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Manager Zelle Jobs (NOW HIRING)

Weststar-Bank

Fraud Payments Specialist

El Paso, TX · On-site

$15.25 - $20.25/hr

Manage Zelle CRM portal and required reporting as needed. * Monitor Trusteer anti-virus feeds for Treasury Management clients. * Fraud Incidents * Manage incident and fraud cases as assigned. * Debit ...

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Zelle is entering a high-velocity growth phase. The 2026 roadmap expands use cases, deepens partner ... While working cross-functionally across product management, business development, corporate ...

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Manager Zelle information

What is the difference between Manager Zelle vs Customer Service Manager?

AspectManager ZelleCustomer Service Manager
Required CredentialsBanking certifications, financial knowledgeCustomer service experience, leadership skills
Work EnvironmentFinancial institutions, digital payment platformsRetail, banking, or service industries
Employer & Industry UsageFinancial technology companies, banksRetail banks, service providers
Common Search & ComparisonYesYes

The comparison between Manager Zelle and Customer Service Manager shows that both roles involve leadership and customer interaction but differ mainly in industry focus and required credentials. Manager Zelle specializes in digital payments within financial institutions, requiring banking certifications, while Customer Service Managers focus on client support across various industries, emphasizing customer service skills.

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Infographic showing various Manager Zelle job openings in the United States as of September 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 75% In-person, and 25% Hybrid job distribution.

Fraud Payments Specialist

El Paso, TX • On-site

Weststar-Bank
See more jobs at Weststar-Bankexternal

$15.25 - $20.25/hr

Other

Posted 12 days ago

Key responsibilities

  • Support and monitor payment services and accounts for potential fraud, including ACH, Positive Pay, Debit Cards, ATM, and Zelle.

  • Review and respond to fraud alerts, exceptions, and incidents related to various payment and deposit activities.

  • Manage ATM and Debit Card operations, including maintenance, balancing, and vendor communication.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Fraud Payments Specialist

3 days ago Requisition ID: 1354

Summary

This position requires a high working knowledge of payment systems and excellent client service skills to support various payment services and monitor accounts and/or online activity for potential fraud.

Essential Functions

Maintain a high working knowledge and provide level two support for fraud and payment services; including but not limited to, Cash Management Services, Positive Pay, ACH Origination, Online/Mobile Banking, Faster Payments, Debit Cards, ATM Management.

  • ACH
  • Process and approve daily ACH origination files
  • Review and respond to OFAC alerts generated through ACH origination files
  • Monitor and respond to multiple fraud detection systems for potential fraud alerts related to ACH originations
  • Work the daily ACH Returns and Corrections Report and notify clients as needed
  • Other Fraud Detection
  • Work daily Positive Pay exceptions.
  • Review large incoming check items for potential fraud.
  • Review Fraud Detection Systems for potential deposit account fraud; monitor and respond to all fraud alerts and potentially compromised cash manager clients and consumer accounts.
  • Monitor Zelle Faster Payments alerts and manage incidents of fraud.
  • Manage Zelle CRM portal and required reporting as needed.
  • Monitor Trusteer anti-virus feeds for Treasury Management clients.
  • Fraud Incidents
  • Manage incident and fraud cases as assigned.
  • Debit Card Management
  • Inventory Management
  • Debit Card maintenance
  • ATM Management
  • Monitor ATM alerts and contact vendor
  • Work with vendor on ATM Cash Management
  • Balancing of ATMs
  • Reporting
  • Client Support
  • For Debit Card Services
  • Client Service Center
  • Other
  • Create and maintain support cases with third party providers
  • Process Mobile Deposit Temporary Increases
  • Other duties as assigned

Required Education, Experience, Skills

  • High school diploma or equivalent.
  • One year bank operations experience preferred and strong knowledge of payment services a plus.
  • Ability to communicate (both verbal and written) effectively and professionally with clients and bank personnel.
  • Strong organizational and multitasking skills.
  • Strong analytical and decision-making skills.
  • Strong Microsoft Excel skills required and proficiency in Microsoft Word preferred.
  • Attention to detail and problem-solving skills.
  • Ability to work independently and as a team.
  • Ability to interact and cooperate with all levels of the bank and clients.
  • Must be able to maintain the highest level of confidentiality.
  • Ability and flexibility to work early mornings or evenings as needed.

Equipment Used

  • Standard office equipment such as computers, phones and photocopiers.

Supervisory Responsibility

  • N/A

Working Conditions/Physical Requirements

  • Office setting

WestStar is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including gender, race, ethnicity, disability, or veteran status.

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