Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...
Quick apply
Support Engineer
Reston, VA · On-site
Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...
Sr. Salesforce Developer
Linthicum Heights, MD · On-site
$125K - $153K/yr
... supports programming, database development and application integration efforts. Desired Skills ... A minimum of three (3) years of experience in migrating CRM applications from Oracle or other CRM ...
Sr. Salesforce Developer
Linthicum Heights, MD · On-site
$125K - $153K/yr
... supports programming, database development and application integration efforts. Desired Skills ... A minimum of three (3) years of experience in migrating CRM applications from Oracle or other CRM ...
Customer Support Engineer
$75K - $90K/yr
... assignment to engineering Support in house development of small features, bug fixes and ... manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project ...
Quick apply
Customer Support Engineer
$75K - $90K/yr
... assignment to engineering Support in house development of small features, bug fixes and ... manage customer profile (contacts, SW versions, HW inventory etc.) in SalesForce for project ...
Sr. SalesForce Developer - New York, NY
Washington, DC · On-site
$61/hr
You will work closely with cross-functional teams to enhance CRM capabilities and support business ... Salesforce DevOps * Salesforce Platform Nice To Have * Azure deployment of CI/CD process * GitHub
Sr. SalesForce Developer - New York, NY
Washington, DC · On-site
$61/hr
You will work closely with cross-functional teams to enhance CRM capabilities and support business ... Salesforce DevOps * Salesforce Platform Nice To Have * Azure deployment of CI/CD process * GitHub
Core Network Support Engineer
Ashburn, VA · On-site +1
... CRM tools such as Salesforce, Jira, or similar platforms Familiarity with virtualization and cloud technologies, including: • NFV • OpenStack • KVM • VMware • AWS ...
Core Network Support Engineer
Ashburn, VA · On-site +1
... CRM tools such as Salesforce, Jira, or similar platforms Familiarity with virtualization and cloud technologies, including: • NFV • OpenStack • KVM • VMware • AWS ...
Salesforce Developer (Public Trust)
Reston, VA · On-site
$57.75 - $76.50/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Salesforce Developer (Public Trust)
Reston, VA · On-site
$57.75 - $76.50/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Salesforce Developer (Public Trust)
Reston, VA · On-site
$57.75 - $76.50/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Salesforce Developer (Public Trust)
Reston, VA · On-site
$57.75 - $76.50/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Partner cross-functionally with Sales, Engineering, and Product to resolve escalations, manage ... Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you ...
Partner cross-functionally with Sales, Engineering, and Product to resolve escalations, manage ... Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you ...
Sr. Salesforce Architect
Reston, VA · Remote
$70.75 - $87.50/hr
... manage Salesforce Data Cloud for data ingestion, unification, harmonization, and analytics ... technical leadership, conduct code reviews, and mentor Salesforce developers ...
Quick apply
Sr. Salesforce Architect
Reston, VA · Remote
$70.75 - $87.50/hr
... manage Salesforce Data Cloud for data ingestion, unification, harmonization, and analytics ... technical leadership, conduct code reviews, and mentor Salesforce developers ...
Salesforce Project Manager
Washington, DC · On-site
$111K - $131K/yr
Medical
Retirement
PTO
Salesforce Project Manager, Washington DC We are seeking a Salesforce Project Manager to support the expansion and growth of the Salesforce Platform and integration with existing and future ...
Salesforce Project Manager
Washington, DC · On-site
$111K - $131K/yr
Medical
Retirement
PTO
Salesforce Project Manager, Washington DC We are seeking a Salesforce Project Manager to support the expansion and growth of the Salesforce Platform and integration with existing and future ...
Salesforce Developer (Public Trust)
Washington, DC · Remote
$62.75 - $83.25/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Salesforce Developer (Public Trust)
Washington, DC · Remote
$62.75 - $83.25/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Salesforce Developer (Public Trust)
Reston, VA · Remote
$57.75 - $76.50/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Salesforce Developer (Public Trust)
Reston, VA · Remote
$57.75 - $76.50/hr
Implement and customize Salesforce capabilities to support business processes, case management ... Support DevOps processes, including source control, package creation, deployment coordination ...
Technical Support Engineer
Tysons, VA · On-site +1
... Case management * Handle cases remotely. * High CSAT mindset with strong engagement skills ... Salesforce Languages & Other Requirements • Native English Spoken and Written • Spanish and ...
Technical Support Engineer
Tysons, VA · On-site +1
... Case management * Handle cases remotely. * High CSAT mindset with strong engagement skills ... Salesforce Languages & Other Requirements • Native English Spoken and Written • Spanish and ...
Remote CRM Application Support Engineer
Washington, DC · Remote
$55/hr
Company Description Non-Profit Remote CRM Application Support Engineer Remote - 1st week at client ... Constant Contact, MailChimp, Microsoft Dynamics, Salesforce, etc. Additional Information Veredus, A ...
Remote CRM Application Support Engineer
Washington, DC · Remote
$55/hr
Company Description Non-Profit Remote CRM Application Support Engineer Remote - 1st week at client ... Constant Contact, MailChimp, Microsoft Dynamics, Salesforce, etc. Additional Information Veredus, A ...
Product Support Engineer
Reston, VA · On-site
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Product Support Engineer
Reston, VA · On-site
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Product Support Engineer
Washington, DC · On-site
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Product Support Engineer
Washington, DC · On-site
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Product Support Engineer
Reston, VA · On-site
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Product Support Engineer
Reston, VA · On-site
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Product Support Engineer
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Product Support Engineer
Medical
Dental
Vision
Life
PTO
Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and engineering by triaging ...
Manager Salesforce Support Engineer information
See Washington, DC salary details
$43K - $54.5K
6% of jobs
$54.5K - $65.9K
18% of jobs
$66.6K is the 25th percentile. Wages below this are outliers.
$65.9K - $77.3K
14% of jobs
The median wage is $82.8K / yr.
$77.3K - $88.8K
25% of jobs
$88.8K - $100.2K
12% of jobs
$100.9K is the 75th percentile. Wages above this are outliers.
$100.2K - $111.6K
4% of jobs
$111.6K - $123K
3% of jobs
$123K - $134.5K
2% of jobs
$134.5K - $145.9K
5% of jobs
$145.9K - $157.3K
5% of jobs
$157.3K - $168.8K
5% of jobs
$43K
$95.5K
$168.8K
How much do manager salesforce support engineer jobs pay per year?
As of Aug 19, 2026, the average yearly pay for manager salesforce support engineer in Washington, DC is $95,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,300.00 and $118,400.00 per year, depending on experience, location, and employer.
What is the difference between Manager Salesforce Support Engineer vs Salesforce Support Engineer?
| Aspect | Manager Salesforce Support Engineer | Salesforce Support Engineer |
|---|---|---|
| Certifications | Salesforce Certified Administrator, Advanced Support certifications | Salesforce Certified Administrator, Support certifications |
| Work Environment | Leads support teams, manages escalations, strategic planning | Provides technical support, resolves user issues, maintains Salesforce instances |
| Responsibilities | Team management, process improvement, client communication | Issue troubleshooting, user training, system maintenance |
The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.
What are the most commonly searched types of Salesforce Support Engineer jobs in Washington, DC?
The most popular types of Salesforce Support Engineer jobs in Washington, DC are:
What are popular job titles related to Manager Salesforce Support Engineer jobs in Washington, DC?
For Manager Salesforce Support Engineer jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Manager Salesforce Support Engineer jobs in Washington, DC look for?
The top searched job categories for Manager Salesforce Support Engineer jobs in Washington, DC are:
Full-time
Re-posted 17 days ago
Job description
Support Engineer
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We're looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we'd love to hear from you.
What we are looking for...
We're seeking a proactive and motivated Support Engineer with strong technical and communication skills. You'll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.
You'll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers' needs.
Location...
This role is based in our Reston, Virginia head office. Some occasional travel to customer sites may be required.
Key responsibilities of the role...
Technical Support & Incident Management
Customer Service & Communication
Continuous Improvement & Documentation
Customer Consultancy & Service Reviews
About you...
Desirable:
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We're looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we'd love to hear from you.
What we are looking for...
We're seeking a proactive and motivated Support Engineer with strong technical and communication skills. You'll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.
You'll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers' needs.
Location...
This role is based in our Reston, Virginia head office. Some occasional travel to customer sites may be required.
Key responsibilities of the role...
Technical Support & Incident Management
- Diagnose, troubleshoot, and resolve technical issues across our platform
- Follow established troubleshooting, testing, and quality assurance processes
- Take full ownership of incidents from report to resolution
- Log, manage, and update support tickets in line with SLAs
- Liaise with internal teams and external suppliers to resolve faults
- Escalate complex issues where appropriate, while retaining ownership
- Identify trends and recurring technical issues and report them to management
Customer Service & Communication
- Act as the first point of contact for customer enquiries
- Respond promptly and professionally via phone, email, and portals
- Provide clear, concise, and jargon-free communication
- Keep customers informed of progress and expected resolution times
- Build strong, trusted relationships with customers
- Maintain a calm and professional approach at all times
Continuous Improvement & Documentation
- Maintain accurate, clear, and accessible system records
- Ensure documentation is up to date and easy to understand
- Proactively suggest and support process improvements
- Continuously develop knowledge of our platform and customer solutions
- Support software upgrades and release packages
- Contribute to internal tooling and automation where appropriate
Customer Consultancy & Service Reviews
- Support customer service reviews when required
- Provide technical consultancy for key services
- Act as an escalation point for customers, partners, and suppliers when needed
About you...
- Bachelor's degree in a STEM or Computer Science-related subject, or equivalent experience
- Strong technical problem-solving skills
- Excellent written and verbal communication skills
- Ability to remain professional under pressure
- Strong attention to detail
- Ability to manage multiple tasks without compromising service levels
- Proactive and self-motivated approach
- Commitment to delivering high standards of customer satisfaction
- Willingness and flexibility to work on a shift rota, including occasional out-of-hours support
Desirable:
- Experience in a customer-facing technical role
- Second- or third-line support experience
- Network troubleshooting experience
- Knowledge of Linux, Microsoft, or networking technologies
- Experience with software development languages
- Additional language skills (e.g. French, German, Spanish, Japanese)
About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.