ZipRecruiter

Log In

2

Manager Remote Retail Customer Service Jobs in Springfield, MA

VOLT

Remote Recruiter

Stafford Springs, CT · On-site +1

$60K - $65K/yr

Volt is immediately hiring an Remote Recruiter - East Coast We are seeking a proactive ... workforce management experience * Strong customer service and relationship building skills.

Camesi Agency

Remote Sales Manager

Hartford, CT · Remote

$80K - $120K/yr

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... What We Offer * 100% remote work with a flexible schedule. * Commission income and performance ...

HMG Careers

Remote Sales Manager

Hartford, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Springfield, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

previous pagenext page

Showing results 21-40

All JobsRetail Customer Service JobsManager Remote Retail Customer Service JobsManager Remote Retail Customer Service Jobs in Springfield, MA

Manager Remote Retail Customer Service information

See Springfield, MA salary details

$24.4K

$57.8K

$100.6K

How much do manager remote retail customer service jobs pay per year?

As of Sep 14, 2026, the average yearly pay for manager remote retail customer service in Springfield, MA is $57,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $69,800.00 per year, depending on experience, location, and employer.

What is a manager remote retail customer service?

A Manager Remote Retail Customer Service is a professional responsible for overseeing customer service teams that work remotely for retail businesses. Their main duties include managing remote staff, ensuring customer satisfaction, handling escalated issues, monitoring performance metrics, and implementing service policies. They use digital communication tools to lead their teams and coordinate with other departments. This role is essential for retailers with online operations, as it ensures customers receive quality support regardless of location.

What are the key skills and qualifications needed to thrive as a manager remote retail customer service?

To thrive as a Manager Remote Retail Customer Service, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms, remote team collaboration tools, and workforce management software is typically required. Excellent communication, adaptability, and emotional intelligence help build trust and motivate remote teams. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a virtual retail environment.

What are some common challenges faced by a manager remote retail customer service, and how can they be addressed?

One common challenge for a Manager of Remote Retail Customer Service is ensuring effective team communication and maintaining high morale among remote staff. Overcoming feelings of isolation and keeping everyone aligned with company goals requires regular video meetings, transparent performance metrics, and opportunities for team bonding. Additionally, managing customer expectations and fluctuating demand can require agile scheduling and ongoing training for staff. By leveraging collaborative tools and fostering an inclusive culture, managers can help their teams stay engaged and deliver excellent customer experiences.

What is the difference between Manager Remote Retail Customer Service vs Customer Service Representative?

AspectManager Remote Retail Customer ServiceCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote, overseeing teams and processesRemote or in-office, handling customer inquiries
ResponsibilitiesSupervising staff, managing customer service operations, reportingResponding to customer questions, resolving issues

The main difference is that the Manager Remote Retail Customer Service oversees teams and operations, while the Customer Service Representative directly interacts with customers. The manager role involves leadership, planning, and reporting, whereas the representative focuses on customer support and issue resolution.

What cities near Springfield, MA are hiring for Manager Remote Retail Customer Service jobs?

Cities near Springfield, MA with the most Manager Remote Retail Customer Service job openings:

    Manager Remote Retail Customer Service jobs near you
    Infographic showing various Manager Remote Retail Customer Service job openings in Springfield, MA as of September 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 7% In-person, and 93% Remote job distribution, with an average salary of $57,795 per year, or $27.8 per hour.

    Customer Service Coordinator - Travel Support

    Holyoke, MA • On-site, Remote

    Enchanted Horizons Travel
    See more jobs at Enchanted Horizons Travelexternal

    $17.75 - $23.25/hr

    Full-time, Part-time

    Posted 20 days ago

    Job description

    Job Summary
    We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication throughout the planning process.

    This is a great opportunity for someone who enjoys helping people and wants to be part of a service-focused travel team.

    Key Responsibilities

    • Communicate with clients regarding travel inquiries and requests

    • Provide guidance on travel options, timelines, and next steps

    • Support reservation coordination and follow-up communication

    • Ensure accuracy of client information and travel details

    • Deliver high-quality service with professionalism and care

    • Follow company processes and service standards

    Qualifications

    • Excellent written and verbal communication skills

    • Strong organization and time-management abilities

    • Self-motivated and comfortable working remotely

    • Detail-oriented and customer-focused mindset

    • Customer service, administrative, or hospitality experience preferred

    • Interest in travel is beneficial

    What We Offer

    • Comprehensive training and ongoing mentorship

    • Flexible remote work options

    • Part-time or full-time opportunities

    • Career growth within the travel industry

    • Positive, team-oriented culture

    Apply