The Supervisor is responsible for staff performance, workload management, quality assurance ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
The Supervisor is responsible for staff performance, workload management, quality assurance ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Fulfillment Support Clerk
Lakeland, FL · On-site
$17.25 - $21/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Fulfillment Support Clerk
Lakeland, FL · On-site
$17.25 - $21/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Shipping Clerk I
$15.25 - $18/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... WellDyne Can Offer You * Medical, Dental and Vision Benefits * Medical Savings Account Options with ...
Shipping Clerk I
$15.25 - $18/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... WellDyne Can Offer You * Medical, Dental and Vision Benefits * Medical Savings Account Options with ...
Clinical Program Manager
$160K - $190K/yr
Summary The Manager of Clinical Programs will be responsible for the clinical oversight of key ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Clinical Program Manager
$160K - $190K/yr
Summary The Manager of Clinical Programs will be responsible for the clinical oversight of key ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Item Entry Technician
Centennial, CO · On-site
$21 - $22/hr
... and management. * Work independently with little supervision and meet daily goals. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Item Entry Technician
Centennial, CO · On-site
$21 - $22/hr
... and management. * Work independently with little supervision and meet daily goals. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Customer Care Supervisor
Lakeland, FL · On-site
... WellDyne by responding to phone calls, emails and voice messages. Problem solving skills are ... Assists the Call Center Manager in: hiring, determining workload and delegating assignments.
Customer Care Supervisor
Lakeland, FL · On-site
... WellDyne by responding to phone calls, emails and voice messages. Problem solving skills are ... Assists the Call Center Manager in: hiring, determining workload and delegating assignments.
The Supervisor is responsible for staff performance, workload management, quality assurance ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
The Supervisor is responsible for staff performance, workload management, quality assurance ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Fulfillment Support Clerk
$17.25 - $21/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Fulfillment Support Clerk
$17.25 - $21/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Work with Sales and Account Management in creating pricing and product positioning strategies ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Work with Sales and Account Management in creating pricing and product positioning strategies ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Work with Sales and Account Management in creating pricing and product positioning strategies ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Work with Sales and Account Management in creating pricing and product positioning strategies ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Clinical Pharmacist
$130K - $150K/yr
The goal of WellDyne Clinical Programs is to apply up-to-date and advanced clinical knowledge and ... Reporting directly to the Manager, Clinical Programs, this position encompasses a range of ...
Clinical Pharmacist
$130K - $150K/yr
The goal of WellDyne Clinical Programs is to apply up-to-date and advanced clinical knowledge and ... Reporting directly to the Manager, Clinical Programs, this position encompasses a range of ...
Shipping Clerk I
Lakeland, FL · On-site
$15.25 - $18/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... WellDyne Can Offer You * Medical, Dental and Vision Benefits * Medical Savings Account Options with ...
Shipping Clerk I
Lakeland, FL · On-site
$15.25 - $18/hr
... management. * Work independently with little supervision and meet daily deadlines. * Ability to ... WellDyne Can Offer You * Medical, Dental and Vision Benefits * Medical Savings Account Options with ...
Item Entry Technician - Specialty Pharmacy
Lakeland, FL · On-site
$16.25 - $19.75/hr
Assists the intake process primarily through management of the inbound fax queue and the ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Item Entry Technician - Specialty Pharmacy
Lakeland, FL · On-site
$16.25 - $19.75/hr
Assists the intake process primarily through management of the inbound fax queue and the ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
PBM Senior Counsel
$142K - $194K/yr
Contracting, including pharmacy benefit management service agreements, pharmacy service agreements ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
PBM Senior Counsel
$142K - $194K/yr
Contracting, including pharmacy benefit management service agreements, pharmacy service agreements ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Item Entry Technician
$21 - $22/hr
... and management. * Work independently with little supervision and meet daily goals. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Item Entry Technician
$21 - $22/hr
... and management. * Work independently with little supervision and meet daily goals. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Strategy & Operations Associate
Lakeland, FL · On-site
Unlocking the full potential of pharmacy care management to empower people to live healthier ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Strategy & Operations Associate
Lakeland, FL · On-site
Unlocking the full potential of pharmacy care management to empower people to live healthier ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Customer Care Supervisor
Lakeland, FL · On-site
... WellDyne by responding to phone calls, emails and voice messages. Problem solving skills are ... Assists the Call Center Manager in: hiring, determining workload and delegating assignments.
Customer Care Supervisor
Lakeland, FL · On-site
... WellDyne by responding to phone calls, emails and voice messages. Problem solving skills are ... Assists the Call Center Manager in: hiring, determining workload and delegating assignments.
Item Entry Technician
$18.50/hr
... and management. * Work independently with little supervision and meet daily goals. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Item Entry Technician
$18.50/hr
... and management. * Work independently with little supervision and meet daily goals. * Ability to ... EOE M/F/D/V - WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination ...
Maintains an understanding of all HealthDyne/WellDyne operational areas and the interfaces with ... Manages assigned accounts with a focus on client trend management, strategic plan development and ...
Maintains an understanding of all HealthDyne/WellDyne operational areas and the interfaces with ... Manages assigned accounts with a focus on client trend management, strategic plan development and ...
Clinical Pharmacist
$130K - $150K/yr
The goal of WellDyne Clinical Programs is to apply up-to-date and advanced clinical knowledge and ... Reporting directly to the Manager, Clinical Programs, this position encompasses a range of ...
Clinical Pharmacist
$130K - $150K/yr
The goal of WellDyne Clinical Programs is to apply up-to-date and advanced clinical knowledge and ... Reporting directly to the Manager, Clinical Programs, this position encompasses a range of ...
Manager Welldyne information
What are the most commonly searched types of Welldyne jobs? The most popular types of Welldyne jobs are:
WellDyne rating
6.0
Based on 6 frontline employees who took The Breakroom Quiz
Job description
At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.
Fulfill the essential promise of pharmacy care and help people to live to their healthiest, happiest, and fullest potential.
Our Mission:
To be the disruptive force that drives meaningful change within pharmacy services.
Fully onsite. Shift: Monday to Friday: 11:30 to 8pm
Summary
The Customer Care Foundation Supervisor provides operational leadership and oversight for call center and eligibility teams supporting a pharmaceutical manufacturer’s patient assistance foundation and copay assistance programs. This role ensures exceptional, compliant service delivery across patient intake, eligibility determination, enrollment and ongoing case management. The Supervisor is responsible for staff performance, workload management, quality assurance, training, and continuous process improvement while serving as the primary escalation point for complex patient and client issues.
Essential Duties and Responsibilities
- Maintains staffing, determining workload and delegating assignments.
- Drive efficiencies to meet Key Performance Indicators related to call center productivity, billing accuracy, turnaround time, and customer satisfaction.
- Creates performance reviews and recommends corrective or disciplinary actions.
- Coordinate and assist with all employee training and development.
- Design and/or prepare training/instructional materials, teaching aids and devices, on occasion involving coordination with outside departments.
- Monitors random calls to improve quality, minimize errors and track operative performance.
- Coaches and re-trains as specific areas for improvement are identified.
- Develops and maintains area specific records such as attendance and performance reports, etc.
- Serve as the primary escalation point for complex or unresolved patient, provider, pharmacy and internal issues, including eligibility disputes, escalated calls and complaints.
- Able to clearly identify problem areas and address accordingly.
- Build and maintain relationships with clients and key personnel.
- Contributes to and supports an atmosphere of effective teamwork and coordination.
- Ensure proper identification, documentation, and reporting of adverse events and product complaints.
- Foster an environment of teamwork, collaboration, accountability, and patient centered service.
- Performs additional duties as assigned.
Education and Experience
- High School Diploma or equivalent
- College Degree preferred.
- Florida Registered Pharmacy Technician License, in good standing preferred.
- 3+ years of experience in healthcare, call center, copay assistance or pharmacy related environment.
- 2+ years of supervisory experience in pharmacy or healthcare related field.
Knowledge, Skills and Abilities
- Operational leadership
- Compliance and quality management
- Performance coaching and accountability
- Process improvement and efficiency
- Relationship management and communication
Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.
EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.
About WellDyne
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
501 - 1,000 Employees
Headquarters location
Lakeland, FL, US
Year founded
1990