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Manager Remote Banking Operations Jobs in Massachusetts

Dane Street, LLC

Group Health Operations Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

100% REMOTE JOB SUMMARY Oversee and ensure the overall profitability of the regional operations ... Present management with regular reporting on any topic requested by the management team. Dane ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

Envelio

IT Operations & Security Manager

Boston, MA · On-site +1

$110K - $135K/yr

Hybrid - Boston, MA preferred, or Remote (Eastern Time Zone). ✈️ Travel: Travel to Boston ... Kara Witherill, Business Operations Manager What you'll do Information Security * Lead and evolve ...

LiveData

Engineering Manager - DevOps

Boston, MA · On-site +1

$57.25 - $78.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

LiveData Explained Engineering Manager - Dev Ops LiveData Remote, United States (Eastern Time ... This role leads the DevOps function at LiveData, managing a small team of two engineers while ...

Accelerate Change

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Development Operations (Full Time, Remote) Organization: Accelerate Change Reports to ... Grants Manager | Development & Communications Manager Location: Full-time, 100% remote position in ...

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Manager Remote Banking Operations information

What is the difference between Manager Remote Banking Operations vs Customer Service Manager?

AspectManager Remote Banking OperationsCustomer Service Manager
CredentialsBanking certifications, management experienceCustomer service certifications, leadership skills
Work EnvironmentRemote banking teams, financial institutionsCall centers, retail banking branches
Industry UsageFinancial services, banking sectorBanking, retail, and service industries
Search IntentManaging remote banking operations, financial workflowsCustomer satisfaction, team leadership

The Manager Remote Banking Operations primarily oversees remote banking functions, ensuring smooth financial transactions and compliance within banking institutions. In contrast, a Customer Service Manager focuses on managing customer interactions and satisfaction, often within retail banking or service environments. While both roles require leadership and industry knowledge, the Manager Remote Banking Operations emphasizes operational efficiency in remote settings, whereas the Customer Service Manager concentrates on customer experience and support.

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The most popular types of Remote Banking Operations jobs in Massachusetts are:

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For Manager Remote Banking Operations jobs in Massachusetts, the most frequently searched job titles are:

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The top searched job categories for Manager Remote Banking Operations jobs in Massachusetts are:

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Manager Remote Banking Operations jobs near you

Group Health Operations Manager

Dane Street, LLC

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

100% REMOTE
JOB SUMMARY
Oversee and ensure the overall profitability of the regional operations center. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team.
Dane Street's success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
MAJOR DUTIES & RESPONSIBILITIES
Driving Revenue Growth
  • The Operations Manager drives revenue growth by delivering excellent Customer service.
    • This includes meeting scheduling best practices and turnaround time requirements.
    • Ensuring the timely delivery of high quality reports.
  • Managing client inquiries in a timely manner.

Optimizing Physician cost
  • Ensuring that client invoices adhere to the agreed upon fee schedule.
  • Overseeing the proper selection of physicians.
  • Specifically ensuring that the team selects the most appropriate physician based on the claimant's location, the required specialty, and the most appropriately priced physician based on the client's fee schedule.
  • Building relationships with key physicians to ensure panel retention.

Manage Staff Performance and capacity
  • Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
  • Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
  • Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees as needed and in accordance with company policy.
  • Responsible for the overall production, performance, and quality of the assigned region.
    • Plans and organizes daily activities related to production and operations.
    • Measures productivity by analyzing performance data, financial data, and activity reports.
    • Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.
    • Determines labor needs to meet production goals.

Requirements
EDUCATION/CREDENTIALS:
  • An Associate's Degree or Bachelor's Degree is preferred.
  • RN / LPN License is required.

JOB RELEVANT EXPERIENCE:
  • Business experience in a healthcare and/or insurance setting is preferred.
  • Business experience in a Worker's Compensation and/or Auto insurance setting is preferred.
  • Utilization Review experience is required.

JOB RELATED SKILLS/COMPETENCIES:
  • Present exceptional communication skills with a clear understanding of company business lines.
  • The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

WORK FROM HOME TECHNICAL REQUIREMENTS:
  • Supply and support their own internet services.
  • Maintaining an uninterrupted internet connection is a requirement of all work from home position.

Beginning compensation will depend on several factors including the candidate's experience, education, and specific skills. In addition to the base salary, we offer a comprehensive benefits package including health insurance, retirement plans, and performance bonuses.
Our Commitment:
We are committed to providing fair and competitive compensation that reflects each employee's contributions and performance. We value diversity and strive to create an inclusive environment for all employees.
Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers' Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

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