ZipRecruiter

Log In

1

Manager Us Mint Jobs (NOW HIRING)

Govcio LLC

Service Desk Manager

Washington, DC · On-site

$140K - $168K/yr

GovCIO is currently hiring for a Service Desk Manager to support our US Mint contract needs. This position is located in the Washington, DC area and will be a hybrid on-site/remote. Responsibilities

54 Mint

Chef

San Francisco, CA

$80K - $100K/yr

A solid understanding of food cost, labor management, and administrative responsibilities is ... About Us Mint Hospitality Group is a San Francisco-based restaurant group focused on authentic ...

U.S. Mint

Marketing Specialist

Washington, DC · On-site +1

$121K - $158K/yr

Summary This position is located at US Mint,Office of the Director - Key Accounts Branch. As a Marketing Specialist, you will plan and manage the delivery of major, high-priority products and ...

The Mint Dispensary

Agent In Charge

Forest Park, IL · On-site

$18 - $19/hr

Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking ... Ready to grow with us? 🌱 Let's make it happen. What You'll Do * Serve as the designated Agent in ...

The Mint Dispensary

Events Warehouse Coordinator

Tempe, AZ · On-site

$19 - $20/hr

... Mint Cannabis always shows up polished, professional, and full of good vibes. Ready to grow with us ... Manage and track event inventory using Google Sheets. * Perform light warehouse tasks and inventory ...

The Mint Dispensary

GMP Compliance Specialist

Murdock, FL · On-site

$55K - $60K/yr

Mint Cannabis is proud to serve Florida's medical cannabis patients with compassion, innovation ... Ready to grow with us? 🌱 Let's make it happen. What You'll Do * Conduct daily inspections of ...

Mint Studios

Full-time Content Strategist REMOTE

$70K - $100K/yr

Client management: Run weekly/fortnightly calls, provide Friday status updates, handle questions ... Why I Joined Mint Studios: Denisa Cerna Want to join us? Apply on the next page!

The Mint Dispensary

Post-Harvest Technician

Phoenix, AZ · On-site

$17/hr

Mint Cannabis is proudly leading the charge from premium flower and infused eats to groundbreaking ... Ready to grow with us? Let's make it happen. What You'll Do * Perform post-harvest processing tasks ...

Mint Hill Cabinets Inc

Project Manager

Monroe, NC · On-site

$55K - $65K/yr

At Mint Hill Cabinets, you'll help bring luxury kitchens, bathrooms, and custom cabinetry to life ... preferred Why Join Us * Competitive pay - starting at $55-65k/yr depending upon experience ...

next page

Showing results 1-20

All JobsUs Mint JobsManager Us Mint Jobs

Manager Us Mint information

See salary details

$24.5K

$59.5K

$116K

How much do manager us mint jobs pay per year?

As of Jul 23, 2026, the average yearly pay for manager us mint in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Us Mint jobs? The most popular types of Us Mint jobs are:
Manager Us Mint jobs near you
Infographic showing various Manager Us Mint job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Service Desk Manager

Service Desk Manager

Govcio LLC

Washington, DC • On-site

$140K - $168K/yr

Full-time

Posted 14 days ago

GovCIO rating

7.2

Company rating: 7.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

126th of 213 rated it services

Job description

GovCIO is currently hiring for a Service Desk Manager to support our US Mint contract needs. This position is located in the Washington, DC area and will be a hybrid on-site/remote.
Responsibilities
  • Technical, Project and Operation Management of service desk operations and Asset Management
  • Develop and implement process improvements to enhance service desk efficiency and customer satisfaction.
  • Monitor key performance indicators and prepare regular reports for management review.
  • Coordinate training sessions for service desk staff to maintain high standards of technical knowledge and customer service.
  • Lead daily standups to report operational state to Mint leadership and other stakeholders. Conduct weekly status meeting.
  • Provide input for contract deliverable reports.
  • Lead daily operations of the Customer Service Center, supervising both onsite and remote technical support staff
  • Ensure delivery of high-quality Tier I, II, and (VIP/"white glove") support services at remote sites.
  • Serve as the primary escalation point for complex or high-priority incidents and requests
  • Use ITIL practices to promote problem management to proactively respond or eliminate incidents
  • Manage ticket queues, ensuring timely resolution and adherence to SLAs
  • Coordinating the execution of change requests through US Mint's standard change management lifecycle
  • Develop, refine, and enforce escalation procedures and service workflows
  • Analyze service desk metrics to identify trends, gaps, and opportunities for improvement
  • Drive continuous improvement initiatives through data analysis, automation, and process optimization
  • Oversee and maintain a high-quality knowledge base and solutions repository
  • Continually develop, edit, and curate KM articles and SOPs
  • Coordinate communication for outages, incidents, and emergency activities
  • Review customer satisfaction data and implement improvements to enhance user experience
  • Advise leadership on operational risks, escalation needs, and support requirements
  • Work with ServiceNow team to develop workflows for asset management and business processes (such as onboarding and offboarding).

Leadership & Team Development
  • Train, coach, and mentor Service Desk and Desktop Support staff (Tier I-II)
  • Support employee development and career progression
  • Schedule staff and ensure appropriate coverage for all support operations
  • Foster a collaborative, customer-focused team environment

Qualifications
Bachelor's with 15+ years (or commensurate experience)
Required Skills and Experience
  • Experience managing a team responsible for addressing tickets in ServiceNow
  • 10+ years of experience in IT service delivery, help desk, or customer support operations.
  • Strong leadership and team management experience in a technical support environment
  • Proven success managing service desks in large enterprise environments
  • Expertise in SLA development, tracking, and reporting
  • Advanced analytical and problem-solving skills
  • Strong interpersonal and relationship management abilities
  • Excellent written and verbal communication skills
  • Ability to translate technical concepts for non-technical audiences
  • Proficiency in Microsoft Office and service management tools, specifically ServiceNow
  • Working knowledge of diagnostic and troubleshooting utilities
  • Exceptional organizational skills and attention to detail
  • Ability to prioritize and execute in high-pressure environments

Required Certification upon start
  • ITILv4+ Foundation Certification
  • PMP certification
  • Agile certification

Clearance Required: Must be able to attain and maintain a US MINT Public Trust
Posted Salary Range
USD $140,000.00 - USD $168,000.00 /Yr.

What GovCIO employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply