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PSFCU

Help Desk Technician

Fairfield, NJ · On-site

$20 - $27.03/hr

Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by ... Order new equipment and manage service calls for maintenance and repair. * Maintain asset ...

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Help Desk Technician

Help Desk Technician

Polish & Slavic Federal Credit Union

Fairfield, NJ

$20 - $27.03/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off. 

Core Responsibilities: 

  • Act as a 1st level support for the IS&T Help Desk.
  • Provides basic technical support for all systems users.
  • Administers user id’s, passwords, privileges for various systems.
  • Order new equipment and manage service calls for maintenance and repair.
  • Maintain asset management system and all hardware/software inventories on Help Desk system.
  • Maintains inventory related to all telecommunications, ie: lines (voice & Data), equipment, invoices, accounts, etc.
  • Manages department problem logs for tracking and reporting.
  • Tracks all requests and provides report summaries to department manager.
  • Provides departmental administrative support, including typing reports and correspondence, organizing and maintaining files, taking telephone calls and messages. and answering questions within his or her knowledge.
  • Frequent telephone contact requires the exercise of a high degree of tact and cooperation.
  • Any other duties or responsibilities, as required or assigned.

Requirements:

  • High school education or equivalent. 
  • Business or college courses preferred
  • Must have advanced PC experience: MS/Office products preferred. Technical background desirable

Pay: $20.00 - $27.03 per hour

AN EQUAL OPPORTUNITY EMPLOYER

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