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Manager Technology Operations Jobs in Kitchener, ON

BDO Canada

Chief Information Officer

Kitchener, ON · Hybrid

Technology Operations, Digital Workplace & Resilience * Provide strategic oversight of enterprise technology operations, infrastructure, end-user services, service management, and the modern ...

New

Smarter Alloys

Operations Manager

Cambridge, ON · On-site

We are looking for an Operations Manager to drive efficiency, streamline production, and scale our ... Competitive salary, benefits, and the opportunity to make an impact in a high-tech industry. We ...

ABL Careers

Senior Operations Lead Short Term

Milton, ON · On-site

CA$28 - CA$33/hr

... management technologies to drive operation effectiveness and efficiency in the distribution centers - Directs the overall safety functions of the distribution center Requirements: Bachelor's degree ...

Dialpad

Manager, Customer Success

Kitchener, ON · On-site

Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required. * Capable project/program management skills with the ...

Dialpad

Manager, Customer Success

Kitchener, ON

Technical background in IT Service Management, Telecommunications, and/or IT Operations Management solutions is a plus, though not required. * Capable project/program management skills with the ...

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Showing results 21-40

All JobsTechnology Operations JobsManager Technology Operations JobsManager Technology Operations Jobs in Kitchener, ON

Manager Technology Operations information

See Kitchener, ON salary details

$25.7K

$85.2K

$148.8K

How much do manager technology operations jobs pay per year?

As of Sep 15, 2026, the average yearly pay for manager technology operations in Kitchener, ON is $85,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,579.00 and $111,958.00 per year, depending on experience, location, and employer.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and company size. These roles often require strong leadership skills, technical expertise, and certifications such as ITIL or PMP.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other IT roles, with compensation often reflecting leadership responsibilities, technical expertise, and industry experience. Salaries can vary based on company size, location, and required skills such as project management and systems oversight.

What cities near Kitchener, ON are hiring for Manager Technology Operations jobs?

Cities near Kitchener, ON with the most Manager Technology Operations job openings:

Manager Technology Operations jobs near you
Infographic showing various Manager Technology Operations job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 9% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $85,238 per year, or $41 per hour.

IT Automation Developer - Microsoft AI & Low-Code Platform

Waterloo, ON • On-site

BlackBerry Corporation
See more jobs at BlackBerry Corporationexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Key responsibilities

  • Build and maintain intelligent automations using Power Automate, Logic Apps, Copilot Studio, and Azure Functions to improve IT and business processes.

  • Design and configure Copilot Studio agents and chatbots for self-service IT support.

  • Create and manage integrations between Microsoft 365, Entra ID, ITSM platforms, and other enterprise systems using connectors, APIs, and Logic Apps.

Job description

Worker Sub-Type:

Regular

Job Description:

About the Role

BlackBerry's IT team is looking for a hands-on IT Automation Developer to design, build, and maintain intelligent automations that streamline how we deliver IT services and support business operations. You'll work across Microsoft's low-code and pro-code ecosystem - Power Automate, Copilot Studio, Logic Apps, and Azure Functions - to replace manual processes with smart, scalable workflows powered by AI.

This role sits at the intersection of IT operations and solution development. You don't need to be a traditional software developer - but you do need a builder's mindset, a passion for automation, and a desire to push into AI-assisted tooling and intelligent workflow design.

Who You Are

You might be a systems administrator, IT analyst, or technical support specialist who has started building automations, scripts, or tools to make your team's life easier. You've probably automated onboarding tasks, built PowerShell scripts to manage Active Directory, created approval flows, or configured integrations between IT platforms. You're curious about AI and low-code platforms, and you're ready to make automation and intelligent solutions your full-time focus.

You thrive on solving real business problems - not on theoretical research. You're comfortable learning new tools quickly, and you enjoy partnering with stakeholders to turn messy manual processes into clean, reliable, automated ones.

Key Responsibilities

  • Build and maintain intelligent automations using Power Automate, Logic Apps, Copilot Studio, and Azure Functions to improve the speed, reliability, and user experience of IT and business processes.
  • Design and configure Copilot Studio agents and chatbots that provide intelligent self-service IT support to employees across the organization.
  • Create and manage integrations between Microsoft 365, Entra ID, ITSM platforms (e.g., ServiceNow, Jira), and other enterprise systems using connectors, APIs, and Logic Apps.
  • Migrate legacy workflow and forms systems to modern cloud-based automation platforms within the Microsoft ecosystem.
  • Partner with IT service owners and business stakeholders - including Product Engineering, Customer Support, and Sales Operations - to identify automation opportunities, gather requirements, and deliver solutions.
  • Explore and implement AI capabilities such as Azure AI services, and Microsoft Copilot features to add intelligence to workflows (e.g., classification, extraction, natural language interfaces).
  • Ensure solution health and compliance by following security standards, identity management best practices, and organizational governance policies.
  • Communicate technical concepts clearly to both technical and non-technical audiences, translating business needs into actionable technical solutions.

Required Skills & Experience

  • 5+ years of experience in IT operations, systems administration, or technical support, with demonstrated progression into automation, scripting, or solution development.
  • Hands-on experience with one or more: Power Automate, Power Apps, Copilot Studio, Logic Apps, or Azure Functions.
  • Scripting and automation experience using PowerShell, Python, or similar languages to automate IT tasks and processes.
  • Working knowledge of identity and access management: Active Directory, Entra ID, OAuth, SAML, SSO, MFA, or PKI.
  • Familiarity with ITSM processes and platforms such as ServiceNow, Jira, or similar; general understanding of ITIL practices (certification is a plus).
  • Strong communication and collaboration skills - comfortable working with IT professionals, senior management, auditors, vendors, and non-technical business users.
  • Excellent problem-solving ability with a knack for breaking down complex manual processes into clean, automated solutions.
  • Customer service orientation with a strong sense of urgency and the ability to balance multiple priorities in a dynamic environment.

Nice to Have

  • Exposure to advanced integration patterns: MCP, multi-agent orchestration, or event-driven architectures - or a strong willingness to learn them.
  • Experience administering or managing M365 tenants, Entra ID, or Azure subscriptions.
  • Experience with REST APIs, JSON, and webhook-based integrations.
  • Familiarity with Azure services (Azure Functions, Azure AI, Azure Service Bus, Key Vault).
  • Experience with AI-assisted productivity tools (e.g., Microsoft Copilot, GitHub Copilot, ChatGPT) to accelerate your work.

Education

A degree in Computer Science, Information Technology, or a related field is an asset - but equivalent hands-on experience is equally valued. If you've spent years solving real IT problems and building automations, we want to hear from you.

Why This Role?

  • Build, don't just maintain. This is a maker role - you'll design and ship solutions that thousands of employees interact with every day.
  • Grow into AI and advanced automation. You'll work with cutting-edge Microsoft AI tooling (Copilot Studio, Azure AI) and have the opportunity to develop skills in areas like multi-agent orchestration and MCP.
  • High visibility, real impact. Your automations will directly improve how BlackBerry delivers IT services, supports customers, and operates at scale.

Scheduled Weekly Hours:

40

Compensation Hiring Base Salary Range:

$90,000.00 - $126,000.00

Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate's qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Bonus:

The BlackBerry Variable Incentive Pay (VIP) program is an organization-wide bonus incentive program which aims to reward full-time eligible employees for their contribution to BlackBerry's success. VIP payments are made in addition to base salary and factor in company's performance as a way for employees to share in BlackBerry's achievements.

Benefits:

The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

Disclosure of Position Status:

This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence:

We donot use artificial intelligence (AI)to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.

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