Batavia, NY
• Relocation assistance available
• Approximately 50% travel or less
• Domestic and occasional international travel as needed

The advertised pay range represents what we believe at the time of this job posting that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range.

First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible. Communication is key – to get started, all we need from you is an updated resume and some time to chat. Our team will get to know and your future career goals. Throughout the process, we will provide resume feedback, schedule and prepare you for interviews, provide client feedback, and coach you through the offer stage.

StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service.

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