Manager Technology Operations Jobs in Laurel, MD

System Administrator Shift Lead (IT Operations)

The IT Operations team manages and maintains the organizations IT infrastructure, including systems, applications, and technologies. Responsibilities span network operations, server management, system monitoring, incident response, and ensuring the availability, performance, and security of IT services. The team also contributes to knowledge bases, documentation, and training materials to improve overall support effectiveness.

MEANINGFUL WORK AND PERSONAL IMPACT:

• The System Administrator provides advanced technical expertise and operational leadership within a 24x7x365 environment, independently managing, maintaining, and optimizing IT systems to ensure high availability, performance, and security. The role requires sound judgment, proactive problem-solving, and discretion in planning and executing complex technical tasks.

• Serve as a shift lead providing direction, coordination, and escalation support for operational activities and incidents.

• Administer, maintain, and enhance IT infrastructure, including physical and virtual servers, storage, and network systems to ensure reliable, secure operations.

• Monitor system performance, resolve incidents, and fulfill service requests using ITSM tools such as ServiceNow, maintaining accurate documentation and communication throughout the incident lifecycle.

• Troubleshoot and resolve hardware, software, and network issues across Windows, Linux, and Cisco environments.

• Coordinate with external partners (e.g., Army, DISA) for escalated issues beyond program control.

• Manage Active Directory and core IT services, including user access, patch management, and system updates.

• Implement and maintain cybersecurity measures in compliance with DoD and organizational standards; support audits and security assessments.

• Develop and maintain disaster recovery and business continuity plans; manage and test backup and recovery procedures.

• Create and maintain detailed documentation, system diagrams, and standard operating procedures to ensure operational continuity.

• Analyze recurring issues and recommend process or system improvements to enhance efficiency and customer satisfaction.

• Provide technical guidance and mentorship to end users and junior IT staff as needed.

WHAT YOULL NEED TO SUCCEED:

Education

• High School Diploma required. AA/AS/BA/BS in IT or a related technical discipline preferred, or an equivalent combination of education, technical certifications/training, and relevant work experience.

Experience

• 3+ years of related experience in a System Administration and/or IT Operations environment.

Technical Skills

• Proficiency with Windows, Linux, and Cisco network systems.

• Experience using ITSM tools (e.g., ServiceNow) for ticket management and workflow tracking.

• Strong understanding of virtualization, patch management, and network security principles.

Certifications

• Must meet DoD 8570.01-M IAT Level II baseline certification (e.g., CompTIA Security+ CE) prior to start.

• Must obtain a computing environment certification (e.g., ITIL v4 Foundations) within six months of hire.

• When DoD 8140 requirements are implemented on the program/contract, employees will need to conform to 8140 certification standards.

Security Clearance

• Active SECRET security clearance required and must be maintained.

Skills and Abilities

• Demonstrated ability to exercise independent judgment, prioritize work, and resolve complex issues with minimal supervision.

• Excellent analytical, communication, and documentation skills.

• Proven reliability, professionalism, and attention to detail.

• Ability to collaborate effectively and adapt to changing operational priorities.

LOCATION & SCHEDULE

• Falls Church, VA

• Full-time onsite

• M-F; specific work hours will be discussed during the interview.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth:AI-powered career tools that identify career steps and learning opportunities

• Support:An internal mobility team focused on helping you achieve your career goals

• Rewards:Comprehensive benefits and wellness packages, 401(k) with company match, competitive pay, and paid time off

• Community:Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in IT Operations at GDIT and youll find opportunities to grow alongside colleagues who share your passion for the mission and delivering results.