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Mass Markets Jobs (NOW HIRING)

Just Energy

Manager Regulatory Affairs

Austin, TX · On-site

Regulatory Affairs Manager - Mass Markets South Location: Remote (Austin, Houston, Dallas, TX areas) Manager Title: Director of Regulatory Affairs, Mass Markets South (Texas, California, Canada ...

Just Energy

Manager Regulatory Affairs

Austin, TX · Remote

Regulatory Affairs Manager - Mass Markets South Location: Remote (Austin, Houston, Dallas, TX areas) Manager Title: Director of Regulatory Affairs, Mass Markets South (Texas, California, Canada ...

MCI Careers

Senior Accountant

Iowa City, IA

$40K - $55K/yr

You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...

MCI Careers

Accountant for Niche Markets

Dallas, TX · Remote

$45K - $60K/yr

The ideal candidate for this role would share and understand the high growth objectives of Mass Markets. Demonstrated ability in an accountant role a must. The right candidate will exhibit good ...

Mass Markets

Contact Center Recruiter

Wichita, KS · On-site

MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...

Mass Markets

Call Center Team Lead

Wichita, KS · On-site

MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...

Mass Markets

Human Resources Administrator

Dallas, TX · On-site

MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...

Mass Markets

Call Center Team Lead

Killeen, TX · On-site

MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...

Mass Markets

Contact Center Recruiter

Savannah, GA · On-site

MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...

Mass Markets

Human Resources Administrator

Killeen, TX · On-site

MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua ...

MCI Careers

Call Center Director

Wichita, KS

$60K - $75K/yr

The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in ...

MCI Careers

Senior Accountant

Iowa City, IA · On-site

$40K - $55K/yr

You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...

MCI Careers

Senior Accountant

Iowa City, IA · On-site

$64K - $80K/yr

You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards. To be ...

AT and T

Lead Product Technology

Dallas, TX · On-site

$128K - $215K/yr

This role is a strategic product lead responsible for advancing Gen AI initiatives across Mass Markets delivering cutting-edge technologies to drive efficiencies and incremental revenue, specifically ...

MCI Careers

Call Center Director

Wichita, KS

The ability to professionally represent Mass Markets internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in ...

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Mass Markets information

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How much do mass markets jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for mass markets in the United States is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Mass Markets vs Retail Sales?

AspectMass MarketsRetail Sales
Required CredentialsHigh school diploma or equivalent; sometimes marketing or sales certificationsHigh school diploma or equivalent; sales certifications beneficial
Work EnvironmentLarge-scale, often remote or field-based; targeting broad audiencesIn-store or direct customer interactions; focused on individual sales
Employer & Industry UsageUsed by marketing and sales departments targeting broad consumer groupsUsed by retail stores, sales teams, and customer service roles

Mass Markets and Retail Sales both involve selling products to consumers, but Mass Markets focuses on reaching large audiences through broad marketing strategies, often remotely or via media. Retail Sales involves direct, face-to-face interactions in stores or outlets, emphasizing individual customer service. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive in a mass markets role?

To thrive in a Mass Markets role, you need strong analytical skills, market research abilities, and a solid understanding of consumer behavior, often supported by a degree in marketing, business, or a related field. Familiarity with tools like CRM platforms, data analytics software, and marketing automation systems is typically required. Excellent communication, creativity, and adaptability help professionals excel in identifying and responding to market trends. These skills are essential for effectively reaching large audiences, driving product adoption, and supporting business growth in highly competitive markets.

What are some common challenges faced by professionals working in mass markets roles, and how can they be overcome?

Professionals in mass markets roles often face challenges such as managing high volumes of customer interactions, adapting to rapidly changing consumer trends, and ensuring consistent communication across diverse audiences. To overcome these hurdles, it's important to develop strong organizational skills, stay updated on market research, and collaborate closely with marketing, product, and customer service teams. Additionally, leveraging technology and data analytics can help streamline processes and better understand customer needs, contributing to more effective strategies and outcomes.

What is a mass markets?

Mass Markets jobs typically refer to positions within companies that focus on large-scale consumer goods and services aimed at a broad audience. These roles can range from marketing and sales to customer support and product management, all designed to reach the widest possible customer base. Employees in mass markets often work on strategies to maximize market penetration, brand awareness, and revenue by appealing to general consumer needs. This sector values adaptability, strong communication skills, and the ability to analyze market trends.
More about Mass Markets jobs
What cities are hiring for Mass Markets jobs? Cities with the most Mass Markets job openings:
What states have the most Mass Markets jobs? States with the most job openings for Mass Markets jobs include:
What job categories do people searching Mass Markets jobs look for? The top searched job categories for Mass Markets jobs are:
Mass Markets jobs near you
Infographic showing various Mass Markets job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $41,261 per year, or $19.8 per hour.

Manager Regulatory Affairs

Just Energy

Austin, TX • On-site

Full-time

Posted 12 days ago

Job description

Job Title: Regulatory Affairs Manager - Mass Markets South
Location: Remote (Austin, Houston, Dallas, TX areas)
Manager Title: Director of Regulatory Affairs, Mass Markets South (Texas, California, Canada)
Position Overview
The Regulatory Affairs Manager supports the company's regulatory strategy, compliance efforts, and business operations within the Texas competitive energy market. Reporting to the Director Regulatory Affairs, Mass Markets South, this role serves as a key regulatory resource to internal stakeholders by monitoring regulatory and legislative developments, evaluating business impacts, and helping ensure regulatory requirements are effectively implemented across the organization.
The position is primarily focused on Texas retail regulatory affairs, while also providing support on wholesale regulatory matters that affect the company's retail operations and additional jurisdictions as needed. This includes monitoring ERCOT market developments, evaluating wholesale market rule changes, and partnering with internal business teams to assess operational and commercial impacts.
The ideal candidate is a collaborative, analytical professional with a strong understanding of the Texas competitive energy market who enjoys translating complex regulatory developments into practical business guidance.
Key Responsibilities
Regulatory Analysis & Business Support
  • Support the Director of Regulatory Affairs, Mass Markets South in developing and implementing regulatory strategies that align with the company's business objectives.
  • Monitor regulatory, legislative, and market developments before the Public Utility Commission of Texas (PUCT), ERCOT, and other applicable regulatory bodies.
  • Analyze proposed legislation, Commission rules, ERCOT protocols, tariffs, market notices, and regulatory proceedings to identify potential business impacts.
  • Prepare concise regulatory summaries, business impact analyses, and briefing materials for leadership and internal stakeholders.
  • Assist in drafting regulatory comments, filings, responses, and supporting documentation as directed.
  • Support implementation of new regulatory requirements by partnering with business units to update policies, procedures, and operational practices.

Internal Business Partnership
  • Serve as a day-to-day regulatory advisor to internal business partners across Operations, Compliance, Legal, Supply, Trading, Product Development, Customer Experience, Marketing, Finance, and other functional areas.
  • Provide practical guidance regarding regulatory requirements affecting products, customer communications, enrollments, billing, and operational processes.
  • Review customer-facing materials, contracts, marketing collateral, and operational procedures to ensure compliance with applicable regulatory requirements.
  • Partner with project teams to evaluate regulatory considerations associated with new products, programs, and strategic initiatives.
  • Support regulatory reporting, licensing activities, compliance filings, audits, and responses to regulatory inquiries.
  • Assist with researching and resolving regulatory issues associated with customer complaints, operational matters, and compliance questions.

Wholesale Regulatory Support
  • Monitor ERCOT stakeholder activities, NPRRs, market notices, protocol revisions, and other wholesale market developments affecting retail electric providers.
  • Evaluate wholesale market rule changes and summarize impacts related to settlements, resource adequacy, reliability initiatives, ancillary services, cost allocation, and market operations.
  • Provide regulatory support to Supply, Trading, Risk Management, Finance, and other internal teams regarding wholesale market developments.
  • Assist the Director in evaluating wholesale policy issues and preparing internal recommendations regarding significant ERCOT initiatives.
  • Participate in ERCOT stakeholder meetings and industry working groups as assigned to remain informed of emerging market developments.

Regulatory Compliance & Continuous Improvement
  • Help ensure regulatory obligations are appropriately incorporated into business processes and operational practices.
  • Identify regulatory risks and communicate recommendations to business stakeholders.
  • Support periodic reviews of internal procedures and customer communications to promote ongoing regulatory compliance.
  • Maintain awareness of emerging industry trends and regulatory developments that may impact the company's business strategy.

Required Qualifications
  • Bachelor's degree in Business, Economics, Political Science, Public Policy, or a related field.
  • Five to seven years of experience in regulatory affairs, public policy, government affairs, utility regulation, compliance, or the competitive energy industry.
  • Experience working within the Texas competitive retail electricity market.
  • Working knowledge of Public Utility Commission of Texas (PUCT) rules and ERCOT market structure.
  • Ability to interpret statutes, Commission rules, tariffs, market protocols, and regulatory filings and translate them into practical business guidance.
  • Strong analytical, critical thinking, and problem-solving skills.
  • Excellent written, verbal, and presentation skills with the ability to communicate complex regulatory issues to both technical and non-technical audiences.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Proven ability to build collaborative relationships across cross-functional teams.
  • Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Preferred Qualifications
  • Experience participating in ERCOT stakeholder processes or PUCT rulemaking proceedings.
  • Working knowledge of ERCOT wholesale market rules, settlements, resource adequacy, ancillary services, or market design initiatives.
  • Experience drafting regulatory filings, comments, or formal responses.
  • Advanced degree (MBA, MPA, Master's, or Juris Doctor) is preferred but not required.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Equal Opportunity Employment:
It is the policy of Just Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.
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