Familiarity with AT&T Mass Markets systems, including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Familiarity with AT&T Mass Markets systems, including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Familiarity with AT&T Mass Markets systems, including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Familiarity with AT&T Mass Markets systems, including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Senior Accountant
$40K - $55K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Quick apply
Senior Accountant
$40K - $55K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
$50K - $60K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Quick apply
Senior Accountant
$50K - $60K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Call Center Team Lead
Wichita, KS · Remote
MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...
Call Center Team Lead
Wichita, KS · Remote
MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...
Call Center Team Lead
Killeen, TX · Remote
MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...
Call Center Team Lead
Killeen, TX · Remote
MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...
Human Resources Administrator
Dallas, TX · On-site
MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...
Human Resources Administrator
Dallas, TX · On-site
MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...
Support Mass Markets team with end-to-end strategic communications campaigns - from narrative development through launch and measurement - while serving as a strategic advisor to AT&T's consumer ...
Support Mass Markets team with end-to-end strategic communications campaigns - from narrative development through launch and measurement - while serving as a strategic advisor to AT&T's consumer ...
Lead Tech Business Mgmt
Dallas, TX · On-site
$118K - $178K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Lead Tech Business Mgmt
Dallas, TX · On-site
$118K - $178K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Lead Tech Business Mgmt
Dallas, TX · On-site
$130K - $196K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Lead Tech Business Mgmt
Dallas, TX · On-site
$130K - $196K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Lead Tech Business Mgmt
$118K - $178K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Lead Tech Business Mgmt
$118K - $178K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Lead Tech Business Mgmt
Dallas, TX · On-site
$130K - $196K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Lead Tech Business Mgmt
Dallas, TX · On-site
$130K - $196K/yr
Familiarity with AT&T Mass Markets systems including provisioning, address validation, service qualification, or order management platforms * Experience with broadband or wireline network escalation ...
Senior Accountant
Iowa City, IA · On-site
$40K - $55K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
Iowa City, IA · On-site
$40K - $55K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
$64K - $80K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
$64K - $80K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in ...
The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in ...
The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in ...
The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in ...
Senior Accountant
Orlando, FL · On-site
$50K - $60K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
Orlando, FL · On-site
$50K - $60K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
$64K - $80K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
$64K - $80K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
Orlando, FL · On-site
$69K - $86K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Senior Accountant
Orlando, FL · On-site
$69K - $86K/yr
You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...
Accountant for Niche Markets
FL · Remote
The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. Demonstrated ability in an accountant role a must. The right candidate will exhibit good ...
Accountant for Niche Markets
FL · Remote
The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. Demonstrated ability in an accountant role a must. The right candidate will exhibit good ...
Mass Markets information
See salary details
$11.06 - $12.52
4% of jobs
$12.52 - $13.99
0% of jobs
$13.99 - $15.45
13% of jobs
$16.55 is the 25th percentile. Wages below this are outliers.
$15.45 - $16.91
11% of jobs
$16.91 - $18.38
16% of jobs
The median wage is $18.73 / hr.
$18.38 - $19.84
27% of jobs
$21.16 is the 75th percentile. Wages above this are outliers.
$19.84 - $21.31
5% of jobs
$21.31 - $22.77
3% of jobs
$22.77 - $24.24
12% of jobs
$24.24 - $25.70
2% of jobs
$25.70 - $27.16
7% of jobs
$11
$19
$27
How much do mass markets jobs pay per hour?
As of Jun 21, 2026, the average hourly pay for mass markets in the United States is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.
What is the difference between Mass Markets vs Retail Sales?
| Aspect | Mass Markets | Retail Sales |
|---|---|---|
| Required Credentials | High school diploma or equivalent; sometimes marketing or sales certifications | High school diploma or equivalent; sales certifications beneficial |
| Work Environment | Large-scale, often remote or field-based; targeting broad audiences | In-store or direct customer interactions; focused on individual sales |
| Employer & Industry Usage | Used by marketing and sales departments targeting broad consumer groups | Used by retail stores, sales teams, and customer service roles |
Mass Markets and Retail Sales both involve selling products to consumers, but Mass Markets focuses on reaching large audiences through broad marketing strategies, often remotely or via media. Retail Sales involves direct, face-to-face interactions in stores or outlets, emphasizing individual customer service. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.
Which 3 jobs will survive AI?
Mass Markets roles such as sales representatives, customer service agents, and marketing professionals are likely to persist as they require human interaction, emotional intelligence, and adaptability. These jobs often involve complex communication, relationship-building, and strategic thinking that AI tools are less capable of replicating fully.
What are the key skills and qualifications needed to thrive in a Mass Markets role, and why are they important?
To thrive in a Mass Markets role, you need strong analytical skills, market research abilities, and a solid understanding of consumer behavior, often supported by a degree in marketing, business, or a related field. Familiarity with tools like CRM platforms, data analytics software, and marketing automation systems is typically required. Excellent communication, creativity, and adaptability help professionals excel in identifying and responding to market trends. These skills are essential for effectively reaching large audiences, driving product adoption, and supporting business growth in highly competitive markets.
What are some common challenges faced by professionals working in mass markets roles, and how can they be overcome?
Professionals in mass markets roles often face challenges such as managing high volumes of customer interactions, adapting to rapidly changing consumer trends, and ensuring consistent communication across diverse audiences. To overcome these hurdles, it's important to develop strong organizational skills, stay updated on market research, and collaborate closely with marketing, product, and customer service teams. Additionally, leveraging technology and data analytics can help streamline processes and better understand customer needs, contributing to more effective strategies and outcomes.
What are Mass Markets jobs?
Mass Markets jobs typically refer to positions within companies that focus on large-scale consumer goods and services aimed at a broad audience. These roles can range from marketing and sales to customer support and product management, all designed to reach the widest possible customer base. Employees in mass markets often work on strategies to maximize market penetration, brand awareness, and revenue by appealing to general consumer needs. This sector values adaptability, strong communication skills, and the ability to analyze market trends.
What jobs pay 10,000 a month without a degree?
In mass markets, high-paying roles such as sales managers, real estate brokers, or skilled trades like electricians and plumbers can earn around $10,000 or more monthly without a college degree, often requiring experience, certifications, or licensing. Success in these roles depends on skills, performance, and market demand, with some positions offering commission-based income or entrepreneurial opportunities.
What jobs pay 2000 a day?
High-paying jobs that can reach $2,000 a day often include roles such as specialized surgeons, anesthesiologists, corporate lawyers, and certain high-level consultants or traders. These positions typically require advanced education, certifications, extensive experience, and often involve demanding schedules or high-pressure environments.
Is MCI a legit work from home company?
Mass Markets is a legitimate company that offers work-from-home customer service and sales positions. These roles typically require strong communication skills, computer proficiency, and adherence to company training protocols. Job seekers should research current openings and verify the company's reputation through trusted sources.
More about Mass Markets jobs
What cities are hiring for Mass Markets jobs? Cities with the most Mass Markets job openings:
What states have the most Mass Markets jobs? States with the most job openings for Mass Markets jobs include:
What job categories do people searching Mass Markets jobs look for? The top searched job categories for Mass Markets jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 4 days ago
AT&T rating
7.3
Based on 703 frontline employees who took The Breakroom Quiz
41st of 79 rated telecommunications companies
Job description
Why Join AT&T
This is an opportunity to help shape how large-scale customer care initiatives are delivered at AT&T. If you are a strong project leader who thrives in complex, cross-functional environments and enjoys driving operational improvement, we encourage you to apply.
AT&T is looking for candidates who think differently, challenge respectfully, communicate transparently, collaborate effectively, and are ready to lead change in a fast-moving environment.
Lead Technical Business Management -
FLAIR Operations & Escalation Support role provides second-level business and operational support for Mass Markets frontline continuity. This position governs and resolves complex escalations, policy exceptions, and system-related issues requiring advanced review and cross-functional coordination.
This role is not transactional. It is analytical, governance-driven, and technically focused - designed to improve escalation quality, reduce repeat issue drivers, and align operational outcomes with enterprise policy and customer experience standards.
Overall Purpose
Responsible for implementing, improving, supporting, and leading the processes, strategies, communications, and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. This role requires thorough knowledge of the technical organization, including processes, procedures, tools, applications, and systems.
Key Roles and Responsibilities
Preferred / Technical Skills
An expert in the field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs and implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.
TCP Career Step Differentiator: Manages very complex tech business management processes such as analyzing data and reporting, managing financials, Front Door, and related activities for the largest, most complex segments. Makes recommendations for major improvements.
Education / Experience: Bachelor's degree (BS/BA) desired in Computer Science or Business. 7+ years of related experience. Certification is required in some areas.
Our Lead Tech Business Mgmt earn between $130,700 - $196100 USD annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
Ready to close the deal on a career with AT&T? Apply today.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
This is an opportunity to help shape how large-scale customer care initiatives are delivered at AT&T. If you are a strong project leader who thrives in complex, cross-functional environments and enjoys driving operational improvement, we encourage you to apply.
AT&T is looking for candidates who think differently, challenge respectfully, communicate transparently, collaborate effectively, and are ready to lead change in a fast-moving environment.
Lead Technical Business Management -
FLAIR Operations & Escalation Support role provides second-level business and operational support for Mass Markets frontline continuity. This position governs and resolves complex escalations, policy exceptions, and system-related issues requiring advanced review and cross-functional coordination.
This role is not transactional. It is analytical, governance-driven, and technically focused - designed to improve escalation quality, reduce repeat issue drivers, and align operational outcomes with enterprise policy and customer experience standards.
Overall Purpose
Responsible for implementing, improving, supporting, and leading the processes, strategies, communications, and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. This role requires thorough knowledge of the technical organization, including processes, procedures, tools, applications, and systems.
Key Roles and Responsibilities
- Provide L2 intake review and governance for FLAIR MyTickets submissions, including credit and activation escalations, promotion and VPGM-approved exceptions, fraud and GFMO reviews, and high-level adjustment requests
- Support broadband network escalation pathways by validating, triaging, and coordinating resolution for service-impacting issues affecting Mass Markets customers, including connectivity, provisioning, and network-related escalations requiring structured intake and downstream partner engagement
- Validate escalations for accuracy, completeness, and required approvals before engaging downstream or network operations partners
- Identify and resolve misrouted, incomplete, or invalid requests, while providing clear guidance and corrective feedback to frontline teams
- Conduct root-cause analysis on repeat or systemic issues to identify process gaps, training opportunities, system defects, or network anomalies driving escalation volume
- Partner with Technology, Network Operations, Credit, Fraud, and Operations teams to investigate and resolve complex escalations requiring cross-functional coordination
- Analyze MyTicket operational data to identify trends, volume drivers, and opportunities for automation or process improvement
- Develop operational insights and reporting to support leadership decision-making and workforce planning
- Maintain escalation governance standards and contribute to knowledge artifacts, SOPs, guidance documentation, and response templates
- Represent Frontline Continuity in cross-functional working sessions, intake calls, and process design reviews
- Support process improvement initiatives, compliance documentation, and operational readiness efforts as assigned
Preferred / Technical Skills
- Familiarity with AT&T Mass Markets systems, including provisioning, address validation, service qualification, or order management platforms
- Experience with broadband or wireline network escalation triage in fiber, wireless, or fixed wireless environments
- Proficiency with PowerBI, Tableau, or equivalent analytics platforms for operational reporting and trend analysis
- Background in Agile methodology or structured project-based operational support
- Knowledge of BCP/Frontline Continuity frameworks or incident management and response processes
- Understanding of FLAIR, SDP, UDAS, or equivalent AT&T provisioning and support systems is a plus
- Experience validating escalations for accuracy, completeness, and required approvals before engaging downstream or network operations partners
- Ability to identify and resolve misrouted, incomplete, or invalid requests and provide clear guidance and corrective feedback to frontline teams
- Experience conducting root-cause analysis on repeat or systemic issues to identify process gaps, training opportunities, system defects, or network anomalies
- Ability to partner cross-functionally with Technology, Network Operations, Credit, Fraud, and Operations teams to investigate and resolve complex escalations
- Experience analyzing operational data to identify trends, volume drivers, and opportunities for automation or process improvement
- Bachelor's degree in Computer Science or Business desired
- 7+ years of related experience in a large corporate environment
An expert in the field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs and implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.
TCP Career Step Differentiator: Manages very complex tech business management processes such as analyzing data and reporting, managing financials, Front Door, and related activities for the largest, most complex segments. Makes recommendations for major improvements.
Education / Experience: Bachelor's degree (BS/BA) desired in Computer Science or Business. 7+ years of related experience. Certification is required in some areas.
Our Lead Tech Business Mgmt earn between $130,700 - $196100 USD annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you'll lead transformation surrounded by trailblazing industry leaders like you. You'll be empowered to go above and beyond - making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you're at in your career trajectory, you'll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you'll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
Ready to close the deal on a career with AT&T? Apply today.
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.