Manager Wake County Library Jobs in Arkansas (NOW HIRING)

Summary:

TheAssistantPublic Services Manageris responsible forassistingin the management of all Public Services staff and activities including circulation,materials shelving,passports, notarizations,andhandling patron complaints and concerns.

Qualifications:

Bachelor's Degree plus two years ofsupervisory experiencepreferred.Arkansas driver's license required.Strong leadership qualities, sound judgement, self-motivation, and the commitment to providing excellentcustomerservice in a public library are essential.

Required Knowledge, Skills and Abilities:

• Excellent customer service skills and abilities to address patron complaints, concerns,andbehavior.

• Computer literacy and willingness to learnnew technologies.

• Knowledge of professional library principles and practices.

• Expertise inlibrary resources, services, classificationsystems, policies,and procedures.

• Ability tosuperviseandprovide feedback to public services staff members.
• Ability to assess situations and make decisions following library policies and procedures.
• Mustlike working with people of all ages.
• Maintains professional relationships with co-workers andsupervisorwhileutilizingexcellent communicationskills.
• Must be able toworka flexible schedulethat includesevenings and Saturdays.
• Position requires walking and standing forlong periods. Requires light lifting andcarrying of up to 40 pounds.
  

Responsibilities:

• Responsible for Public Services in the absence of the Public Services Manager.

• Utilizes customer service skills and abilities to addresspatron complaints, concerns,andactions.

• Ensures circulation staff providesoutstanding customerserviceto patrons.

• Troubleshoots problems and issues for patrons and public servicesstaff.

• Recommends new circulation processes to increase efficiency and accuracy.

• Familiarizes self with library policies to reachexpertlevel.

• Monitors patron behavior and enforces library code of conduct.

• Ensures circulation desk is clean and orderly, and that holds are properly maintained.
  Maintains circulation supplies.
• Responsible forassessingdamaged materials, repairs, and billing patrons.

• Keeps informed of library activities such as programs, room bookings, and general news, and communicates them to public services employees.

• Passport Agent and Notary certificationrequired(withinfirst90days).

• Other duties as assigned.