General Manager
Lebanon, TN · On-site
DESCRIPTION Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit ...
General Manager
Lebanon, TN · On-site
DESCRIPTION Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit ...
Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit Operations is ...
Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit Operations is ...
Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit Operations is ...
Quick apply
Job Title General Manager - Multi-Unit Operations (Tim Hortons) Reports To Owner / Director of Operations / District Manager Position Summary The General Manager (GM) - Multi-Unit Operations is ...
Manager, People Business Partner, Popeyes, Company Operations
Memphis, TN · On-site
$14.50 - $18.50/hr
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by ... Manages the investigation process and helps the leadership and inside counsel to resolve complex ...
Manager, People Business Partner, Popeyes, Company Operations
Memphis, TN · On-site
$14.50 - $18.50/hr
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by ... Manages the investigation process and helps the leadership and inside counsel to resolve complex ...
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by ... Manage job postings in the applicant tracking system (ATS) and relevant job boards. * Review and ...
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by ... Manage job postings in the applicant tracking system (ATS) and relevant job boards. * Review and ...
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by ... multi-unit management experience preferred. * Proficient in Microsoft Office Suite (Excel ...
RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by ... multi-unit management experience preferred. * Proficient in Microsoft Office Suite (Excel ...
Shift Lead
Lebanon, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
Lebanon, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Baker
Mount Juliet, TN · On-site
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... REQUIREMENTS Job applicants responding to this posting may be applying to a Tim Hortons ® ...
Baker
Mount Juliet, TN · On-site
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... REQUIREMENTS Job applicants responding to this posting may be applying to a Tim Hortons ® ...
Shift Lead
Nashville, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
Nashville, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
Lebanon, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
Lebanon, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Baker
Nashville, TN · On-site
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... REQUIREMENTS Job applicants responding to this posting may be applying to a Tim Hortons ® ...
Baker
Nashville, TN · On-site
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... REQUIREMENTS Job applicants responding to this posting may be applying to a Tim Hortons ® ...
Shift Lead
Mount Juliet, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
Mount Juliet, TN · On-site
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Quick apply
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Quick apply
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Baker
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Quick apply
Baker
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Baker
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Quick apply
Baker
$14 - $17/hr
Communicate with team members and management regarding inventory needs and production levels ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Quick apply
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Quick apply
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and ... to a Tim Hortons ® restaurant independently owned and operated by a franchisee and, if so, any ...
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and product consistency * Monitor productivity and workflow during the shift * Complete opening and ...
Shift Lead
$14/hr
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and product consistency * Monitor productivity and workflow during the shift * Complete opening and ...
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and product consistency * Monitor productivity and workflow during the shift * Complete opening and ...
Manage shift operations including front counter, drive-thru, and kitchen * Ensure food quality and product consistency * Monitor productivity and workflow during the shift * Complete opening and ...
Manager Tim Hortons information
What is the difference between Manager Tim Hortons vs Shift Supervisor Tim Hortons?
| Aspect | Manager Tim Hortons | Shift Supervisor Tim Hortons |
|---|---|---|
| Responsibilities | Oversees store operations, manages staff, handles customer service, and ensures sales targets are met. | Supervises daily shift activities, assists staff, and ensures smooth operation during their shift. |
| Credentials | Experience in management, possibly a diploma or certification in hospitality or business. | Experience in food service, leadership skills, and sometimes a high school diploma. |
| Work Environment | Office-like environment within the store, overseeing multiple shifts and staff. | Fast-paced retail environment, primarily on the floor during shifts. |
The main difference is that a Manager Tim Hortons holds broader responsibilities, including overall store management and strategic planning, while a Shift Supervisor Tim Hortons focuses on supervising daily shift operations. Both roles require leadership skills, but the manager typically has more experience and higher-level duties.
Job description
DESCRIPTION
Job Title
General Manager - Multi-Unit Operations (Tim Hortons)
Reports To
Owner / Director of Operations / District Manager
Position Summary
The General Manager (GM) - Multi-Unit Operations is responsible for overseeing the day-to-day operations, financial performance, food safety, brand standards, and people management across multiple Tim Hortons locations. This role ensures consistent execution of Tim Hortons brand standards, strong team leadership, profitability, and an exceptional guest experience at all assigned restaurants.
The GM serves as the primary operational leader, developing store managers, enforcing standards, controlling costs, and driving sales growth across the portfolio.
Key Responsibilities
1. Operations & Brand Standards
2. Financial & Performance Management
3. People Leadership & Staffing
4. Training & Development
5. Guest Experience & Community Presence
6. Compliance & Risk Management
Key Performance Indicators (KPIs)
Qualifications & Experience
Core Competencies
Compensation & Benefits
REQUIREMENTS
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
Job Title
General Manager - Multi-Unit Operations (Tim Hortons)
Reports To
Owner / Director of Operations / District Manager
Position Summary
The General Manager (GM) - Multi-Unit Operations is responsible for overseeing the day-to-day operations, financial performance, food safety, brand standards, and people management across multiple Tim Hortons locations. This role ensures consistent execution of Tim Hortons brand standards, strong team leadership, profitability, and an exceptional guest experience at all assigned restaurants.
The GM serves as the primary operational leader, developing store managers, enforcing standards, controlling costs, and driving sales growth across the portfolio.
Key Responsibilities
1. Operations & Brand Standards
- Ensure all assigned Tim Hortons locations operate in full compliance with Tim Hortons brand standards, food safety, and health regulations
- Maintain excellence in speed of service, product quality, cleanliness, and hospitality
- Conduct regular store visits, audits, and operational reviews
- Lead execution of new product launches, promotions, and system updates
- Ensure equipment uptime, preventive maintenance, and operational readiness
2. Financial & Performance Management
- Own P&L performance across multiple locations
- Drive profitability through:
- Labor control (target ~20%)
- Food & paper cost control (target ~30%)
- Waste reduction and inventory accuracy
- Analyze weekly sales, labor, and cost reports
- Implement action plans to improve underperforming locations
- Manage budgets, forecasts, and weekly performance reviews with store managers
3. People Leadership & Staffing
- Recruit, train, develop, and retain Store Managers, Assistant Managers, and Shift Leaders
- Build strong leadership pipelines and succession plans
- Set performance expectations and conduct evaluations
- Coach managers on scheduling, labor efficiency, and team engagement
- Enforce company policies consistently and professionally
- Address performance issues, disciplinary actions, and terminations as needed
4. Training & Development
- Ensure all team members complete required Tim Hortons training modules and certifications
- Coach managers on:
- Operational execution
- Guest recovery
- Food safety & sanitation
- Lead retraining initiatives when standards or service fall below expectations
- Develop leadership capabilities across all levels
5. Guest Experience & Community Presence
- Ensure every location delivers a consistent, friendly, and fast guest experience
- Handle escalated guest concerns professionally and promptly
- Monitor and improve customer feedback, online reviews, and mystery shop results
- Support local marketing and community engagement initiatives
6. Compliance & Risk Management
- Ensure compliance with:
- Health department regulations
- Food safety standards
- Labor laws and company policies
- Maintain accurate documentation and audit readiness
- Ensure safe work environment across all locations
Key Performance Indicators (KPIs)
- Sales growth and same-store performance
- Labor cost % and food cost %
- Store cleanliness and audit scores
- Guest satisfaction and online ratings
- Manager retention and team engagement
- Training completion rates
- Operational consistency across units
Qualifications & Experience
- 5+ years of restaurant management experience
- 2+ years managing multiple restaurant locations (QSR preferred)
- Strong understanding of P&L, labor management, and food cost control
- Experience with Tim Hortons or similar QSR brand preferred
- Proven ability to lead, coach, and develop management teams
- Strong organizational, communication, and problem-solving skills
- Ability to travel between locations as needed
- Flexible schedule including early mornings, evenings, weekends, and holidays
Core Competencies
- Multi-unit operational leadership
- Financial acumen
- People development
- Accountability & execution
- Brand standards enforcement
- Decision-making under pressure
- Guest-first mindset
Compensation & Benefits
- Competitive base salary
- Performance-based bonus tied to:
- Sales growth
- Labor & food cost targets
- Audit scores
- Guest satisfaction
- Growth and advancement opportunities within the organization
REQUIREMENTS
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.
About Tim Horton
Sourced by ZipRecruiter
Industry
Internet and it
Company size
51 - 200 Employees
Headquarters location
Buffalo, NY, US