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Manager Retail Customer Service Representative Jobs in California

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Manager Retail Customer Service Representative information

What does a manager retail customer service representative do in retail?

A manager retail customer service representative oversees daily store operations, ensures excellent customer service, and resolves customer issues. They also supervise staff, handle training, and maintain sales goals, often using point-of-sale systems and customer management tools.

What cities in California are hiring for Manager Retail Customer Service Representative jobs?

Cities in California with the most Manager Retail Customer Service Representative job openings:

Manager Retail Customer Service Representative jobs near you
Infographic showing various Manager Retail Customer Service Representative job openings in California as of June 2026, with employment types broken down into 90% Full Time, 8% Part Time, 1% Temporary, and 1% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution.

Retail Customer Service Representative

PostNet - CA187

Bakersfield, CA • On-site

$15.75 - $20.75/hr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:

Free uniforms

Paid time off

Training & development

Employee discounts

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

The Ideal Retail Customer Service Representative Candidate Will Have:

Previous customer service or sales experience in a retail environment

Exceptional customer service skills

Ability to translate customer requirements into final products or services

Assist in handling customer complaints and problems in a professional manner

Multitasking – must have the ability to simultaneously process multiple tasks

Effective verbal and written communication skills

Strong attention to detail

A high school diploma or equivalent required

Valid driver’s license required

Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software

Ability to work flexible hours

Notary Public a plus!

Retail Customer Service Representative - Daily Tasks:

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner

Assists customers with their product and service need in person, through email, and by phone

Processes customer sales through the point-of-sale system

Up-sells, cross-sells, and actively participates in marketing and promotional initiatives

Opens and closes the center, cash register, and other center systems

Assists management in maintaining and stocking inventory

Maintains the center consistent with established standards

Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff

Sorts and deposits mail in private mailboxes

Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:

Must be able to stand behind a sales counter for extended periods of time

Must be able to lift at least 50 pounds

Must be able to communicate clearly with customers by email, by phone, and in-person

May be required to operate a motor vehicle

Must perform all duties in a safe and efficient manner

Apply today!

*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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