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Manager Remote Retail Customer Service Jobs in Massachusetts

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

HMG Careers

Sales Manager Remote

Malden, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Revere, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

New Bedford, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lynn, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Cambridge, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Quincy, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Somerville, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Melrose, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Boston, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Lawrence, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Chelsea, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Medford, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Brockton, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Springfield, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Manager Remote

Salem, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsRetail Customer Service JobsManager Remote Retail Customer Service JobsManager Remote Retail Customer Service Jobs in Massachusetts

Manager Remote Retail Customer Service information

What is a manager remote retail customer service?

A Manager Remote Retail Customer Service is a professional responsible for overseeing customer service teams that work remotely for retail businesses. Their main duties include managing remote staff, ensuring customer satisfaction, handling escalated issues, monitoring performance metrics, and implementing service policies. They use digital communication tools to lead their teams and coordinate with other departments. This role is essential for retailers with online operations, as it ensures customers receive quality support regardless of location.

What are the key skills and qualifications needed to thrive as a manager remote retail customer service?

To thrive as a Manager Remote Retail Customer Service, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms, remote team collaboration tools, and workforce management software is typically required. Excellent communication, adaptability, and emotional intelligence help build trust and motivate remote teams. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a virtual retail environment.

What are some common challenges faced by a manager remote retail customer service, and how can they be addressed?

One common challenge for a Manager of Remote Retail Customer Service is ensuring effective team communication and maintaining high morale among remote staff. Overcoming feelings of isolation and keeping everyone aligned with company goals requires regular video meetings, transparent performance metrics, and opportunities for team bonding. Additionally, managing customer expectations and fluctuating demand can require agile scheduling and ongoing training for staff. By leveraging collaborative tools and fostering an inclusive culture, managers can help their teams stay engaged and deliver excellent customer experiences.

What is the difference between Manager Remote Retail Customer Service vs Customer Service Representative?

AspectManager Remote Retail Customer ServiceCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote, overseeing teams and processesRemote or in-office, handling customer inquiries
ResponsibilitiesSupervising staff, managing customer service operations, reportingResponding to customer questions, resolving issues

The main difference is that the Manager Remote Retail Customer Service oversees teams and operations, while the Customer Service Representative directly interacts with customers. The manager role involves leadership, planning, and reporting, whereas the representative focuses on customer support and issue resolution.

What cities in Massachusetts are hiring for Manager Remote Retail Customer Service jobs?

Cities in Massachusetts with the most Manager Remote Retail Customer Service job openings:

Manager Remote Retail Customer Service jobs near you

Digital Marketing Account Manager (REMOTE)

Wakefield, MA • On-site, Remote

C-4 Analytics
Marketing • 201 - 500 employees
Learn more about C-4 Analyticsexternal

$60K - $75K/yr

Full-time

PTO

Re-posted 28 days ago

Job description

Digital Marketing Account Manager: REMOTE - C-4 Analytics
C-4 Analytics is a fast-growing, private, full-service digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. C-4 Analytics is committed to developing innovative solutions for every dealer in every market, and to providing the highest levels of accountability and customer service. We are currently hiring for a Digital Marketing Account Manager: REMOTE as we look to expand our team and support our growing roster of local and national clients.
If you are unable to complete this application due to a disability, contact this employer to ask for accommodation or an alternative application process.
Who We're Looking For: Digital Marketing Account Manager: REMOTE
We're looking for a high-impact, client-facing Account Manager to serve as the dedicated advocate and primary point of contact for a portfolio of C-4 Analytics' key clients. This isn't a passive coordination role; it's a proactive, holistic management position where you take full ownership of translating complex business objectives into winning digital marketing programs. You'll be expected to master our core services and articulate their value with authority, acting as the strategic bridge between client goals and technical execution.
You'll operate at the center of the action, driving comprehensive strategies and managing high-stakes campaign tasks across every internal department-from Paid Search and Creative to Content, Local, and Social Media. This role requires a "do-the-work" mentality to ensure every moving part is synchronized and every campaign is delivered with precision. If you're a natural relationship-builder who thrives on connecting the dots between client vision and digital performance, you'll do well here.
A day in the life of a Digital Marketing Account Manager: REMOTE
  • Portfolio & Relationship Management: Serve as the primary advocate and day-to-day contact for a portfolio of 12+ "rooftops," proactively managing client satisfaction and performance to ensure maximum retention.
  • Strategic Execution & Optimization: Own the full campaign lifecycle-from initial strategy and pitch to setup and execution-across Paid Search, Social, and Web, while conducting regular platform checks to ensure optimal performance.
  • Data Analysis & Reporting: Utilize Google Analytics and Google Ads to analyze traffic, pitch optimizations, and deliver comprehensive monthly reports that translate complex data into compelling narratives.
  • Cross-Functional & Third-Party Coordination: Lead internal teams (Creative, Content, Paid Search) and external vendors to ensure timely implementation of strategies and rigorous task tracking within JIRA.
  • Communication & Presentation: Lead weekly client update meetings and maintain professional, timely communication to keep stakeholders informed on progress and campaign health.
  • Compliance & Quality Control: Ensure all marketing assets meet brand standards, maintain regulatory compliance, and receive formal client approval prior to launch.
  • Operational Agility: Handle additional duties as assigned and travel as necessary to support client needs and business objectives.

What you'll need to succeed:
Must-Haves
  • 3 plus years of Digital Marketing, Account Management or direct Client-Facing experience
  • Bachelor's Degree in Business, Marketing, Communications, a related degree or equivalent relevant industry experience
  • All different levels of technical digital acumen are welcome (and encouraged!) to apply
  • Strong presentation skills -ability to demonstrate value to clients and serve as a trusted digital advisor
  • Excellent written and verbal communication skills - ability to write professional emails to clients and third parties
  • Demonstrated time management and project management skills
  • A positive attitude that resonates throughout your team and the company
  • Demonstrated familiarity with Google products (Gmail, Docs, Slides, Drive) and Microsoft Office Suite (Excel, Word, PowerPoint) products

Nice-To-Haves
  • 2-plus years' experience building multi-faceted digital marketing campaigns, including SEO, SEM, PPC, Social and email marketing services
  • Google Analytics & Ads Certifications
  • Experience using a project management tool, preferably JIRA
  • Experience working with or in the automotive industry

Compensation:
Compensation: We offer a competitive compensation commensurate with experience and qualifications. The salary range for this position is $60,000.00 - $75,000.00.The final salary will be determined based on factors such as skills, knowledge, and demonstrated expertise.
Please note that the stated salary range is flexible and negotiable based on individual qualifications and fit for the role. We encourage candidates to discuss their salary expectations during the interview process.
Working at C-4 Analytics
We provide our employees with a range of benefits, including career development programs, unlimited paid time off, and additional perks. All are welcome to visit our careers and culture page for more details.
What our Employees Say:
Want to know what makes working at C-4 Analytics so rewarding? Take it from the true experts: our current teammates. Recent surveys about our workplace and culture suggest that our staff loves:
  • The People: It's not just a cliché; we have the best, hungriest and smartest team in the business.
  • The Culture: Teamwork. Camaraderie. Perseverance. We hire for these traits, and it shows.
  • The Growth: We place a real emphasis on training, development and career planning.
  • The Trust: Our managers empower their people and teams to thrive in their own ways.
  • The Challenge: We work in a competitive industry and a dynamic field. You'll never be bored!

More About C-4 Analytics
C-4 Analytics takes the guesswork out of advertising. We don't over-promise: we over-deliver. We provide real value to our clients because we really value them as partners. We love Google and Facebook, but also love Instagram and Bing. We innovate, educate and instigate. We are forward-thinking, but we learn from the past. We are results-driven and our strategies drive results. We love the practical applications of psychology to marketing, but we aren't above a good practical joke. We are team players, but we love to crush our competitors. We create an environment of respect and we respect the environment. We are the brains and the good looks. We are very humble. We are nerds, but cool, likable nerds. We are never gonna give you up. Never gonna let you down. We are all work and all play. We calculated that only 15.8% of visitors who started this paragraph would actually read this far down. We are C-4 Analytics.

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