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Hilton Sandestin Beach

Sushi Cook

Miramar Beach, FL · On-site

$12.50 - $16.75/hr

Why Hilton Sandestin Beach? At Hilton Sandestin Beach, we believe that exceptional service begins ... While this is intended to be an accurate reflection of the current job, management reserves the ...

Hilton Sandestin Beach

Sushi Cook

Miramar Beach, FL · On-site

$12.50 - $16.75/hr

Why Hilton Sandestin Beach? At Hilton Sandestin Beach, we believe that exceptional service begins ... While this is intended to be an accurate reflection of the current job, management reserves the ...

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Front Desk Agent at Sandestin Golf & Beach Resort

Front Desk Agent at Sandestin Golf & Beach Resort

Sandestin Golf and Beach Resort

Miramar Beach, FL • On-site

$12.75 - $16.25/hr

Other

Posted 18 days ago

Job description

Front Desk Agent at Sandestin Golf & Beach Resort

Join the front lines of one of the Gulf Coast's most dynamic resort experiences at Sandestin Golf & Beach Resort. As a Front Desk Agent, no two days are the same—you'll meet guests from around the world, be at the center of the resort's energy, and play a key role in shaping unforgettable vacations. If you thrive in a fast-paced, high-volume environment and enjoy staying busy, this role keeps you engaged, challenged, and constantly learning. Plus, you'll gain valuable hospitality experience at a large-scale resort with opportunities to grow your career while working alongside a team that values service, teamwork, and creating exceptional guest moments.

The Front Desk Agent at Sandestin Golf & Beach Resort is the first point of contact for guests and plays a critical role in delivering an exceptional arrival and departure experience. This position operates in a fast-paced, high-volume environment, managing a large number of daily check-ins and check-outs while maintaining a warm, professional, and efficient demeanor. The ideal candidate thrives under pressure, excels at multitasking, and is passionate about hospitality.

Key Responsibilities
  • Greet guests upon arrival with a welcoming and professional attitude, creating a positive first impression
  • Efficiently manage high-volume check-ins and check-outs, ensuring accuracy and speed
  • Verify reservations, assign rooms, and issue room keys in accordance with resort standards
  • Handle guest inquiries, requests, and concerns promptly and professionally
  • Process payments, post charges, and maintain accurate guest accounts
  • Coordinate with housekeeping, maintenance, and other departments to ensure room readiness and guest satisfaction
  • Maintain knowledge of resort amenities, dining options, activities, and local attractions to assist guests
  • Resolve guest issues with a service-first mindset, escalating when appropriate
  • Adhere to all cash handling, safety, and security procedures
  • Maintain a clean, organized, and professional front desk area at all times
Qualifications
  • Previous front desk, hospitality, or customer service experience preferred
  • Experience in a high-volume resort or hotel environment strongly preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and remain composed in a fast-paced setting
  • Proficiency with property management systems (PMS) and basic computer skills
  • Flexible schedule, including evenings, weekends, and holidays
Physical Requirements
  • Ability to stand for extended periods (up to 8+ hours per shift)
  • Frequent walking, reaching, bending, and lifting up to 25 lbs
  • Ability to work continuously in a busy lobby environment with high guest traffic
  • Strong manual dexterity for handling keys, credit card machines, and computer systems
  • Ability to hear and communicate clearly in a high-noise, fast-paced setting
Work Environment
  • Fast-paced, high-volume resort setting with frequent guest interaction
  • Requires the ability to handle multiple tasks simultaneously while maintaining attention to detail
  • High guest expectations requiring professionalism, responsiveness, and problem-solving skills

At Sandestin Golf & Beach Resort, you'll be part of a dynamic hospitality team delivering memorable experiences in one of the premier resort destinations on the Gulf Coast. This role offers the opportunity to grow within a large, diverse resort operation while developing valuable guest service and operational skills.

EOE M/D/F/V

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