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Manager Technology Operations Jobs in Riverside, CA

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IT Manager

Hemet, CA · On-site

$95K - $116K/yr

Supervising daily operations of network and server infrastructure * Aligning IT infrastructure with current and future business requirements and goals * Managing IT budgets, forecast, handling cash ...

Moxa Inc

Sales Operations Manager

Brea, CA · On-site

$9.7K - $14K/mo

Partner with Sales, Finance, IT, Operations, HR, and Supply Chain to align business priorities and ... Support CRM and sales systems to improve adoption, data quality, and team effectiveness. * Create ...

Michael Sullivan & Associates

Director of IT

Ontario, CA · On-site

$170K - $210K/yr

SOC 2), strengthen IT operations, oversee managed services provider performance, and partner with firm leadership on important objectives. Essential Responsibilities Technology Strategy and Operating ...

Exol

Senior IT Specialist

Perris, CA

$77K - $105K/yr

What we need We are seeking a hands-on Senior IT Specialist to serve as the primary IT point of ... managed joint venture between Symbotic and Softbank. What you'll do Warehouse & Operations Support

Exol

Senior IT Specialist

Perris, CA · On-site

$77K - $105K/yr

What we need We are seeking a hands-on Senior IT Specialist to serve as the primary IT point of ... managed joint venture between Symbotic and Softbank. What you'll do Warehouse & Operations Support

Girl Scouts of Orange County

IT Manager

Irvine, CA · On-site

$80K - $85K/yr

This role works closely with the CFAO to align technology with operations, risk management, and financial stewardship, and to promote efficient, scalable use of systems across the organization ...

Girl Scouts of Orange County

IT Manager

Irvine, CA · On-site

$80K - $85K/yr

This role works closely with the CFAO to align technology with operations, risk management, and financial stewardship, and to promote efficient, scalable use of systems across the organization ...

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All JobsTechnology Operations JobsManager Technology Operations JobsManager Technology Operations Jobs in Riverside, CA

Manager Technology Operations information

See Riverside, CA salary details

$32.3K

$66.2K

$123.6K

How much do manager technology operations jobs pay per year?

As of Jun 18, 2026, the average yearly pay for manager technology operations in Riverside, CA is $66,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $80,900.00 per year, depending on experience, location, and employer.

What are some common challenges a Manager Technology Operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What are Manager Technology Operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are the key skills and qualifications needed to thrive as a Manager Technology Operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.
What are popular job titles related to Manager Technology Operations jobs in Riverside, CA? For Manager Technology Operations jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Manager Technology Operations jobs in Riverside, CA look for? The top searched job categories for Manager Technology Operations jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Manager Technology Operations jobs? Cities near Riverside, CA with the most Manager Technology Operations job openings:
Manager Technology Operations jobs near you
10037 - Sr. Manager, IT Service Management

10037 - Sr. Manager, IT Service Management

Hyundai Autoever America

Irvine, CA • On-site

Full-time

Posted 16 days ago

Job description

10037 - Sr. Manager, IT Service Management
Location: Irvine, CA 92614 (5 days on-site)
Company Overview
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations.
If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation.
Website: http://www.haeaus.co
What you will be doing:
The selected Sr. Manager, IT Service Management (ITSM) is responsible for leading and governing core ITSM functions across Service Desk operations, Change Management, Problem Management, Incident Operations Center (IOC), IT Asset Management (ITAM), and IT Operations Management (ITOM). This role drives enterprise-wide service delivery excellence, process maturity, and continuous improvement aligned to ITIL best practices. The Sr. Manager partners with IT leadership, service owners, and business stakeholders to ensure reliable, scalable, and high-quality IT services, while advancing automation, standardization, and operational efficiency.
Key Responsibilities:
ITSM Leadership & Governance
  • Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
  • Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
  • Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
  • Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
  • Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
  • Mentor, coach, and develop direct reports.

Incident Management & Incident Operations Center (IOC)
  • Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
  • Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
  • Drive continuous improvement through incident trend analysis and service resilience initiatives.
  • Establish and enforce incident standards, escalation protocols, and communication frameworks.

Problem Management
  • Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
  • Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
  • Monitor problem trends and measure effectiveness of resolutions.
  • Govern documentation standards and audit readiness across all problem records.

Change Management
  • Own the enterprise Change Management process, including CAB governance and change risk management.
  • Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
  • Monitor and improve change success rates and enforce compliance.
  • Drive adoption of standard changes and automation to streamline execution.
Service Desk Operations
  • Oversee Service Desk operations and service request fulfillment.
  • Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
  • Optimize tiered support model and escalation processes.
  • Drive self-service, knowledge base maturity, and user experience improvements.

IT Operations Management (ITOM)
  • Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
  • Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
  • Drive proactive and predictive operational models leveraging monitoring and analytics tools.
  • Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.

IT Asset Management (ITAM)
  • Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
  • Oversee IT asset cost optimization and identify savings opportunities.
  • Ensure compliance with applicable regulations and internal policies.
  • Own and deliver asset reporting to finance and executive leadership.

Process Automation & Continuous Improvement
  • Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
  • Conduct regular process and vendor performance audits and drive improvements.
  • Develop and maintain SOPs, runbooks, and governance documentation.
  • Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
What we require from you:
  • Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent experience).
  • 12+ years of IT experience with 5+ years in ITSM leadership roles.
  • Strong experience managing Incident, Problem, Change, and Service Desk operations.
  • Experience overseeing Incident Operations Center (IOC) or NOC.
  • Expertise in ServiceNow or equivalent ITSM tools.
  • Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum, Managing Professional or higher preferred).
  • Excellent leadership, analytical, and communication skills.
  • Ability to operate in a fast-paced, multi-affiliate environment.
  • Occasional on-call support may be required.
Salary Range: $175,000 to $190,000
Team Culture:
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
  • Passion for Technology:We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
  • Agility:We work in an agile environment, adapting quickly to changes and continuously improving our processes.
  • Teamwork:We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
  • Growth:We prioritize personal and professional growth, offering opportunities for learning and development.
  • Inclusivity:We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

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