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Banking Operations Jobs in Massachusetts (NOW HIRING)

Rockland Trust

E Banking Specialist I

Plymouth, MA · On-site

We are looking to hire an E Banking Specialist I to support the daily operations and ongoing success of Rockland Trust's electronic banking services. This position focuses on ensuring the integrity ...

Rockland Trust

E Banking Specialist I

Kingston, MA · On-site

We are looking to hire an E Banking Specialist I to support the daily operations and ongoing success of Rockland Trust's electronic banking services. This position focuses on ensuring the integrity ...

Rockland Trust

E Banking Specialist I

Rockland, MA · On-site

We are looking to hire an E Banking Specialist I to support the daily operations and ongoing success of Rockland Trust's electronic banking services. This position focuses on ensuring the integrity ...

Rockland Trust

E Banking Specialist I

Plymouth, MA · On-site

We are looking to hire an E Banking Specialist I to support the daily operations and ongoing success of Rockland Trust's electronic banking services. This position focuses on ensuring the integrity ...

Rockland Trust

E Banking Specialist I

Plymouth, MA · On-site

We are looking to hire an E Banking Specialist I to support the daily operations and ongoing success of Rockland Trust's electronic banking services. This position focuses on ensuring the integrity ...

Baycoast Bank

ITM Personal Banker

Swansea, MA · On-site

$37K - $45K/yr

This role combines customer service, relationship development, and banking operations to support customers with transactions, account servicing, and financial solutions. Working under the direction ...

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All JobsBanking Operations JobsBanking Operations Jobs in Massachusetts

Banking Operations information

See Massachusetts salary details

$10

$26

$53

How much do banking operations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for banking operations in Massachusetts is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $30.19 per hour, depending on experience, location, and employer.

What is banking operations?

Banking operations refer to the daily activities, processes, and systems that banks use to manage accounts, process transactions, ensure compliance, and provide customer services. These operations include handling deposits and withdrawals, loan processing, clearing checks, maintaining records, and ensuring regulatory requirements are met. Efficient banking operations are crucial for ensuring smooth financial transactions, minimizing risks, and maintaining customer trust. Professionals in this field work behind the scenes to support the bank’s core functions and deliver seamless banking experiences.

What are some common challenges faced in a banking operations role, and how are they typically addressed?

Professionals in Banking Operations often encounter challenges such as managing high transaction volumes, adhering to strict regulatory requirements, and ensuring timely settlement of payments. These challenges are typically addressed by implementing robust process controls, utilizing specialized banking software, and participating in ongoing compliance training. Collaboration with compliance, IT, and front-office teams is also essential to streamline workflows and quickly resolve any discrepancies or issues that arise.

What are the key skills and qualifications needed to thrive in banking operations, and why are they important?

To thrive in Banking Operations, you need strong analytical abilities, attention to detail, and a solid understanding of financial regulations, often supported by a degree in finance, business, or a related field. Familiarity with core banking systems, transaction processing software, and regulatory compliance platforms is typically required. Excellent organizational skills, teamwork, and effective communication help professionals manage high-volume transactions and resolve issues efficiently. These competencies ensure the accuracy, security, and efficiency of daily banking activities, which are critical for maintaining trust and compliance in the financial sector.

What is the difference between Banking Operations vs Bank Teller?

AspectBanking OperationsBank Teller
Primary RoleManage back-office functions, processing transactions, compliance, and account maintenanceAssist customers at the branch, handle deposits, withdrawals, and basic account inquiries
Required SkillsAttention to detail, knowledge of banking procedures, compliance standardsCustomer service, communication skills, basic banking knowledge
Work EnvironmentBack-office, administrative setting within banksBranch front-line, customer-facing environment
CertificationsOften requires banking or finance certifications, but not alwaysTypically requires basic banking or customer service training

Banking Operations and Bank Tellers both work within the banking industry but serve different functions. Banking Operations focuses on back-end processes, compliance, and transaction processing, while Bank Tellers interact directly with customers. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Is banking operations a good career path?

Banking operations is a stable career that involves managing daily banking transactions, compliance, and customer service. It requires attention to detail, knowledge of banking systems, and often a relevant certification or degree. The role offers opportunities for advancement within financial institutions and a steady work environment.

What are the most commonly searched types of Banking Operations jobs in Massachusetts?

The most popular types of Banking Operations jobs in Massachusetts are:

What are popular job titles related to Banking Operations jobs in Massachusetts?

For Banking Operations jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Banking Operations jobs in Massachusetts look for?

The top searched job categories for Banking Operations jobs in Massachusetts are:

What cities in Massachusetts are hiring for Banking Operations jobs?

Cities in Massachusetts with the most Banking Operations job openings:

Banking Operations jobs near you
Infographic showing various Banking Operations job openings in Massachusetts as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,867 per year, or $26.4 per hour.

Banking Operations Administrator

Fidelity Cooperative Bank

Hyannis, MA • On-site

Full-time

Posted 7 days ago

Key responsibilities

  • Coordinate department-wide operational initiatives, strategic projects, and process improvements.

  • Support regulatory, audit, and risk management activities by facilitating documentation, monitoring progress, and ensuring compliance.

  • Provide operational and administrative support to the Managing Director, including preparing reports, maintaining schedules, and coordinating meetings.

Job description

Salary Grade: 16
SUMMARY:
The Banking Operations Administrator is responsible for coordinating department-wide operational initiatives, supporting strategic projects, facilitating regulatory and audit activities, coordinating risk management processes, and providing operational and administrative support to the Managing Director, Banking Operations.
This position serves as the central point of coordination for Banking Operations initiatives, annual planning activities, project governance, operational reporting, audit readiness and follow-up, policy administration, and cross-functional communication. The role helps ensure departmental priorities remain organized, projects remain on schedule, documentation and procedures remain current, stakeholders are engaged, and operational objectives are achieved.
The position works collaboratively with the leaders of Treasury Management Operations, Payment Operations, Card Services, Quality Control, Retirement Plan Services, Product Development, Commercial Banking, Retail Banking, Information Technology, Compliance, Risk Management, Internal Audit, Finance, Marketing, and other business units to facilitate operational initiatives, support implementation activities, monitor progress, and promote operational excellence.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:
Department Coordination & Project Support
  1. Coordinate department-wide operational initiatives and strategic projects across Banking Operations.
  2. Support department leaders in planning, implementing, and monitoring operational initiatives, system enhancements, product implementations, and process improvements.
  3. Track project milestones, deliverables, dependencies, and implementation timelines, providing regular status updates to leadership.
  4. Participate in project meetings by documenting decisions, tracking action items, and following up on assigned activities.
  5. Coordinate the annual review and update of departmental procedures, ensuring reviews are completed by the appropriate business owners.
  6. Monitor completion of recurring monthly, quarterly, and annual reporting requirements and regulatory submissions, following up with responsible business areas as needed.

Operational Support
  1. Provide operational and administrative support to the Managing Director of Banking Operations.
  2. Assist in preparing executive presentations, operational reports, dashboards, and meeting materials.
  3. Coordinate departmental administrative activities, including budget tracking, vendor documentation, and recurring governance activities.
  4. Maintain schedules and tracking for audits, examinations, committee meetings, annual reviews, and strategic initiatives.

Audit, Compliance & Regulatory Coordination
  1. Coordinate departmental activities related to internal audits, external audits, and regulatory examinations.
  2. Facilitate collection of requested documentation and responses from the appropriate operational areas.
  3. Monitor progress of audit recommendations, examination findings, and corrective action plans, communicating status updates to department leadership.
  4. Coordinate periodic reviews of departmental policies, procedures, desktop guides, and operational documentation.
  5. Support department leadership in maintaining ongoing regulatory readiness.

Risk Management
  1. Coordinate department-wide operational risk assessment activities and annual risk reviews.
  2. Assist department leaders in maintaining risk inventories, issue logs, action plans, and control documentation.
  3. Support business continuity planning, disaster recovery documentation, and operational resilience activities.

Operational Reporting & Process Improvement
  1. Assist in developing departmental project tracking tools, dashboards, and operational reports.
  2. Analyze operational data and provide information to leadership to support decision-making and continuous improvement efforts.
  3. Coordinate process improvement initiatives by tracking implementation activities.
  4. Assist in developing standardized documentation, workflows, and reporting practices across Banking Operations.
  5. Monitor operational improvement opportunities and support implementation efforts led by department leadership.
  6. Serve as a liaison between Banking Operations and cross-functional business partners to facilitate communication and project coordination.
  7. Monitor project progress and communicate within Banking Operations; implementation status, risks, dependencies, and outstanding action items.

Documentation & Governance
  1. Coordinate annual reviews of departmental policies, procedures, operating manuals, and supporting documentation.
  2. Monitor completion of required documentation updates by business owners.
  3. Maintain centralized repositories for policies, procedures, meeting materials, project documentation, governance records, and operational reference materials.
  4. Assist with preparation of governance reports, committee materials, and executive documentation.

QUALIFICATIONS:
EDUCATION & CERTIFICATIONS:
  • Bachelor's degree in business administration, Finance, Banking, Management, Project Management, or a related field required, equivalent combination of education and relevant experience may be considered.

EXPERIENCE:
  • Five (5) or more years of progressively responsible experience in banking operations, financial services, project coordination, business administration, operations management, or a related field.
  • Experience coordinating cross-functional operational initiatives or projects within a regulated financial services environment.
  • Experience supporting regulatory examinations, audits, risk management activities, or operational governance preferred.
  • Experience preparing executive presentations, operational reporting, dashboards, and management communications.
  • Demonstrated experience coordinating multiple initiatives while maintaining attention to detail and meeting deadlines.
  • Experience working collaboratively with senior leadership and cross-functional business partners.
  • Previous experience with project management software, workflow management tools, or reporting platforms is preferred.
  • Experience supporting banking technology implementations, operational conversions, or enterprise initiatives is highly desirable.

KNOWLEDGE, SKILLS & ABILITIES:
  • Working knowledge of banking operations, deposit (banking) operations, treasury management, payment operations, card services, or related financial services functions.
  • Understanding of banking regulatory requirements, operational risk management principles, internal controls, and audit processes.
  • Familiarity with policy and procedure management, documentation standards, and operational process mapping.
  • Understanding of business continuity planning, operational resilience, and risk management concepts.
  • Knowledge of operational reporting, performance metrics, and continuous improvement methodologies.
  • Familiarity with vendor management, budget tracking, and governance committee support is preferred.
  • Familiarity with banking core systems, workflow applications, document management systems, and reporting tools preferred.
  • Working knowledge of Microsoft Office applications.
  • Strong written, oral and interpersonal communications skills.

COMPETENCIES:
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers.
  • Strong organizational and time-management skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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