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Manager Zelle Jobs (NOW HIRING)

Banesco USA

Electronic Banking Specialist I

Miami, FL · On-site

Electronic Banking Specialist The Electronic Banking Department serves as the operational engine for treasury management services, mobile banking, debit cards, and Zelle. This includes, but it is not ...

Banesco USA

Electronic Banking Specialist I

Miami, FL · On-site

Summary of Position The Electronic Banking Department serves as the operational engine for treasury management services, mobile banking, debit cards, and Zelle. This includes, but it is not limited ...

KR Elixir, Inc.

Lead .NET Core Developer

Atlanta, GA · On-site

$56.75 - $74.25/hr

Money Movement Systems (Zelle, ACH, RTP, FedNow, or similar payment platforms) * ARGO Job Summary ... Excellent communication and stakeholder management. * Ability to drive technical decisions and ...

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Manager Zelle information

What is the difference between Manager Zelle vs Customer Service Manager?

AspectManager ZelleCustomer Service Manager
Required CredentialsBanking certifications, financial knowledgeCustomer service experience, leadership skills
Work EnvironmentFinancial institutions, digital payment platformsRetail, banking, or service industries
Employer & Industry UsageFinancial technology companies, banksRetail banks, service providers
Common Search & ComparisonYesYes

The comparison between Manager Zelle and Customer Service Manager shows that both roles involve leadership and customer interaction but differ mainly in industry focus and required credentials. Manager Zelle specializes in digital payments within financial institutions, requiring banking certifications, while Customer Service Managers focus on client support across various industries, emphasizing customer service skills.

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Infographic showing various Manager Zelle job openings in the United States as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution.

Consumer Services Call Agent I

Scottsdale, AZ • On-site

Early Warning Services, LLC
Finance and Insurance • 201 - 500 employees
Learn more about Early Warning Services, LLCexternal

$15.25 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 hours ago

Job description

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.
Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.
Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
Overall Purpose
This position will be responsible for servicing multiple call types regarding Zelle or FCRA experience and assisting with consumer activity.
Essential Functions

  • Communicates effectively with consumers in an inbound metrics-driven call center environment.
  • Navigates multiple technologies while staying engaged with the consumer. Approaches problems logically and with good judgment to ensure the appropriate consumer outcome. Troubleshoots, diagnoses and resolves basic issues. Escalates more complex issues to Inbound Call Agent II, III or Universal Call Agent as needed.
  • Takes ownership of each consumer interaction while treating consumers with respect and responding with empathy.
  • Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Area of Focus: FCRA
  • Executes tasks involving FCRA operations and assesses consumer impacts.
  • Understands and follows FCRA rules and responsibilities. Successfully completes FCRA new hire assessment and biennial (every 2 years) certifications with a minimum passing score of 80% within two attempts.

Area of Focus: Zelle
  • Standard knowledge of the Zelle product and strategies
  • Makes judgement calls and mitigates risk by researching the reason and determining next steps regarding Zelle tokens.

Minimum Qualifications
  • High school diploma
  • Minimal or no previous experience required
  • Must be able to adapt in a dynamic work environment that requires frequent changes in call/case types from each interaction
  • Good problem solving, analytical, research, and investigative skills.
  • Strong phone skills and a customer service orientation
  • Ability to work independently and handle large volumes of research cases.
  • Excellent verbal and written communication skills
  • Intermediate MS Office skills
  • Background and drug screen
Preferred Qualifications
  • Previous experience in a banking or other call center, customer service environment
  • Experience with FCRA compliance in a banking environment.
  • Knowledge of FCRA, CCPA, FDCPA, OFAC, FinCen, and US financial regulatory agencies
  • General knowledge and understanding of payments (including ACH, Debit and Credit Card, Zelle)

Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Early Warning Services is an affirmative action and equal opportunity employer.
Some of the Ways We Prioritize Your Health and Happiness
  • Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off - Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!
Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.
Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home | E-Verify.

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