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Manager Remote Retail Customer Service Jobs in Appleton, WI

HMG Careers

Sales Manager Remote

Sherwood, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Green Bay, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Appleton, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Priority1

Territory Manager- Remote

Green Bay, WI · On-site +1

... business product/service sales in Green Bay, WI. We are looking for enthusiastic, polished ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

HMG Careers

Remote Sales Manager

Appleton, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Sherwood, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Sales Manager

Green Bay, WI · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsRetail Customer Service JobsManager Remote Retail Customer Service JobsManager Remote Retail Customer Service Jobs in Appleton, WI

Manager Remote Retail Customer Service information

See Appleton, WI salary details

$23.9K

$56.6K

$98.5K

How much do manager remote retail customer service jobs pay per year?

As of Sep 13, 2026, the average yearly pay for manager remote retail customer service in Appleton, WI is $56,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What is a manager remote retail customer service?

A Manager Remote Retail Customer Service is a professional responsible for overseeing customer service teams that work remotely for retail businesses. Their main duties include managing remote staff, ensuring customer satisfaction, handling escalated issues, monitoring performance metrics, and implementing service policies. They use digital communication tools to lead their teams and coordinate with other departments. This role is essential for retailers with online operations, as it ensures customers receive quality support regardless of location.

What are the key skills and qualifications needed to thrive as a manager remote retail customer service?

To thrive as a Manager Remote Retail Customer Service, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms, remote team collaboration tools, and workforce management software is typically required. Excellent communication, adaptability, and emotional intelligence help build trust and motivate remote teams. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a virtual retail environment.

What are some common challenges faced by a manager remote retail customer service, and how can they be addressed?

One common challenge for a Manager of Remote Retail Customer Service is ensuring effective team communication and maintaining high morale among remote staff. Overcoming feelings of isolation and keeping everyone aligned with company goals requires regular video meetings, transparent performance metrics, and opportunities for team bonding. Additionally, managing customer expectations and fluctuating demand can require agile scheduling and ongoing training for staff. By leveraging collaborative tools and fostering an inclusive culture, managers can help their teams stay engaged and deliver excellent customer experiences.

What is the difference between Manager Remote Retail Customer Service vs Customer Service Representative?

AspectManager Remote Retail Customer ServiceCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote, overseeing teams and processesRemote or in-office, handling customer inquiries
ResponsibilitiesSupervising staff, managing customer service operations, reportingResponding to customer questions, resolving issues

The main difference is that the Manager Remote Retail Customer Service oversees teams and operations, while the Customer Service Representative directly interacts with customers. The manager role involves leadership, planning, and reporting, whereas the representative focuses on customer support and issue resolution.

What are the most commonly searched types of Remote Retail Customer Service jobs in Appleton, WI?

The most popular types of Remote Retail Customer Service jobs in Appleton, WI are:

What cities near Appleton, WI are hiring for Manager Remote Retail Customer Service jobs?

Cities near Appleton, WI with the most Manager Remote Retail Customer Service job openings:

Manager Remote Retail Customer Service jobs near you

Regional Account Manager (Remote)

Green Bay, WI • On-site, Remote

Winona Foods
Food Services and Drinking Places • 201 - 500 employees
Learn more about Winona Foodsexternal

Full-time

Re-posted 7 days ago

Job description

Locally owned and operated since 1995, Winona Foods is proud to be a growing industry leader in innovative cheese manufacturing, converting, and distribution. We support a wide range of partners - from major dairy manufacturers to industrial, foodservice, and retail customers across the country.
As we invest in the future of our sales organization and continue to strengthen customer relationships across key channels, we are seeking a Regional Account Manager to help support long-term growth, expand market opportunities, and deepen partnerships with customers, distributors, and brokers.
This remote opportunity combines strategic account management, business development, distributor management, and channel expansion, offering the chance to make a meaningful impact on the future growth of our organization.
Winona Foods. Imagine the Possibilities.Position Summary
Under the direction of the Vice President of Sales, the Regional Account Manager is responsible for driving profitable growth through the development and management of strategic customer relationships across foodservice and retail channels. This role serves as a key contributor to the company's sales strategy, with primary responsibility for growing and supporting foodservice customers and distributor relationships while helping expand Winona Foods' presence within retail markets.
The Regional Accounts Manager will develop and maintain strong business relationships with both new and existing customers while building strategic growth plans tailored to target markets. A significant portion of the role is dedicated to understanding and addressing the needs of foodservice providers and retail growth opportunities, ensuring that the company's offerings are competitive and that targets for margin and growth are met.
This position offers the opportunity to work closely with established customer relationships while helping develop new business opportunities across both foodservice and retail channels.Essential Duties and Responsibilities
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as the company may deem necessary from time to time.
  • Develop and implement sales strategies to achieve company goals and expand market share within the food distributor network and retail accounts.
  • Cultivate and maintain strong relationships with key accounts, including Sysco, US Foods, and retail customers.
  • Collaborate with various internal stakeholders on RFPs, samples, and pricing processes, ensuring customer needs are understood and proposals are competitive while meeting volume and margin targets.
  • Identify, develop, and pursue new business opportunities within foodservice and retail channels to support company growth objectives.
  • Develop and train distributor and broker organizations to ensure market penetration.
  • Stay alert to emerging opportunities to address the evolving needs of food distributors, foodservice customers, and retail customers, ensuring Winona Foods remains a preferred partner.
  • Negotiate and manage sales contracts for specified customer base to deliver products and services according to plan.
  • Represent Winona Foods at trade shows and industry events, creating, tracking, and following up on new business leads.
  • Prepare sales volume budgets, targets, and forecasts.
  • Utilize ERP systems (E21) and analytical tools such as Microsoft Power BI to analyze sales data, track performance metrics, and support strategic decision-making.
  • Manage sales expenses within assigned budget.
  • Provide regular sales forecasts and performance reports to the Vice President of Sales.
  • Perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and Experience
  • Bachelor's degree in Sales, Marketing, Business, or a related field plus 5-7 years of experience in sales and marketing of food products.
  • Previous dairy and/or cheese industry experience preferred.
  • Understanding of dairy and futures markets and their implications in marketing decisions.
  • Proven track record of rapidly and consistently generating sales revenue.
  • Experience managing regional and/or national foodservice, retail, or independent accounts and broker networks.
Knowledge, Skills and Abilities
  • Strong background in sales, particularly within the cheese or dairy industry experience preferred.
  • Strong understanding of food distributor networks and their operations.
  • Existing relationships within foodservice and/or retail channels preferred.
  • Experience working with food distributors and/or retail accounts, developing sales strategies, responding to RFPs, and managing ongoing account performance.
  • Experience partnering with cross-functional teams to support merchandising, product development, samples, pricing, and customer service initiatives.
  • Proficiency with ERP systems and Microsoft Office applications, including Power BI.
  • Excellent negotiation, communication, presentation, and interpersonal skills.
  • Ability to travel independently throughout the assigned territory, including overnight travel as needed.
  • Approximately 35-45% travel is required for customer visits, trade shows, and periodic visits to Winona Foods production facilities.
  • Must possess and maintain a valid driver's license and be able to meet company driving and insurance requirements.
Work Authorization Requirement: Applicants must be legally authorized to work in the United States at the time of application.Why Join Winona Foods?
  • Remote sales opportunity with national reach.
  • Ability to influence both established foodservice business and emerging retail growth initiatives.
  • Opportunity to build upon established customer relationships while identifying and developing new business opportunities.
  • Collaborative environment where relationships, initiative, and results matter.
  • Join an organization investing in the future of its sales team and customer partnerships.

Conditions of Employment:
Candidates subject to a pre-employment background check.
Equal Opportunity Employer Statement:
Winona Foods is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Qualified applicants will receive consideration for employment without regard to these protected characteristics. All employment decisions are made based on qualifications, merit, and business needs, ensuring a fair and equitable hiring process.

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