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Manager Technology Operations Jobs in Rhode Island

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Senior Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This ... Serve as the central coordination point for Technology Operations, Risk, Legal, Communications ...

Citizens

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

Description Senior Service Management Specialist - Enterprise Incident Manager Location & Work ... Serve as the central coordination point for Technology Operations, Risk, Legal, Communications ...

Citizens

Sr Project Manager

Johnston, RI

$122K - $156K/yr

The successful candidate will work closely with the business, technology, data and operations ... Cash Management and Liquidity, Global Wire Transfer, Automated Clearing House (ACH), Real Time ...

Citizens

Sr Project Manager

Johnston, RI · On-site

$122K - $156K/yr

The successful candidate will work closely with the business, technology, data and operations ... Cash Management and Liquidity, Global Wire Transfer, Automated Clearing House (ACH), Real Time ...

Citizens

Senior Incident Manager

Johnston, RI

$100K - $135K/yr

Description Senior Service Management Specialist - Enterprise Incident Manager Location & Work ... Serve as the central coordination point for Technology Operations, Risk, Legal, Communications ...

Citizens Bank

Senior Incident Manager

Johnston, RI · On-site

$100K - $135K/yr

Senior Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This ... Technology Operations, Risk, Legal, Communications, executive leadership, and other key ...

Vatn Systems

Growth Operations Manager

Bristol, RI · On-site

... technology environment. Responsibilities CRM and Pipeline Management * Own and administer the ... Develop, document, and continuously improve BD operational processes and standard operating ...

Harris

(Remote) Senior Manager, Operations

Carolina, RI · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Lead and develop the DevOps, Platform, and IT teams, including hiring, performance management, and ...

QXO

Operations Manager

Cranston, RI

$65K - $94K/yr

The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...

Harris

(Remote) Senior Manager, Operations

Carolina, RI · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Lead and develop the DevOps, Platform, and IT teams, including hiring, performance management, and ...

NinjaOne

Enterprise Solutions Engineer, Channel

NC · On-site +1

$107K - $133K/yr

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms. * Evolved from a technical background (e.g., TAM, support, systems engineer), with ...

New

NinjaOne

Enterprise Solutions Engineer

NC · On-site +1

$107K - $133K/yr

Brings deep domain knowledge in enterprise IT operations, RMM, endpoint management, and ITSM-adjacent platforms. * Understands how IT teams evaluate, implement, and scale solutions--along with ...

Teknor Apex

Chief Technology Officer

Pawtucket, RI · On-site

$150 - $200/hr

With operations across North America, Europe, and Asia, we bring together global talent and ... Manage technology and R&D budgets, resource allocation, project priorities, intellectual property ...

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Showing results 21-40

All JobsTechnology Operations JobsManager Technology Operations JobsManager Technology Operations Jobs in Rhode Island

Manager Technology Operations information

See Rhode Island salary details

$30.4K

$62.1K

$116K

How much do manager technology operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for manager technology operations in Rhode Island is $62,143.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,200.00 and $75,900.00 per year, depending on experience, location, and employer.

How much do manager technology operations make in the US?

The average salary for a Manager of Technology Operations in the US is approximately $120,000 to $150,000 per year, depending on experience, location, and industry. These roles often require strong leadership skills, technical expertise, and knowledge of IT infrastructure and systems management.

What are some common challenges a manager technology operations might face when overseeing a diverse technical team?

A Manager Technology Operations often encounters challenges such as balancing competing priorities between maintenance and innovation, ensuring clear communication across multidisciplinary teams, and managing unexpected outages or incidents. Coordinating between IT, development, and business units requires strong organizational skills and the ability to mediate differing perspectives. Additionally, managers must stay up-to-date with evolving technologies and compliance requirements, all while fostering a collaborative and resilient team culture.

What is the difference between Manager Technology Operations vs Network Operations Manager?

AspectManager Technology OperationsNetwork Operations Manager
Primary FocusOverseeing overall IT service delivery, infrastructure, and technology processesManaging network infrastructure, security, and network performance
CertificationsITIL, PMP, CompTIA, Cisco certificationsCisco CCNA, CCNP, CompTIA Network+
Work EnvironmentIT departments, cross-functional teams, enterprise environmentsNetwork operations centers, data centers, enterprise networks
Common UsageBroader IT management roles involving multiple technology domainsSpecialized network management roles focusing on network infrastructure

The Manager Technology Operations role covers a broad range of IT services and infrastructure management, while the Network Operations Manager specializes in network-specific functions. Both roles require similar certifications and work environments but differ in scope and focus.

What is a manager technology operations?

A Manager Technology Operations is responsible for overseeing the daily operations of an organization's IT infrastructure, systems, and support teams. They ensure technology services run smoothly, manage technical staff, and coordinate with other departments to align IT operations with business goals. Their duties often include monitoring system performance, implementing best practices, and managing budgets or vendor relationships. This role is key to maintaining reliable technology environments that support organizational productivity.

Is a manager technology operations a high paying job?

A Manager of Technology Operations typically earns a high salary compared to many other roles in the tech industry, with compensation often reflecting experience, certifications, and the size of the organization. These roles usually include responsibilities such as overseeing IT infrastructure, managing teams, and ensuring operational efficiency, which contribute to their higher pay scale.

What are the key skills and qualifications needed to thrive as a manager technology operations, and why are they important?

To thrive as a Manager Technology Operations, you need a strong background in IT infrastructure management, project coordination, and a relevant degree such as computer science or information technology. Familiarity with systems like ITIL frameworks, network monitoring tools, and certifications such as PMP or ITIL are typically valued. Leadership, problem-solving, and effective communication are crucial soft skills for successfully guiding teams and collaborating across departments. These capabilities ensure efficient operations, minimize downtime, and drive continuous improvement in technology environments.

What cities in Rhode Island are hiring for Manager Technology Operations jobs?

Cities in Rhode Island with the most Manager Technology Operations job openings:

Manager Technology Operations jobs near you
Infographic showing various Manager Technology Operations job openings in Rhode Island as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $62,143 per year, or $29.9 per hour.

Senior Incident Manager

Citizens

Johnston, RI

$100K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Senior Service Management Specialist - Enterprise Incident Manager

Location & Work Arrangement

This position follows a hybrid work schedule. Candidates must be able and willing to work onsite 4 days per week and remotely 1 day per week from one of the following hub locations:

Pittsburgh, PA
Johnston, RI
Westwood, MA
Boston, MA
Iselin, NJ

Remote work is not available for this position.

Work Schedule

Full time, 40 hours per week
Monday through Friday
Must be available to support first and second shift coverage between 7:00 AM and 8:00 PM as business needs require.

Position Summary

The Senior Service Management Specialist leads enterprise incident management activities to ensure timely restoration of critical services and minimize business disruption, financial exposure, and reputational risk. This role coordinates high priority incident response across technology, business, risk, legal, communications, and executive stakeholders while maintaining strong governance, clear communication, and adherence to enterprise service management practices.

Key Responsibilities

Lead end to end response for high impact P1 and P2 enterprise incidents, including intake, assessment, escalation, coordination, restoration, and post incident follow up.

Facilitate major incident bridge calls, establish clear ownership, and drive cross functional teams toward timely technical and business recovery.

Serve as the central coordination point for Technology Operations, Risk, Legal, Communications, executive leadership, and other key stakeholders.

Prepare and deliver timely incident communications, executive updates, status summaries, and escalation notices.

Ensure incidents are documented accurately in systems of record, including timelines, decisions, actions, impacts, and recovery milestones.

Enforce incident classification, prioritization, escalation, regulatory, audit, and governance requirements.

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention.

Use incident metrics, trends, and service management data to improve response effectiveness, resilience, automation, and operational maturity.

Support emergency change processes and promote ITIL aligned service management practices in an Agile, fast paced environment.

Required Qualifications

5 or more years of experience in IT Service Management, Incident Management, IT Support, or a related discipline.

Proven experience leading major incident response in a complex enterprise environment.

Experience coordinating technical, business, risk, and executive stakeholders during high pressure operational events.

Strong written and verbal communication skills, including executive level incident communications.

Hands on experience with ServiceNow or an equivalent ITSM platform.

Knowledge of ITIL based incident, problem, change, escalation, and service management practices.

Experience navigating large corporate environments, preferably in a highly regulated industry such as financial services.

Preferred Qualifications

ITIL v3, ITIL 4, or equivalent service management certification.

Experience managing regulatory, cyber, operational risk, or enterprise impacting incidents.

Experience improving incident response through automation, observability, reporting, and process optimization.

Education and Certifications

Bachelor's degree in Computer Science, Business Administration, Management, Information Technology, or a related field preferred.

Additional certifications in incident management, risk management, or service management preferred.

Pay Transparency
The salary range for this position is $100,000 to $135,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Benefits
Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.

https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.


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