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Job Title:  People Operations Manager Location: Onsite - Shelbyville, Tennessee  Overview of Role: National Pen is looking for a People Operations Manager to be directly responsible for the overall administration, coordination, and evaluation of the human resource function in a manufacturing environment and will also lead the full-cycle recruitment efforts. Works closely with key management to ensure appropriate support is provided to the operations of the facility.

What you will do:

People Operations

• Plans, organizes, and controls all activities of the department.  Participates in developing department goals, objectives and systems.
• Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures.
• Knowledge and/or experience with affirmative action program, EEO-1 filings and conform to EEO regulations.
• Establishes and maintains department records and reports.   Participates in administrative staff meetings and attends other meetings, such as seminars.
• Evaluates reports, decisions and results of department initiatives in relation to established goals.  Recommends new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Ensures compliance with all federal, state and local employment laws.  Working knowledge of Sarbanes-Oxley (SOX) compliance.
• Maintain employee information using Oracle and ADP Workforce Now system.
• Conduct routine personnel file audits to ensure information contained within the files are complete and compliant with federal, state and local requirements.
• Maintain a positive work environment and provide employees with open communication channels.
• Plan employee/team recognition programs to reward positive behavior and create good work morale.
• Perform wage surveys and make wage recommendations.
• Establish fair and equitable pay grades within company based on mental/physical demands, working conditions, education required, experience, complexity of duties, etc. 
• Coordinate team development and skills training.
• Identify training needs within the organization.
• Facilitate training programs in-house or obtain resource outside the company.
• Communicate and educate employees on company health and welfare plans.
• Enroll employees in benefits within scope of plan.
• Working knowledge of Workers' Compensation processes and regulations, including OSHA and TOSHA.
• Assist with recruitment for all levels within the organization (including management, staff, and hourly workforce).
• Develop job descriptions, employment ads.
• Perform interviews, reference checks, administer assessment tests, make hiring recommendations

Talent Acquisition

• Manage full-cycle recruitment for hourly, technical, and salaried roles, from job posting to onboarding.
• Collaborate with hiring managers to define job requirements, interview processes, and recruitment strategies.
• Source candidates through multiple channels including job boards, social media, career fairs, and employee referrals.
• Screen resumes, conduct initial interviews, and coordinate with department leads for follow-up interviews.
• Develop and maintain talent pipelines for critical and hard-to-fill roles.

• Track and report on recruiting metrics such as time-to-fill, cost-per-hire, and source effectiveness.

What we need from you:

• Bachelor's degree in Human Resources, Business, or related field 
• 5-10+ years HR experience, including experience in a manufacturing or industrial environment 
• Strong knowledge of employment law and HR best practices 
• Experience supporting a shift-based, high-volume workforce
• Strong leadership and influencing skills 
• Excellent communication and interpersonal skills 
• Problem-solving and conflict resolution ability 
• High resilience and ability to work in a fast-paced environment 
• Data-driven mindset with strong analytical skills 
• Hands-on, pragmatic approach with strong shop-floor presence

Physical Demands: 

Prolonged sitting and standing may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position reports directly to the Director, People Operations and dotted line to Talent Acquisition Manager.

National Pen Co., LLC is an Equal Opportunity Employer. National Pen does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

About National Pen

With 60 years of experience and serving 22 countries worldwide, National Pen brands offer more value and simplicity to customers and distributor partners. National Pen's flagship direct-to-business brand is Pens.com, and the company operates via a network of more than 10 facilities across North America, Europe, Africa, Australia and Asia. 

To learn more, visit: www.PENS.com 

National Pen is a Cimpress brand (Nasdaq: CMPR).

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