Builds, customizes, integrates, and maintains the Configuration Management Database (CMDB) with ... Job duties include the following: (Fully Remote) * Directly supervises all Remedy Database Analysts ...
Builds, customizes, integrates, and maintains the Configuration Management Database (CMDB) with ... Job duties include the following: (Fully Remote) * Directly supervises all Remedy Database Analysts ...
Position summary: (Fully Remote) Directly supervises and coordinates activities of the employees on ... Builds, customizes, integrates, and maintains the Configuration Management Database (CMDB) with ...
Position summary: (Fully Remote) Directly supervises and coordinates activities of the employees on ... Builds, customizes, integrates, and maintains the Configuration Management Database (CMDB) with ...
Remote. Required ... Experience with Project management (5+ years); Experience creating dashboards and reports using ...
Remote. Required ... Experience with Project management (5+ years); Experience creating dashboards and reports using ...
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Sales Manager (Remote)
Kissimmee, FL · Remote
United States - Sales Manager (Remote) Interested in generating sales for Aquatis? Looking to learn and develop your sales experience? We think we could help! Aquatis LLC is searching for brand new ...
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United States - Sales Manager (Remote) Interested in generating sales for Aquatis? Looking to learn and develop your sales experience? We think we could help! Aquatis LLC is searching for brand new ...
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Kissimmee, FL · On-site +1
United States - Sales Manager (Remote) Interested in generating sales for Aquatis? Looking to learn and develop your sales experience? We think we could help! Aquatis LLC is searching for brand new ...
Remote. Required: • Experience with Project management (5+ years); • Experience creating dashboards and reports using Power BI or similar business intelligence/reporting tools; • Experience ...
Quick apply
Remote. Required: • Experience with Project management (5+ years); • Experience creating dashboards and reports using Power BI or similar business intelligence/reporting tools; • Experience ...
Product Manager - Nlyte
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$96K - $192K/yr
This position is 100% remote, but candidates must be based within the Eastern or Central time zones ... Experience with Configuration Management Databases (CMDB) tools like e.g., ServiceNow CMDB or ...
Product Manager - Nlyte
FL · On-site +1
$96K - $192K/yr
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Quick apply
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Quick apply
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Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...
Quick apply
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...
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Quick apply
Sales Manager Remote
Miami, FL · Remote
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Miami, FL · Remote
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Quick apply
Sales Manager Remote
Miami, FL · Remote
$69K/yr
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Sales Manager Remote
Miami, FL · Remote
$69K/yr
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Quick apply
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Quick apply
Sales Manager Remote
Fort Myers, FL · Remote
$69K/yr
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$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...
Quick apply
$69K/yr
Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...
Manager Remote Configuration Management information
What is the difference between Manager Remote Configuration Management vs Network Administrator?
| Aspect | Manager Remote Configuration Management | Network Administrator |
|---|---|---|
| Primary Focus | Overseeing remote configuration policies and deployment | Managing and maintaining network infrastructure |
| Certifications | ITIL, Cisco, or vendor-specific certifications | CompTIA Network+, Cisco CCNA |
| Work Environment | Remote teams, cloud-based systems | On-site or hybrid network environments |
| Responsibilities | Configuration management, policy enforcement, remote system updates | Network setup, troubleshooting, security |
The main difference is that the Manager Remote Configuration Management focuses on overseeing remote configuration processes and policies, often in cloud or remote environments, while the Network Administrator handles the day-to-day management and troubleshooting of network infrastructure. Both roles require technical certifications and work in IT, but their core responsibilities and work settings differ.
Remedy Application Manager-Fully Remote
CTI Resource Management Services, Inc.Jacksonville, FL • On-site, Remote
Full-time
Posted 9 days ago
Job description
Remedy Application Manager-Fully Remote
Education
High School
Location
CTI Headquarters - 0001 - Jacksonville, FL 32207 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
5/24/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary: (Fully Remote)
Directly supervises and coordinates activities of the employees on the Remedy Team. Builds, customizes, integrates, and maintains the Configuration Management Database (CMDB) with capabilities established using Remedy. Listens and interprets requirements received from operation management teams and effectively implements solutions, tests, and implements these requirements.
Job duties include the following: (Fully Remote)
- Directly supervises all Remedy Database Analysts assigned to the team.
- Responsible for leadership, management, performance management and professional development of direct reports.
- Completes, maintains and processes pertinent paperwork and records, to include workload data.
- Responsible for successful relationship management with federal customers responding to current and future needs appropriately.
- Ensures teamwork instructions are up to date as well as operation work instructions supporting the Remedy applications.
- Responds to team escalated issues
- Maintains harmony among workers and resolves grievances.
- Ensures compliance with company policies and government regulations affecting procedures and entitlements.
- Understands and administers current BMC Remedy ITSM application, Change Management, Incident Management, Asset Management, Problem Management, Service Level Management and Remedy Analytics
- Implements and maintains all Configuration Management Databases (CMDB), Service Management and Remedy Knowledge Management.
- Experience with SQL databases, My SQL, Relational databases, and query procedures.
- Remedy liaison between CNIC Support Center and Remedy developers.
- Oversees the development of Remedy data standards and procedures.
- Builds Remedy templates, decision trees, and designs workflows in Remedy.
- Creates and maintains user permissions and roles.
- Works with Remedy customers educating on foundational data structures, validates foundation data, and communicates with Remedy developers for data loads.
- Creates/maintains reports using Remedy Analytics and Remedy ITSM reporting tool.
- Reviews Remedy reports for accuracy before distribution.
- Quarterly review of all Remedy reports to ensure accuracy.
- Addresses Remedy issues, errors, and complaints from users.
- Reports Remedy network issues to development team and communicates outages to customers.
- Trains operational teams and customers on Remedy functionality.
- Interprets requirements received from operation management teams.
- Understand workflows of all operational areas using Remedy.
- Understands and updates company work instructions in SharePoint.
- Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution.
- Maintains up-to-date knowledge of Remedy methods, trends, and techniques.
- Understands Information Technology Infrastructure Library (ITIL) concepts and policies for managing information technology infrastructure and the relational model in regard to databases.
- Assigns duties and examines work for exactness, neatness, and conformance to policies, and procedures.
- Ensures Remedy Database Analyst are fully trained to provide backup support.
- Provides after hours emergency support via company provided cellular device or a personal device with a company-paid stipend.
- This position may require occasional travel.
- Attendance and punctuality are essential to the successful performance of this position.
- Other duties as assigned.
Skills:
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Troubleshooting - Determining causes of operating errors and deciding what to do about it.
- Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to work independently or under general direction.
- Self motivated to research, investigate, and test approaches to improve operational efficiency and expand knowledge.
- Willingness to share knowledge and support team learning.
Attributes:
- Near Vision - The ability to see details at close range (within a few feet of the observer).
- Written Comprehension - The ability to read and understand information and ideas presented in writing.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Marsh, Wendy (CNIC Administrative Director - Operations - Direct (01.00.22))
Job Requirements
Education and Experience:
- Technical Training or AA/AS or High School+ 8 years related experience.
- At least three years of specialized experience using commercial or proprietary business operations systems. Strong leadership skills required. Experience managing data for relational database solutions, Remedy ITSM, working at an administrative level within a Configuration Management Database (CMDB). Job requires experience in Structured Query Language (SQL).
- ITIL v3 or ITIL v4 certification required but can be obtained within first 6 months of employment.
- Security+ required for this position.
Security Clearance: A favorable T3 background investigation required. No access to classified material granted. Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.
About CTI Resource Management Services
Sourced by ZipRecruiter
Industry
Public administration
Company size
51 - 200 Employees
Headquarters location
Jacksonville, FL, US
Year founded
2003