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bioMerieux Canada Inc.

Field Application Specialist - Ontario

Field Application Specialist I

Position Summary

This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMerieux's Clinical and Industry product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain current customer business, while developing and strengthening customer relationships that result in customer loyalty and positive referrals. The Field Application Specialist promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

1. Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the Canada customer base.
2. Develop, cultivate, and maintain strong professional relationships with all customers.
3. Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field Service, IT Resources, Management teams, and Local/Global Support Teams.
4. Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
5. Responsible for efficient territory management within operating expense budget.
6. Support bioMerieux revenue initiatives.
7. Perform all work in compliance with company quality procedures and standards.
8. Performs other duties as assigned.

Qualifications

Education and Training

• Bachelor's degree or equivalent in microbiology/molecular or life sciences field. 
• Master's (preferred)
• MLT certification preferred.
• 4 years related experience defined in the section below will be accepted in lieu of degree)

Experience

1. Clinical laboratory experience or bioMerieux product experience preferred.
2. Experience with Health Canada regulations and/or other laboratory credentialing standards preferred.
3. Experience with related technical field applications support strongly preferred.
4. Laboratory Information System (LIS) or Connectivity/Networking experience a plus.
5. IT & software experience is an asset.

Knowledge, Skills, and Abilities

• Technical learning aptitude to quickly understand and acquire new technical knowledge and skills.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment.
• Effective and efficient problem analysis that leads to high-quality decisions.
• Learning agility to be able to learn from experiences and apply that knowledge to new situations.
• Critical thinking, using logic and reason to analyze information and make decisions in the workplace.
• Priority setting that align with business objectives.
• Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently.
• Organizing work and resources efficiently to ensure smooth operations.
• Troubleshooting issues to identify and resolve problems efficiently.
• Proficient in Windows OS, MS Office programs.
• Communicates instructions clearly and effectively.
• Demonstrates assertiveness and confidence in the face of a challenge.
• Solution oriented in the face of conflict.
• Ability to deal with difficult situations in a timely and bold manner.
• Action Oriented: Takes action even when facing challenges.
• Perseverance: Demonstrates perseverance and a focus on outcomes.
• Ability to cooperate with others at all levels including leadership.
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.
• Written Communications - including the ability to communicate technical data in written form.
• Effective verbal communication skills.
• Easily accessible and open to communication.
• Effectively navigate social interactions in the workplace.
• Build and maintain positive, productive interactions with colleagues.
• Participate in a way that enhances team performance and cohesion.
• Fosters a culture of inclusiveness among all team members.
• Consistently uphold and reflects the core ethical principles and values that bioMerieux promotes.
• Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations.
• Actively and attentively listen to others, ensuring a clear understanding of their messages, needs, and concerns.
• Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others.

Working Conditions

• Ability to remain in stationary position, often standing, for prolonged periods.
• Ability to ascend/descend stairs, ladders, ramps, and the like.
• Ability to wear PPE correctly most of the day.
• Ability to adjust or move objects up to 50 pounds in all directions.
• Travel: Domestic 75%, International 5%, Total 80%.