Manager Technology Operations Jobs in Springboro, OH

Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. At Joby, we've been working to make that dream a reality since 2009 and we're now in the final stages of certifying our aircraft with the FAA. With plans to launch our aircraft in the US and Dubai, we're now scaling manufacturing and preparing for the launch of our commercial service.

The IT Site Administrator role provides support for network, server, storage, and enterprise software, and maintains access controls. Working with the IT Network, IT Infrastructure, and IT Service Desk teams, this position acts as an on-site resource to troubleshoot and deploy necessary systems. While utilizing a service desk ticketing system, the role also involves long-term projects related to site development and end-user systems. The site and role will include a focus on manufacturing floor support for end users and machines. 

Infrastructure (40% Focus)

• Maintain, troubleshoot, and provide smart hands support for computer systems, network devices, servers, and conference equipment
• Diagnose and resolve hardware and software errors by running diagnostics and documenting solutions
• Create documentation for planning and implementing infrastructure improvements
• In coordination with IT infrastructure and networking, perform scheduled maintenance for the sites, network stack, and server rooms
• Participate in the design and deployment of network operations, providing on-site configuration and troubleshooting
• Datacenter smart hands support, providing remote session access and coordinating troubleshooting or deployment assistance
• Serve as the primary point of contact for ISP, vendor, software, and office support for Joby's Ohio sites

OS Management (25% Focus)

• Install and upgrade computer components and software as needed
• Lead support for desktops, laptops, and test systems to ensure problems are resolved promptly with limited disruptions
• Operate and manage multi-OS device management systems (MDM) via JAMF and Intune to deploy security, OS, and software updates
• Drive the encryption of all workstations and maintain inventory records
• Manufacturing software installations, maintenance, troubleshooting, and escalation reporting
• Manage local inventory and report to leadership on equipment needs
• Manage deployments of end-user devices, test stands, and mobile devices

Service Desk Ticketing (20% Focus)

• Route tickets to IT Infrastructure or Network teams for escalated support
• Complete site-specific requests that require on-premise support
• Software management for licensing, enterprise applications, and processing requests
• Hardware support and RMA processing for all local inventory

Administration (15% Focus)

• Prepare accounts and computers for new hires and deliver onboarding materials
• Administer enterprise applications for email, messaging, document storage, and conferencing
• Enforce zero-trust and role-based permission policies for all users

• Associate or bachelor's degree in a related field, or equivalent experience
• 2+ years of experience in IT service roles
• Familiarity with scripting languages and automation tools
• Strong knowledge of IT operations best practices, including permission audits, documentation, and ticketing approvals
• Effective verbal and written communication skills suitable for different audiences
• Must be willing to travel to remote sites and perform repairs and/or maintenance
• This position must meet US export control compliance requirements, therefore a candidate must qualify as a “US Person” as defined by 22 C.F.R. § 120.15. “US Person” includes US Citizens, lawful permanent residents, refugees, or asylees

• Knowledge of server systems, software/hardware deployment tools, and networking protocols
• Jira Service Desk and ServiceNow ticket systems
• Intune, JAMF, or any MDM platforms
• Juniper routing and switching
• Entra ID and SAML SSO implementations