Manager Salesforce Support Engineer Jobs in Ruther Glen, VA

Job#: 3047378
Job Description:
Senior Production Support Engineer
Location: Richmond, Virginia (Onsite)
Employment Type: Contract
Contract Duration: 09 Months
Role Overview
This position is for an operational and engineering support role focusing on messaging middleware. The Senior Production Support Engineer will serve as a key liaison between Production and Development teams. The role involves diagnosing issues in large, multi-datacenter, multi-tiered application environments and providing subject matter expertise on a range of technologies.
Key Responsibilities

• Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups, Expand, and Xypro utilities.
• Define, automate, and maintain support processes for data validation, entitlements integration, and upgrades.
• Optimize existing solutions and contribute to the design of resilient messaging architectures for low latency and high throughput.
• Develop software solutions to address manual work or inefficient processes.
• Translate business requirements into technical definitions, reference models, and blueprints for deployment.
• Coordinate with application and infrastructure teams during releases and manage implementation tasks.
• Assist with tracking vendor support tickets and work with a team to resolve urgent production issues.
• Participate in on-call support for the production environment.

Required Qualifications
Education: A degree in computer science or an equivalent field is required.
Experience:

• A minimum of 4 years of programming experience in Perl, Python, Bash, or a C derivative such as C++ or Java.
• 2 to 4 years of experience working in a UNIX/Linux production environment with numerous hosts.
• 2 to 4 years of experience with data structures and databases, including SQL and NoSQL.
• Experience with troubleshooting production applications and participating in an on-call support rotation.

Technical Skills:

• Strong knowledge of protocols such as TCP/IP, SSL/TLS, SSH, and SFTP.
• Proficiency with Linux and Windows operating systems.
• Experience with automation using Ansible.
• Familiarity with Git, Bitbucket, Jira, and Wiki.
• Basic knowledge of Middleware (AMPS, MQ, Kafka) and platform operating systems (Windows, Unix).

Preferred Qualifications

• Experience with HSM support, specifically Utimaco and Futurex.
• Knowledge of general information security concepts.
• Programming experience interfacing with web and backend system interfaces.
• Experience supporting multiple authentication methods, such as Kerberos or SiteMinder.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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