Manager Technology Operations Jobs in Surrey, BC

Who we are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, were committed to a workplace where everyone belongs. If youre qualified, wed like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

Located at 19295 25 Ave, Surrey, BC V3Z 3X1, this is a full-time permanent position, Monday to Friday, 8:00 AM 4:30 PM.

Why this role matters

We are seeking a highly skilled and proactive Senior IT Administrator to lead the management, security, and reliability of our IT infrastructure. This role requires deep technical expertise, strong problem-solving skills, and the ability to work independently in a fast-paced environment. The ideal candidate will have extensive experience with Fortinet firewalls, VMware environments, Veeam backups, Microsoft 365, and enterprise security tools. This position requires mandatory participation in after-hours work, including responding to urgent security incidents and critical infrastructure issues.

What to expect in the role

Network & Systems Infrastructure: Manage and maintain network infrastructure, including Fortinet firewalls, switches, routers, and VPN connections. Serve as a trusted system administrator for Microsoft 365, Active Directory, hybrid cloud, and on-prem environments, Azure, and SAML authentication.

Cybersecurity & Risk Management: Implement and oversee cybersecurity programs, including Incident Response Plans (IRP) and Disaster Recovery Plans (DRP). Respond to cybersecurity incidents and ensure compliance with industry security standards, including the application of Zero Trust principles.

Backup, Virtualization & Core Platforms: Administer backup, virtualization, and storage systems, including Veeam, VMware, NAS, RingCentral VOIP, and asset management platforms.

After-Hours & Emergency Support/Travel Requirements: Must be available for after-hours work to support emergencies, outages, and security incidents. Travel across our western Canadian branches may be required periodically.

Monitoring, Automation & IT Operations: Utilize RMM (Remote Monitoring & Management) tools and ticketing systems to monitor, manage, and resolve IT issues efficiently. Develop and maintain PowerShell scripts and automation workflows to streamline IT operations.

End-User & Branch Support: Provide end-user technical support and mentor junior IT staff. Support remote branch offices, including network connectivity, endpoint management, and remote troubleshooting.

Infrastructure Ownership & Operational Support: Take ownership of critical IT infrastructure, including backups, network systems, communications, and cybersecurity incidents. Provide ongoing operational support, including monitoring, patching, maintenance, troubleshooting, and documentation.

Projects & Continuous Improvement: Plan and execute IT projects, including system upgrades, migrations, and new technology deployments.

Ideal candidate profile

Bachelors degree in computer science, Information Technology, or equivalent experience.

5+ years of IT administration experience, preferably in a multi-site environment.

Mandatory: Extensive hands-on experience with Fortinet firewalls, switches, and VPN configurations.

Mandatory: Must be willing and able to work after hours as required, including responding to critical incidents.

Experience supporting remote branches and multi-site IT environments.

Proven ability to work independently, manage priorities, and take ownership of complex IT projects.

Experience with VMware, Veeam, Microsoft 365, and enterprise-scale network infrastructure.

Familiarity with RMM tools and ticketing systems for IT service management.

Strong understanding of cybersecurity frameworks, incident response, and disaster recovery.

Excellent communication, leadership, and analytical problem-solving skills.

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation Details: $90,000 to $105,000. Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors.

We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.

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