Manager Stakeholder Engagement Jobs in Riverside, CA

Perks & Benefits:

• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
• Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
• Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.
• Recognition & Growth: Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year.

• Build strong relationships with leaders and stakeholders across the credit union.
• Consults with business units to understand strategic objectives, workforce challenges, and performance gaps.
• Conducts needs assessments to identify learning, performance, and development opportunities.
• Translates business needs into learning and talent development solutions.
• Acts as a trusted advisor on employee development, change management, and onboarding.

• Collaborate with L&D team members to design and implement comprehensive learning initiatives.
• Develops learning roadmaps that support departmental and organizational priorities.
• Partners with subject matter experts to ensure content accuracy and business relevance.
• Supports enterprise-wide initiatives including digital transformation, compliance, sales and service excellence, and employee engagement.
• Manages learning projects from assessment through implementation and evaluation.

• Facilitate alignment meetings with department leaders and key stakeholders.
• Promote awareness and adoption of learning programs and development resources.
• Gathers feedback to continuously improve learning offerings and employee experiences.
• Serve as an L&D ambassador and advocate throughout the organization.

• Applies performance consulting principles to identify root causes of business challenges.
• Recommends appropriate solutions, including training, coaching, process improvements, job aids, or change management strategies.
• Analyzes performance metrics and learning outcomes to measure effectiveness and business impact.
• Presents findings, recommendations, and progress updates to leadership.

• Facilitates instructor-led, virtual, and blended learning programs for employees, leaders, and cross-functional teams.
• Delivers engaging learning experiences that promote participation, discussion, practice, and knowledge retention in alignment with industry standards and best practices.
• Adapts facilitation techniques to meet the needs of diverse learner groups and varying levels of experience.
• Facilitates professional development, service excellence, sales effectiveness, compliance, and operational training programs.
• Creates a positive learning environment that encourages collaboration, inclusion, and continuous learning.
• Assesses learner understanding through discussions, activities, demonstrations, and knowledge checks.
• Continuously evaluates and improves facilitation effectiveness through participant feedback, observation, and performance outcomes.
• Serves as a subject matter resource for assigned learning programs and maintain expertise in facilitation best practices.
• Utilizes learning technologies, virtual platforms, and classroom tools to enhance learner engagement and accessibility.
• Supports change management initiatives by preparing employees to adopt new systems, processes, and organizational strategies.

• Designs and develops learning solutions using a variety of modalities, including instructor-led training, virtual learning, e-learning, blended learning, microlearning, job aids, videos, infographics, and process support documents and tools.
• Applies adult learning principles, instructional design methodologies, and learning best practices to create engaging and impactful learning experiences.
• Collaborate with subject matter experts to gather content, validate learning objectives, and ensure content accuracy and regulatory compliance.
• Develops measurable learning objectives, assessments, and evaluation strategies to ensure learning effectiveness and knowledge transfer.
• Creates learning materials and resources that support employee onboarding, technical training, compliance requirements, leadership development, sales and service excellence, and professional growth.
• Manages learning projects from concept through implementation, ensuring timelines, quality standards, and stakeholder expectations are met.
• Partners with Learning Engagement Business Partners and business leaders to align learning solutions with organizational priorities and performance goals.
• Maintains and updates learning content to ensure relevance, accuracy, and alignment with changing business needs, regulations, and processes.
• Leverages learning technologies and digital tools to enhance engagement, accessibility, and learner experience.

• Supports organizational change initiatives through communication, training, and engagement strategies.
• Assists leaders and employees in adopting new processes, technologies, and business practices.
• Promotes a culture of continuous learning and professional development.

• Consistently practices the Service Philosophy of “Put People First” exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences.
• Cross sells and promotes credit union products and services as opportunities arise.
• Exhibits the Leaders at All Levels concept of Leading yourself, Leading Up, Leading across Teams, and Leading the Team.
• Utilizes personal Strengths to contribute to the Team and the credit union’s success, and exercise awareness of, and utilizes the strengths of others.
• Possesses knowledge of and complies with Bank Secrecy Act (BSA).
• Effectively conveys information. Communicates with immediate supervisor and the team keeping others advised of progress and/or situations.
• Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization.
• Supports and contributes to the credit union’s strategic plan, mission, vision, and values.
• Maintains good housekeeping, safety and security measures.
• Displays professional appearance.
• Utilizes stress in a productive manner and works well under pressure.
• Cooperates with supervisor and with other credit union associates. Projects good will and a positive credit union image.
• Complies with all Orange County’s Federal Credit Union policies, service standards, safety standards, procedural guidelines, and regulatory compliance, and completes all assigned training.
• Has regular and predictable attendance which is essential.
• Cares for equipment and follows proper guidelines for use.

• Bachelor’s degree in training and development, Organizational Development, Business Administration, or related field preferred.
• 5+ years of experience in Learning & Development, Organizational Development, or Talent Development experience in a corporate environment.
• Financial services, banking, or credit union experience strongly preferred.
• Proven business partner, consultant, or relationship manager experience preferred.

• Proven ability managing multiple projects and stakeholders simultaneously.
• Proven ability to thrive in a fast-paced and ever-changing environment.
• Strong performance consulting and needs assessment skills.
• Knowledge of credit union rules, regulations, and policies.
• Knowledge of adult learning principles and instructional design methodologies.
• Ability to align learning initiatives with business strategy.
• Strong relationship-building and stakeholder management skills.
• Excellent presentation, facilitation, and communication abilities.
• Effective communication skills both verbally and in writing and excellent telephone manner.
• Experience interpreting business metrics and learning analytics.
• Ability to accurately perform mathematical calculations.
• Ability to create and maintain accurate reliable records.
• Knowledge of change management principles.
• Proficiency with learning technologies, learning management systems, and Microsoft 365 applications.
• Ability to influence without direct authority.
• Strong project management and organizational skills.
• Requires good memory, knowledge retention skills and ability to multi-task, prioritize projects and duties effectively.
• Ability to interface with others in a positive and professional manner.
• Goal-oriented with a desire to work in a fast-paced and results-driven environment.
• Demonstrates ability to work independently and be self-directed when necessary as well as the ability to work and accomplish goals in a team environment.