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Manager Technology Operations Jobs in Somerville, MA

Saviance is a confidential company seeking an IT Operations Manager to oversee IT procurement, support, and team management. The role involves defining IT strategy, managing budgets, and ensuring ...

Manage daily IT operations across MacOS, Google Workspace, and Okta. * Troubleshoot Tier 2-Tier 3 technical issues involving systems, networking, applications, and user access. * Own onboarding and ...

The Director of IT Operations owns the infrastructure, end-user services, networks, identity, and ... Lead the endpoint fleet and device management across Windows and macOS (MDM, imaging, patching ...

Manage all IT logistics services for the US region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management * Evaluating all IT operations services and ...

Title: Senior IT Operations Analyst Job Type: Full-time Location: Hybrid 4 days per week in ... The Senior Analyst works across internally managed systems and externally hosted platforms to ...

Description Title: Senior IT Operations Analyst Job Type: Full-time Location: Hybrid 4 days per ... The Senior Analyst works across internally managed systems and externally hosted platforms to ...

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Manager Technology Operations information

See Somerville, MA salary details

$33.8K

$69.2K

$129.3K

How much do manager technology operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for manager technology operations in Somerville, MA is $69,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $84,600.00 per year, depending on experience, location, and employer.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and company size. These roles often require strong leadership skills, technical expertise, and certifications such as ITIL or PMP.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other IT roles, with compensation often reflecting leadership responsibilities, technical expertise, and industry experience. Salaries can vary based on company size, location, and required skills such as project management and systems oversight.

What cities near Somerville, MA are hiring for Manager Technology Operations jobs?

Cities near Somerville, MA with the most Manager Technology Operations job openings:

Mgr Tech Operations-Enterprise IBM i Platform

Staples, Inc.

Framingham, MA • On-site

Full-time

Retirement, PTO

Posted 6 days ago


Key responsibilities

  • Lead the administration, maintenance, monitoring, and support of enterprise IBM i environments and IBM Power Systems infrastructure.

  • Ensure high availability, performance, stability, and recoverability of production, development, disaster recovery, and test environments.

  • Oversee hardware lifecycle management, operating system maintenance, PTF management, firmware updates, capacity planning, and technology refresh initiatives.


Staples rating

5.7

Company rating: 5.7 out of 10

Based on 638 frontline employees who took The Breakroom Quiz

458th of 739 rated retailers


Job description

Mgr. Tech Ops - IBM Platform Infrastructure

Work Model: Onsite, Framingham, MA

Staples is business to business. You're what binds us together. 

Team Summary: Staples Digital Solutions is responsible for delivering reliable, secure, and scalable technology services that support critical business operations across the enterprise. The IBM Platform Infrastructure team manages the IBM i and IBM Power Systems environment that underpins mission-critical applications, ensuring platform availability, performance, resiliency, disaster recovery readiness, and operational excellence.

Role Summary: The Manager, Technical Operations will lead the provisioning, administration, operation, support, and continuous improvement of Staples' enterprise IBM i platform environment, including IBM Power server hardware, operating systems, storage, backup, disaster recovery, security, and related infrastructure technologies. This role provides both technical and people leadership for a team of senior IBM i platform engineers, with accountability for the reliability, availability, performance, and security of highly available systems that support mission-critical business applications.

What you'll be doing:

  • Lead the administration, maintenance, monitoring, and support of enterprise IBM i environments and IBM Power Systems infrastructure.
  • Ensure high availability, performance, stability, and recoverability of production, development, disaster recovery, and test environments.
  • Oversee hardware lifecycle management, operating system maintenance, PTF management, firmware updates, capacity planning, and technology refresh initiatives.
  • Drive backup, recovery, replication, disaster recovery, platform monitoring, alerting, and operational health reporting processes.
  • Lead root cause analysis and corrective actions for platform incidents, outages, operational risks, and complex production issues.
  • Partner with cybersecurity, architecture, application development, vendor, and business teams to implement security controls, remediation plans, audit support, and infrastructure improvements.
  • Develop and maintain operational procedures, service level objectives, key performance indicators, documentation, and continual process improvement practices.
  • Contribute to infrastructure roadmaps and platform strategies while leading migrations, upgrades, consolidations, modernization initiatives, and other technical transformation efforts.
  • Manage vendor relationships, support contracts, maintenance agreements, license renewals, budget planning, forecasting, and operational expense activities.
  • Lead, coach, mentor, and develop a team of senior IBM i platform engineers while fostering accountability, collaboration, customer focus, and continuous improvement.

What you bring to the table:

  • Strong people leadership and team development capabilities with the ability to guide technical teams through complex operational challenges.
  • Excellent analytical, problem-solving, organizational, prioritization, and decision-making skills.
  • Effective verbal and written communication skills, including the ability to translate complex technical concepts into business-focused recommendations.
  • Ability to influence across technical and business teams while building strong partnerships with internal stakeholders and external vendors.
  • Customer-focused mindset with a commitment to service reliability, operational excellence, accountability, and continuous improvement.
  • Adaptability, resilience, and sound professional judgment in a rapidly evolving technology environment.

What's needed- Basic Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, a related technical discipline, or equivalent combination of education and experience.
  • 7+ years of progressive hands-on experience supporting IBM i, AS/400, iSeries, IBM Power Systems, or enterprise platform operations.
  • 3+ years of people leadership, technical leadership, engineering management, or platform operations management experience.
  • Demonstrated experience administering IBM Power server hardware and IBM i operating systems in production environments.
  • Experience supporting high-availability, disaster recovery, backup, replication, business continuity, performance management, capacity planning, and infrastructure lifecycle activities.
  • Experience implementing security controls, vulnerability remediation, audit support processes, incident management, problem management, and root cause analysis.
  • Experience working with enterprise monitoring, automation, and operational support tools while managing multiple priorities and operational workloads simultaneously.

What's needed- Preferred Qualifications:

  • 10+ years of IBM i infrastructure and platform operations experience.
  • 5+ years of direct management experience leading infrastructure engineering teams.
  • IBM Power Systems, IBM i, ITIL, or related infrastructure certifications.
  • Experience with PowerHA, BRMS, MIMIX, Vision Solutions, VIOS, PowerVM, SAN storage, virtualization technologies, and enterprise backup solutions.
  • Experience supporting PCI, SOX, or other regulated enterprise environments.
  • Experience leading infrastructure modernization, migration, large-scale platform transformation, or automation initiatives.
  • Experience managing third-party managed services, vendor contracts, support agreements, and technology investments.

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental 

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

#LI-LH1

Staples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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