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Manager Salesforce Support Engineer Jobs in Providence, RI

Aegis Solutions

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Support Engineer L2

Walpole, MA · On-site

$50K - $70K/yr

Help Desk & Ticket Management: Act as the first point of contact, logging and tracking hardware ... Experience using Salesforce for logging and tracking support requests. Customer Service: Excellent ...

Aroha Technologies

SFDC Vlocity Developer

Providence, RI · On-site

$56 - $74.25/hr

Collaborate with project managers and stakeholders to define project scope, goals, and deliverables ... Support deployments, integrations, and production issue resolution. Required Skills * Strong hands ...

New

Sonsoft Inc

Salesforce Achitect

Cranston, RI

$54.25 - $72/hr

Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts ... Experience and desire to work in a management consulting environment that requires regular travel

PPL Corporation

Senior Salesforce Developer

Providence, RI · Hybrid

$126K - $155K/yr

... support the design, development, and optimization of Salesforce solutions. The ideal candidate will work on creating new and enhancing existing key account management, marketing, and distributed ...

Booz Allen Hamilton

Salesforce Solution Architect

Newport, RI · On-site

$63.25 - $83.50/hr

Experience with DevOps practices, including building and managing CI/CD pipelines, automating ... To support engagement and effective communication, employees working virtually are generally ...

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All JobsSalesforce Support Engineer JobsManager Salesforce Support Engineer JobsManager Salesforce Support Engineer Jobs in Providence, RI

Manager Salesforce Support Engineer information

See Providence, RI salary details

$38.4K

$85.2K

$150.5K

How much do manager salesforce support engineer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for manager salesforce support engineer in Providence, RI is $85,156.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $105,600.00 per year, depending on experience, location, and employer.

What is the difference between Manager Salesforce Support Engineer vs Salesforce Support Engineer?

AspectManager Salesforce Support EngineerSalesforce Support Engineer
CertificationsSalesforce Certified Administrator, Advanced Support certificationsSalesforce Certified Administrator, Support certifications
Work EnvironmentLeads support teams, manages escalations, strategic planningProvides technical support, resolves user issues, maintains Salesforce instances
ResponsibilitiesTeam management, process improvement, client communicationIssue troubleshooting, user training, system maintenance

The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.

What are the most commonly searched types of Salesforce Support Engineer jobs in Providence, RI? The most popular types of Salesforce Support Engineer jobs in Providence, RI are:
What are popular job titles related to Manager Salesforce Support Engineer jobs in Providence, RI? For Manager Salesforce Support Engineer jobs in Providence, RI, the most frequently searched job titles are:
What job categories do people searching Manager Salesforce Support Engineer jobs in Providence, RI look for? The top searched job categories for Manager Salesforce Support Engineer jobs in Providence, RI are:
Manager Salesforce Support Engineer jobs near you
Infographic showing various Manager Salesforce Support Engineer job openings in Providence, RI as of June 2026, with employment types broken down into 28% Full Time, 69% Part Time, and 3% Temporary. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $85,156 per year, or $40.9 per hour.

Support Engineer L2

Aegis Solutions

Walpole, MA • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

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Job description

Aegis Solutions are seeking a detail-oriented, hands-on Hardware Support Engineer to join our Third-Party Maintenance (TPM) team. In this role, you will be the primary technical point of contact for clients, delivering expert support for a wide variety of hardware across multiple vendor brands. You will be responsible for diagnosing, repairing, and maintaining server, storage, and networking hardware, acting as a cost-effective alternative to OEM support. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to work independently to resolve hardware failures within strict service-level agreements (SLAs).

Key Responsibilities

  • Hardware Support & Repairs: Perform remote diagnostics, troubleshooting, server, storage, and networking hardware (e.g., DELL, EMC, NetApp, HPE, Etc.).
  • Co-Ordinate Field Service Technicians: Book, and assist Field Service Technicians on Field repairs, walking them through the replacement of parts, gathering logs and capturing any information that might be required to resolve the case.
  • Help Desk & Ticket Management: Act as the first point of contact, logging and tracking hardware support requests via our Salesforce ticketing system, ensuring timely resolutions and adherence to SLAs.
  • Field Support (If Applicable): Travel to client sites to install, configure, and troubleshoot hardware, including "rack-and-stack" operations in data centers.
  • Parts Management: Manage on-site spare parts inventory and coordinate with logistics teams for the quick shipment of components to minimize client downtime.
  • Documentation: Maintain accurate records of all hardware repairs, service actions, and inventory changes.
  • Customer Communication: Provide clear, professional updates to customers, explaining technical issues and resolutions effectively.
  • Support Hours: This is a Hybrid role with a minimum of 3 days per week in the office. Aegis has a "Follow the Sun" Support model which requires 3 shifts and a transfer of responsibilities between shifts.

Qualifications and Skills

  • Experience: 2 - 4 years of experience in hardware support, Third Party Maintenance roles.
  • Hardware Support Experience on Servers and Storage: 2 - 4 Years
  • Technical Proficiency: Hands-on experience troubleshooting and repairing server, storage, and networking hardware (CPUs, motherboards, hard drives, RAM, routers, switches, Drive Replacements, PSU Replacements).
  • Certifications: OEM-specific certifications preferred but not required.
  • Ticketing Systems: Experience using Salesforce for logging and tracking support requests.

Customer Service: Excellent interpersonal skills with the ability to work independently and under pressure to meet strict SLAs.