Manager Technology Operations Jobs in Augusta, GA

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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 .
Location
Augusta University-
Our Savannah, GA Campus: Medical College of Georgia, 13040 Abercorn Street, Savannah, GA 31419
College/Department Information
The Division of Information Technology is the backbone of Augusta University. IT manages all Augusta University systems, networks, data, and applications while safeguarding our digital information. IT strives to provide stable, reliable, and secure IT access for students, faculty, staff, clinicians, patients, researchers, and visitors. As the central IT service provider for Augusta University and many of AU Health's IT services, IT is responsible for Augusta University's most critical IT resources, including the wired and wireless network; email, telephone, and online collaboration services; information security; software licensing; and a host of other systems and applications.
Job Summary
Job Refresh
The Manager provides direct leadership for IT operations at regional AU campuses. This includes supervising campus-based IT professionals, coordinating day-to-day technology support, and managing technology integration for new and existing facilities. The role requires collaboration with faculty, staff, and administrators at regional sites to ensure that academic and clinical activities are fully supported by technology services. The Manager also serves as the primary liaison between distributed campuses and enterprise IT leadership, ensuring alignment of service standards, compliance, and resource allocation.
Responsibilities
The duties include, but are not limited to:
MANAGE THE DAILY OPERATIONS OF IT SUPPORT : Manage the daily operations of IT support at all regional MCG and DCG campuses, including device management, network coordination, and end-user support.
LEAD PLANNING AND IMPLEMENTATION: Lead planning and implementation of IT services for new facilities and renovations at distributed sites, coordinating with central IT, Facilities, and campus stakeholders.
SUPERVISE, COACH, AND EVALUATE IT STAFF : Supervise, coach, and evaluate IT staff assigned to regional campuses, ensuring professional development and high-quality service delivery.
COLLABORATE WITH INSTITUTIONAL LEADERSHIP : Collaborate with institutional leadership at remote sites to assess needs, resolve issues, and implement solutions that support academic, research, and clinical missions.
DEVELOP AND MAINTAIN POLICIES, STANDARDS, AND PROCEDURES : Develop and maintain policies, standards, and procedures to ensure consistency of IT services across all distributed campuses.
SERVE AS LIAISON BETWEEN REGIONAL CAMPUSES : Serve as liaison between regional campuses and enterprise IT leadership, ensuring strategic alignment and issue escalation.
OTHER DUTIES : Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university in a related field with at least five years of professional progressively responsible IT experience, to include supervisory or management experience. Valid state driver's license required.
Preferred Qualifications
Certifications such as ITIL, CompTIA, Microsoft, or related enterprise technology credentials, experience supporting IT operations in academic or healthcare environments, proven success in managing technology planning for new buildings or campus expansions. Experience supporting IT operations in academic or healthcare environments, proven success in managing technology planning for new buildings or campus expansions.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Knowledge of IT service delivery models in higher education and healthcare environments.
Knowledge of end-user computing, device management, and distributed site support practices.
SKILLS
Strong organizational and project management skills for integrating IT into new facilities.
Strong problem-solving skills and ability to make operational decisions independently.
Detail-oriented with the ability to multitask and prioritize.
Excellent interpersonal, verbal, and written communication skills.
ABILITIES
Ability to maintain confidentiality.
Ability to supervise and develop technical staff at remote locations.
Ability to collaborate with varied stakeholders, including faculty, clinical staff, and administrators.
Shift/Salary/Benefits
Shift: Days; Monday- Friday (work outside of regular business hours may be required)
Position is located in Savannah, GA
Pay Band: B15
Salary: $82,800/annually - $95,200/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled.
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Driver's License Statement
The Human Resources Division will request a driver's history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid driver's license.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365