Mclean, VA · On-site +1
$16.50 - $22.25/hr
Remote Additional Informations: This job is for new sourcing. Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone ...
Mclean, VA · On-site +1
$16.50 - $22.25/hr
Remote Additional Informations: This job is for new sourcing. Job Summary The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone ...
Sterling, VA · On-site +1
$17 - $22/hr
Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that ... This role involves managing a high volume of inbound and outbound communications, accurately ...
Sterling, VA · On-site +1
$17 - $22/hr
Customer Service Representative (CSR) Company Overview At Akina Pharmacy, the shared purpose that ... This role involves managing a high volume of inbound and outbound communications, accurately ...
Alexandria, VA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...
Quick apply
Alexandria, VA · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...
Washington, DC · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...
Quick apply
Washington, DC · Remote
$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...
Alexandria, VA · On-site +1
$43/hr
We are looking for Licensed Customer Service Representatives (CSR) to join our team. Our office is located in Mt Laurel, NJ and this role can be done in-office, hybrid or fully remote from anywhere ...
Alexandria, VA · On-site +1
$43/hr
We are looking for Licensed Customer Service Representatives (CSR) to join our team. Our office is located in Mt Laurel, NJ and this role can be done in-office, hybrid or fully remote from anywhere ...
Springfield, VA · Remote
$16.25 - $21.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Springfield, VA · Remote
$16.25 - $21.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Bowie, MD · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Bowie, MD · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Waldorf, MD · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Waldorf, MD · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Falls Church, VA · Remote
$16.50 - $22.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Falls Church, VA · Remote
$16.50 - $22.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Gaithersburg, MD · Remote
$16.75 - $22.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Gaithersburg, MD · Remote
$16.75 - $22.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Centreville, VA · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Centreville, VA · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Glen Burnie, MD · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Glen Burnie, MD · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Herndon, VA · Remote
$16 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Herndon, VA · Remote
$16 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Washington, DC · Remote
$21.75 - $30/hr
Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Accurately document caller interactions, inquiries, and resolutions in the CRM or case management ...
Washington, DC · Remote
$21.75 - $30/hr
Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Accurately document caller interactions, inquiries, and resolutions in the CRM or case management ...
Laurel, MD · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Laurel, MD · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Baltimore, MD · Remote
$15.50 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Baltimore, MD · Remote
$15.50 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Rockville, MD · Remote
$15.75 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Rockville, MD · Remote
$15.75 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Fairfax, VA · Remote
$15.75 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Fairfax, VA · Remote
$15.75 - $21.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Alexandria, VA · Remote
$16.50 - $22.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Alexandria, VA · Remote
$16.50 - $22.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Upper Marlboro, MD · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
Upper Marlboro, MD · Remote
$15.25 - $20.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...
$25.3K - $32.5K
5% of jobs
$32.5K - $39.7K
14% of jobs
$42.5K is the 25th percentile. Wages below this are outliers.
$39.7K - $46.9K
16% of jobs
The median wage is $53.4K / yr.
$46.9K - $54.1K
17% of jobs
$54.1K - $61.3K
12% of jobs
$61.3K - $68.5K
9% of jobs
$70.1K is the 75th percentile. Wages above this are outliers.
$68.5K - $75.7K
11% of jobs
$75.7K - $82.8K
6% of jobs
$82.8K - $90K
5% of jobs
$90K - $97.2K
2% of jobs
$97.2K - $104.4K
3% of jobs
$25.3K
$60K
$104.4K
| Aspect | Manager Remote Customer Service Rep | Customer Service Supervisor |
|---|---|---|
| Credentials | Experience in customer service, sometimes leadership skills | Experience in customer service, often leadership or supervisory training |
| Work Environment | Remote, independent, team management | On-site or remote, overseeing customer service teams |
| Employer & Industry Usage | Common in call centers, e-commerce, tech companies | Retail, telecom, service industries |
| Search & Comparison Intent | Understanding leadership roles in remote customer service | Comparing supervisory roles in customer service teams |
The Manager Remote Customer Service Rep typically oversees remote customer service teams, focusing on leadership and strategic management. The Customer Service Supervisor usually manages on-site or remote teams, handling daily operations and team performance. Both roles require customer service experience, but the manager position emphasizes higher-level oversight and remote work skills, while the supervisor role concentrates on team supervision and operational tasks.
$16.50 - $22.25/hr
Other
Posted 18 days ago
Position Status Label: Non- Exempt
Labor Category: Customer Support
Remote/Onsite: Remote
Additional Informations:
This job is for new sourcing.
Job Summary
The Customer Service Representative is responsible for supporting the Medicare Appeal process by answering incoming telephone calls, resolving customer questions, complaints and requests adhering to internal policies and procedures and utilizing working knowledge of the organization's services to meet productivity and quality standards.
Develops and maintains working knowledge of internal policies, procedures, and services (both departmental and operational) Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry of electronic faxes
Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times
Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard operating procedures
Interacts with hospitals, physicians, beneficiaries, or other program recipients Investigates and resolves or reports customer problems. Identifies and escalates difficult situations to the appropriate party
Meets or exceeds standards for call volume and service level per department guidelines Initiates files by collecting and entering demographic, provider, and procedure information into the system
Serves as liaison between the Review Supervisors and external providers Maintains logs and documents disposition of incoming and outgoing calls
Required Qualifications:
High School diploma or equivalent
2+ year's customer service/telephone experience in a similar call center environment and/or industry.
Must have ability to effectively communicate with team members and external customers
Must have ability to research and resolve issues related to Medicaid program and service eligibility
Preferred Qualifications:
Previous experience in the medical office or other medical setting preferred
General knowledge of eligibility verification (Medicaid eligibility and program requirements for specific program of focus preferred)
Knowledge of CPT and HCPCS codes preferred
PC proficiency to include Microsoft Office Suite
Experience with Microsoft programs
This job is open to candidates who live in Mountain or Pacific Time Zone.
