Manager Systems Support Engineer Jobs in Springfield, VA

System Engineers for USPTO IT Support Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking System Engineers for a long-term contract with the US Patent and Trademark Office (USPTO). The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish

The agency is comprised of two major components - the patent organization and the trademark organization. The organizations are supported by business units comprised of engineers, scientists, attorneys, analysts and computer specialists and have a combined workforce that exceeds twelve thousand (12,000) Federal employees and approximately two hundred fifty (250) regional employees. Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work)

Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner. Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner. Personnel must possess administrative and project management skills.

The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs. Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS. System Engineer Assists with the analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support.

Senior System Engineer Performs techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support. Principal System Engineer Performs advanced techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, and Desktop Support. Performs in a supervisory capacity as needed.

Staff System Engineer Performs advanced techniques in analysis, installation, configuration, problem isolation and resolution in various information technology fields to include but not limited to Helpdesk, Server Administration, Network Management, Desktop Support, and complex/specialized software and tools. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.

Areas of IT Support for the USPTO: 1. Desktop Deployments and Moves 2. Desktop Field Support 3.

Warehouse Operations Support 4. Audio Visual Support 5. Technical Writing / Document Development 6.

Test & Evaluation Hardware Support 7. Security Operations & Enterprise Monitoring 8. Release Control Branch Support 9.

Network Operations & Maintenance 10. Network Cabling 11. Collaboration Services and Support 12.

Authorization & Assessment (A&A) 13. Remote Site End User Support 14. Electronic Business Center Support 15.

Future Requirements Job Application Instructions: To be considered for these positions please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.