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Manager Xerox Customer Service Jobs in Springfield, MA

Customer Service Manager

CT · On-site

$80K - $100K/yr

Customer Service Manager Direct-Hire / Permanent position Robert Half contact: Drew.Schroll@RobertHalf com. A growing nationwide service-based organization, is seeking a Customer Service Manager to ...

Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. • Manage ...

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

Customer Service Management

Hartford, CT · On-site

$16.25 - $22/hr

Customer Service Management POWERED BY PEOPLE Our unique way of reaching potential customers has been referred to as the preferred approach by our Fortune 500 clients. Our companywide initiatives are ...

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Customer Service

Agawam, MA · On-site

$14.50 - $20/hr

Manage sales transactions while working assigned cash register * Maintain security of cash and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Manager Xerox Customer Service information

See Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do manager xerox customer service jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager xerox customer service in Springfield, MA is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

Does Manager Xerox Customer Service offer remote jobs?

Manager Xerox Customer Service roles are typically based in an office environment, but some positions may offer remote or hybrid work options depending on the company's policies and the specific role. Candidates should review the job listing or contact the employer for details on remote work availability.

What is the difference between Manager Xerox Customer Service vs Customer Support Supervisor?

AspectManager Xerox Customer ServiceCustomer Support Supervisor
CredentialsTypically requires management experience, industry certifications, and customer service trainingRequires customer service experience, leadership skills, and possibly certifications
Work EnvironmentOffice setting, overseeing customer service teams, handling escalationsOffice or call center, supervising support staff, ensuring service quality
Employer & IndustryCommonly employed by Xerox or similar document solutions companiesEmployed across various industries with customer support teams
Search & Comparison IntentOften compared for leadership roles in customer serviceCompared for frontline supervisory roles in support teams

The Manager Xerox Customer Service focuses on overseeing customer service operations within Xerox, managing teams, and handling escalations. In contrast, a Customer Support Supervisor typically supervises support staff directly, ensuring quality service delivery. Both roles require customer service experience and leadership skills but differ mainly in scope and seniority.

What are the most commonly searched types of Xerox Customer Service jobs in Springfield, MA? The most popular types of Xerox Customer Service jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Manager Xerox Customer Service jobs? Cities near Springfield, MA with the most Manager Xerox Customer Service job openings:

Customer Service Manager

Robert Half

CT • On-site

$80K - $100K/yr

Full-time

Posted 19 days ago


Job description

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



A growing nationwide service-based organization, is seeking a Customer Service Manager to lead and oversee a high-performing team focused on customer service, account management, and operational excellence. This is a great opportunity for a strong leader who thrives in a fast-paced environment and enjoys building processes, developing teams, and driving results. This role is open due to growth and promotion internally.

 

Job Description

  • Lead, coach, and develop the Account Managers to support a high-performance, customer-focused culture
  • Oversee strategic accounts to ensure service expectations, customer needs, and contractual obligations are met
  • Serve as the point of escalation for complex customer service and account-related issues
  • Build strong client relationships through proactive communication and service support
  • Monitor team performance metrics, including response times, open work order aging, and service levels
  • Support new account rollouts and partner cross-functionally to ensure smooth implementation
  • Oversee quoting, work order communication, and account documentation processes
  • Partner with the Director on special projects with priority clients

 

Qualifications

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical/HVAC, construction, manufacturing or related environments
  • Strong communication, organizational, and problem-solving skills

If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.

Customer Service Manager

Direct-Hire / Permanent position

Robert Half contact: Drew.Schroll@RobertHalf com.



Ideal Experience:

  • Associates or Bachelors Degree preferred
  • 5+ years of experience in customer service, account management, or related role
  • 2+ years of leadership or supervisory experience( you will oversee a small team)
  • Experience in a service-based industry such as facilities, mechanical, HVAC, or related environments
  • Strong communication, organizational, and problem-solving skills



If you are interested in this opportunity and would like to be considered, apply today or email your resume to Drew.Schroll@RobertHalf com.


Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948