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Manager Verizon Help Desk Jobs in Green Bay, WI (NOW HIRING)

Robinson, Inc.

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Robinson

Help Desk Technician

De Pere, WI · On-site

$19.25 - $26/hr

Create, track, and manage all IT support tickets through ticketing system, escalating issues when ... PREFERRED QUALIFICATIONS * 3-5 years of Help Desk or technical support experience preferred.

Technology Services LLC

Be Seen First

Operations Manager - Hands-On (IT / MSP)

Green Bay, WI · On-site

$70K - $80K/yr

Own and manage daily help desk operations * Ensure tickets are being responded to and resolved in a timely manner * Hold technicians accountable for performance and follow-through * Improve ticket ...

Verizon

Sr. Manager- Retail SMB Business Sales

Appleton, WI · On-site

$16 - $19.50/hr

Generating and analyzing sales, forecast and funnel-management reporting. * Maintaining knowledge ... designed to help you move forward in your career, and in areas of your life outside of Verizon.

Grainger

Manager, IT Operations

Green Bay, WI

Under limited supervision, manages IT Operations and the help desk support team and provides user support for computer systems and application software. As a liaison between the IT team and business ...

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Manager Verizon Help Desk information

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$36.5K

$81.5K

$121.1K

How much do manager verizon help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for manager verizon help desk in Green Bay, WI is $81,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,300.00 per year, depending on experience, location, and employer.

Is Verizon a good company to work for remotely?

As a Manager at Verizon Help Desk, working remotely is common and supported by the company's flexible work policies. Employees report that Verizon offers a collaborative environment with access to necessary tools like remote conferencing and ticketing systems, making remote work feasible and effective for customer support roles.

What is the difference between Manager Verizon Help Desk vs Help Desk Technician?

AspectManager Verizon Help DeskHelp Desk Technician
CertificationsITIL, CompTIA A+, Network+CompTIA A+, HDI-CSR, Microsoft certifications
Work EnvironmentSupervisory, team management, strategic planningTechnical support, troubleshooting, customer service
Employer & IndustryTelecommunications, IT services, large corporationsIT support, customer service centers, tech companies

The Manager Verizon Help Desk oversees support teams, manages operations, and ensures service quality, requiring leadership skills and strategic planning. In contrast, Help Desk Technicians focus on resolving technical issues directly for users, requiring strong technical troubleshooting skills. Both roles are essential in the telecommunications and IT industry, but they differ mainly in responsibility level and scope of work.

What are the most commonly searched types of Verizon Help Desk jobs in Green Bay, WI? The most popular types of Verizon Help Desk jobs in Green Bay, WI are:
What cities near Green Bay, WI are hiring for Manager Verizon Help Desk jobs? Cities near Green Bay, WI with the most Manager Verizon Help Desk job openings:
Manager Verizon Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Robinson, Inc.

De Pere, WI • On-site

$19.25 - $26/hr

Full-time

Posted 21 days ago

Job description

COMPANY OVERVIEW
We appreciate your interest in joining our team! At Robinson, Inc. we pride ourselves on our manufacturing solutions and ownership culture, which support the industries we serve and our local communities. Robinson is employee-owned and is driven by a dedicated team of skilled professionals that value trust, loyalty, teamwork, integrity, and accountability as the foundations of our organization. We strive to provide customer service that goes above and beyond the standard.
Click here to view our Benefits Snapshot
JOB OVERVIEW
As a Desktop Support Specialist, you will be the primary tech support expert for our teams. In this role, you'll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. If you love hands-on problem-solving, enjoy a varied workday, and thrive on being the go-to person when technology doesn't cooperate, this position is a great fit for you. This position will be required to travel to production facilities in Wisconsin.
ROLE + RESPONSIBILITIES (includes but not limited to)
  • Deliver helpdesk support to office staff and internal users.
  • Create, track, and manage all IT support tickets through ticketing system, escalating issues when necessary.
  • Provide first and second level technical support via phone, email and in person for both onsite and remote users.
  • Answer incoming support calls and assist users in real time
  • Set up and onboard new users across the organization, including account creation and system access.
  • Collaborate with the Network Administrator to troubleshoot issues and research solutions.
  • Assist with hardware and software repairs as needed.
  • Order, configure, and deploy domain joined computers, including the installation and management of network printers.
  • Configure, troubleshoot, repair, and replace Android and iPhone mobile devices.
  • Document and develop standard operating procedures.
  • Participation in on call rotation during weeknights and weekends to support production facilities.
  • Troubleshoot and resolve issues across:
    • Windows environments
    • Microsoft 365
    • Networking and VPNs
    • RDP and remote environments
    • VoIP systems (3CX, SIP, call flow issues)
  • Support departmental and cross functional IT projects as assigned.

QUALIFICATIONS
  • Proven experience in a service desk role that supports both internal and external users.
  • Proficient in Microsoft Windows 11 and Office 365 Suite.
  • Quick learner of various computer hardware and software applications.
  • Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones)
  • Ability to install and support application upgrades as needed.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • High attention to detail and accuracy.
  • Strong analytical and problem-solving skills.
  • Clear verbal and written communication, able to explain technical details to non-technical staff and customers.
  • Professional, customer-focused attitude and approach.

PHYSICAL DEMANDS:
  • While performing the duties of this role, the employee is regularly required to use their hands to handle or operate objects, tools, and controls. The employee may occasionally need to lift up to 50 pounds, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.

PREFERRED QUALIFICATIONS
  • 3-5 years of Help Desk or technical support experience preferred.
  • Associate's degree in information technology, computer science, or related field. Bachelor's degree preferred.

TRAVEL REQUIREMENTS
Travel to various Robinson locations throughout Northeastern Wisconsin to provide onsite assistance when needed.
At Robinson, we value professionalism, expertise, and a dedication to craftsmanship. We offer a dynamic work environment where employees are empowered to excel and grow within their roles. Join us in our mission to deliver exceptional metal fabrication solutions while fostering a culture of collaboration, innovation, and employee satisfaction.
Robinson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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