Manager Technology Operations Jobs in Addison, TX

Lead Enterprise Information Technology Operations Architect

Company:

The Boeing Company

The Boeing Company's Information Digital Technology and Security (IDT&S) is currently seeking a Lead Enterprise Information Technology Operations Architect to join the Enterprise IT Operations (EITO) Strategy & Integration team in Seattle, WA; Everett, WA; Plano, TX, Berkeley, MO; or North Charleston, SC.

This selected candidate will lead the architecture and integration to support critical Enterprise IT Operations, including establishing the EITO Architecture Review Board, driving tool integration across the EITO ecosystem, supporting architecture efforts needed to transition to an integrated IT Service Management and IT Operations Management ecosystem. This candidate will need to be adapt at working with product teams and service consumers to develop an integrated strategy and technical roadmap and then translate that into clear, executive level communications.

Characteristics needed to be successful in this role:

• Strategic thinker with the ability to see and influence the bigger picture, define architecture direction, scope, tradeoffs, and outcomes

• Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive impactful business results

• Excellent communicator who can engage across all levels of leadership; able to translate technical information into clear executive communications

• Able to lead and influence others outside of the organization

Position Responsibilities:

• Designing the EITO architecture necessary to facilitate enterprise IT critical operations

• Stand up and lead the EITO Architecture Review Board

• Lead IT Service Management and IT Operations Management technology tool integration across the EITO ecosystem to ensure

• Lead architecture efforts needed to transition to a single unified Service Now instance

• Drive AI solutions across our technology and tools

• Spearhead Digital Product Release across IT Service Management

• Drive strategic architecture to enable enterprise Artificial Intelligence Operations (AIOps)

BasicQualifications (Required Skills/Experience):

• 10+ years of experience in at least one ServiceNow implementation program supporting Information Technology Service Manager & Information Technology Operations Management (ITSM & ITOM)

• 10+ years of experience with Information Technology architecture including IT Operations Management, IT Service Management, AIOps, Automation solutions

• 10+ years of experience with the ServiceNow platform

• 10+ years of experience working across organizations and interfacing with key stakeholders, including senior leaders

• 10+ years of experience communicating with technical experts and explaining difficult technical concepts to non-technical business users

• 1+ years of experience in designing, developing & optimizing AI/ML solutions, data science workflows, and analytics methodologies

• Willing to travel up to 10%

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher in computer science, engineering, information systems, data science, or related field

• Experience architecting AI solutions - can identify practical AI use cases, evaluate fit-for-purpose solutions, and govern responsible adoption across tools and processes

• Excellent communication skills and experience communicating with senior executive leadership

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $172,550 - $249,550

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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