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Marketplace Operations Director Jobs in Washington

First Book

Director, Operations

Washington, DC · On-site

$102K/yr

Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and ... The Director of Operations leads the Operations and Member Services functions and manages critical ...

First Book

Director, Operations

Washington, DC · On-site

Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and ... The Director of Operations leads the Operations and Member Services functions and manages critical ...

First Book

Director, Operations

Washington, DC · On-site

Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and ... The Director of Operations leads the Operations and Member Services functions and manages critical ...

First Books

Director, Operations

Washington, DC · On-site

$102K/yr

Our work spans e-commerce (First Book Marketplace), research and insights (First Book R&I), and ... The Director of Operations leads the Operations and Member Services functions and manages critical ...

Compass Group

Director of Operations

Washington, DC · On-site

$90K - $95K/yr

Director of Operations Salary: $90,000 to $95,000 Diversity of thought and inclusion for all is ... Discount Marketplace * Identity Theft Protection * Pet Insurance * Voluntary Benefits, including ...

Occasions

Director of Operations

Washington, DC · On-site

$90K - $95K/yr

Director of Operations Salary: $90,000 to $95,000 Diversity of thought and inclusion for all is ... Discount Marketplace * Identity Theft Protection * Pet Insurance * Voluntary Benefits, including ...

Compass Group

Director of Operations

Washington, DC · On-site

$90K - $95K/yr

Director of Operations Salary: $90,000 to $95,000 Diversity of thought and inclusion for all is ... Discount Marketplace * Identity Theft Protection * Pet Insurance * Voluntary Benefits, including ...

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Marketplace Operations Director information

What does a Marketplace Operations Director do?

A Marketplace Operations Director oversees the daily operations and strategic direction of an online marketplace. Their responsibilities typically include managing vendor relationships, ensuring a seamless customer experience, optimizing processes for efficiency, and analyzing performance metrics. They work closely with teams across product, marketing, and logistics to drive growth and solve operational challenges. This role requires strong leadership, analytical skills, and a deep understanding of e-commerce platforms.

How does a Marketplace Operations Director typically collaborate with cross-functional teams to ensure a seamless marketplace experience?

A Marketplace Operations Director regularly works with product, engineering, customer support, and marketing teams to optimize marketplace processes and ensure high service standards. This collaboration may involve aligning on platform improvements, coordinating launch strategies, and resolving operational bottlenecks. The director also leads initiatives to improve seller onboarding, transaction efficiency, and customer satisfaction, often organizing regular touchpoints and cross-team meetings to maintain alignment and address challenges proactively.

What are the key skills and qualifications needed to thrive as a Marketplace Operations Director, and why are they important?

To thrive as a Marketplace Operations Director, you need expertise in e-commerce operations, data analysis, supply chain management, and a relevant degree, often supported by experience in platform-based businesses. Familiarity with marketplace management tools, ERP systems, analytics platforms, and sometimes certifications like PMP or Lean Six Sigma is typical. Outstanding leadership, strategic thinking, and communication skills set top performers apart by enabling them to drive cross-functional teams and resolve complex operational challenges. These skills are crucial for ensuring seamless marketplace performance, optimizing user experience, and scaling business operations effectively.

What is the difference between Marketplace Operations Director vs Marketplace Manager?

AspectMarketplace Operations DirectorMarketplace Manager
ResponsibilitiesOversees overall marketplace strategy, cross-functional teams, and high-level performance metricsManages daily marketplace activities, vendor relations, and product listings
Required SkillsStrategic planning, leadership, data analysis, industry knowledgeOperational management, vendor communication, customer service
Work EnvironmentSenior leadership, cross-departmental collaboration, executive settingTeam management, operational focus, direct vendor and customer interaction

The Marketplace Operations Director focuses on strategic oversight and high-level management of marketplace performance, while the Marketplace Manager handles daily operations and vendor relations. Both roles require industry knowledge and operational skills, but differ in scope and seniority.

What are the most commonly searched types of Marketplace Operations jobs in Washington?

The most popular types of Marketplace Operations jobs in Washington are:

Marketplace Operations Director jobs near you

Amazon & Walmart Marketplace Specialist

League Outfitters

Jessup, MD • On-site

Other

Posted 4 days ago

Key responsibilities

  • Manage the day-to-day operation of Amazon Seller Central and Walmart Seller Central accounts.

  • Create, update, and optimize product listings across both marketplaces.

  • Conduct regular catalog and listing audits to ensure accuracy, optimization, and compliance.

Job description

League Outfitters | Jessup, Maryland

Full-Time | On-Site


About the Opportunity

League Outfitters is looking for an experienced, hands-on Amazon & Walmart Marketplace Specialist to help optimize and grow our business across Amazon and Walmart.


This is not an entry-level e-commerce position. We are looking for someone with direct experience working inside Amazon Seller Central and Walmart Seller Central who understands what it takes to successfully handle marketplace accounts, product listings, large catalogs, pricing, inventory, fulfillment, account health, and day-to-day marketplace issues.


You will play an important role in improving product visibility, increasing sales, maintaining accurate and compliant listings, analyzing marketplace performance, and identifying opportunities for continued growth.


If you are highly organized, analytical, detail-oriented, and enjoy solving marketplace challenges, we would like to hear from you.


This is a full-time, on-site position at our headquarters in Jessup, Maryland 20723.


What You'll Do

  • Help manage the day-to-day operation of our Amazon Seller Central and Walmart Seller Central accounts.
  • Create, update, and optimize product listings across both marketplaces.
  • Work with a large and complex product catalog, including product setup, variations, attributes, titles, descriptions, keywords, images, pricing, and other listing data.
  • Conduct regular catalog and listing audits to ensure accuracy, optimization, compliance, and strong marketplace performance.
  • Troubleshoot suppressed listings, catalog errors, variation issues, policy violations, account issues, and other marketplace problems.
  • Monitor account health and help ensure continued compliance with Amazon and Walmart policies.
  • Manage and optimize marketplace pricing and learn to leverage our repricing tool.
  • Identify opportunities to improve FBA, FBM, inventory, pricing, promotions, and overall marketplace performance.
  • Monitor sales, conversion rates, potential advertising ROI, customer behavior, reviews, pricing, and other key performance metrics.
  • Analyze marketplace data and develop actionable recommendations to improve sales and profitability.
  • Prepare reports and insights for senior management.
  • Monitor competitor pricing, listings, positioning, and marketplace activity.
  • Stay current with Amazon and Walmart platform changes, policies, trends, and best practices.
  • Coordinate with our fulfillment team to help ensure marketplace orders are processed accurately and shipped on time.
  • Help maintain a strong customer experience and marketplace reputation.


What We're Looking For

  • 3+ years of hands-on experience with Amazon Seller Central and Walmart Seller Central.
  • Direct experience with marketplace repricing tools.
  • Strong understanding of Amazon and Walmart marketplace operations and best practices.
  • Experience working with large product catalogs and bulk product data.
  • Experience with FBA, FBM, inventory management, pricing, promotions, catalog management, and account health.
  • Strong understanding of marketplace SEO, listing optimization, and PPC fundamentals.
  • Strong analytical skills and the ability to turn marketplace data into actionable business recommendations.
  • Excellent attention to detail and accuracy when working with large amounts of product data.
  • Strong written and verbal communication skills.
  • Ability to prioritize and manage multiple projects in a fast-paced e-commerce environment.


Advanced Excel Skills Required

This role involves significant product, pricing, inventory, and marketplace data management. Candidates should be comfortable using Excel on a daily basis, including:

  • PivotTables
  • VLOOKUP/XLOOKUP
  • INDEX/MATCH
  • Power Query
  • CSV file manipulation
  • Large catalog and bulk marketplace uploads


About League Outfitters

League Outfitters is a family-owned sporting goods company with roots in sports dating back to 1974. Since founding our first sports equipment company in 1999, we have focused on providing athletes, teams, schools, organizations, and customers with an extensive selection of quality sporting goods, uniforms, equipment, and accessories from leading brands.


Our large headquarters and extensive inventory allow us to provide customers with a broad product selection, competitive pricing, knowledgeable service, and a great shopping experience.


We're looking for talented people who can help us continue growing our marketplace business and delivering an outstanding experience to our customers.

Apply