Phoenix, AZ · Remote
$55K - $75K/yr
The Client Success Manager leads a team of client specialists, driving excellent client experience, team performance, and key company priorities. Reporting to the Director of Client Success, this
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Phoenix, AZ · Remote
$55K - $75K/yr
The Client Success Manager leads a team of client specialists, driving excellent client experience, team performance, and key company priorities. Reporting to the Director of Client Success, this
Imagine what you could do here! The people here at Apple don't just create products, they build the kind of wonder that has revolutionized entire industries. It is the diversity of those people and
Imagine what you could do here! The people here at Apple don't just create products, they build the kind of wonder that has revolutionized entire industries. It is the diversity of those people and
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience - from contact center operations to the software powering the iconic Genius Bar. The team also
Warrenville, IL · On-site +1
$90K - $100K/yr
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Warrenville, IL · On-site +1
$90K - $100K/yr
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Richmond, IN · Remote
* Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department * Deliver prompt and professional
Richmond, IN · Remote
* Direct daily operations of the customer account coordinators; plan, prioritize, and delegate work tasks to ensure the proper functioning of the department * Deliver prompt and professional
Wayne, NJ · On-site +1
$69K/yr
Responsibilities Customer Care Manager (remote) Provides leadership for Customer Care Center operations for the designated brand(s), driving a customer-first culture while delivering on service,
Wayne, NJ · On-site +1
$69K/yr
Responsibilities Customer Care Manager (remote) Provides leadership for Customer Care Center operations for the designated brand(s), driving a customer-first culture while delivering on service,
Idaho Falls, ID · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Idaho Falls, ID · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Milton, FL · Remote
$14 - $18.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Milton, FL · Remote
$14 - $18.50/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Buckeye, AZ · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Buckeye, AZ · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Memphis, TN · Remote
$15 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Memphis, TN · Remote
$15 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Columbia, SC · Remote
$14.25 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Columbia, SC · Remote
$14.25 - $19.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Statesboro, GA · Remote
$12.75 - $17/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Statesboro, GA · Remote
$12.75 - $17/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Louisville, KY · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Louisville, KY · Remote
$15 - $20/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Fort Lauderdale, FL · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Fort Lauderdale, FL · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Cookeville, TN · Remote
$13.25 - $17.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Cookeville, TN · Remote
$13.25 - $17.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Peoria, AZ · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Peoria, AZ · Remote
$15.25 - $20.25/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Plano, TX · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
Plano, TX · Remote
$14.75 - $19.75/hr
Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client
$24.5K - $31.5K
5% of jobs
$31.5K - $38.4K
14% of jobs
$41.1K is the 25th percentile. Wages below this are outliers.
$38.4K - $45.4K
16% of jobs
The median wage is $51.7K / yr.
$45.4K - $52.3K
17% of jobs
$52.3K - $59.3K
12% of jobs
$59.3K - $66.2K
9% of jobs
$67.8K is the 75th percentile. Wages above this are outliers.
$66.2K - $73.2K
11% of jobs
$73.2K - $80.1K
6% of jobs
$80.1K - $87.1K
5% of jobs
$87.1K - $94K
2% of jobs
$94K - $101K
3% of jobs
$24.5K
$58K
$101K
| Aspect | Manager Remote Apple Customer Service | Customer Support Specialist |
|---|---|---|
| Credentials | Experience in customer service, leadership skills, sometimes management certifications | Customer service experience, communication skills, often no formal certifications required |
| Work Environment | Remote, team management, strategic planning | Remote or on-site, direct customer interaction |
| Employer & Industry Usage | Apple, tech industry, customer service management | Various companies, tech and retail sectors, frontline support |
The main difference is that the Manager Remote Apple Customer Service oversees teams and manages customer service strategies, while the Customer Support Specialist handles direct customer interactions. Managers focus on leadership and operations, whereas specialists focus on resolving customer issues.
$55K - $75K/yr
Full-time
Re-posted 4 days ago
The Client Success Manager leads a team of client specialists, driving excellent client experience, team performance, and key company priorities. Reporting to the Director of Client Success, this role owns team accountability, client satisfaction, and retention building a culture of professionalism, empowerment, and continuous improvement.
DISCLAIMER : PLEASE DO NOT APPLY TO THIS ROLE IF YOU DO NOT CALL CENTER MANAGEMENT EXPERIENCE
KEY RESPONSIBILITIES
Team Leadership & Development
Lead, coach, and develop a team of client specialists
Set clear expectations and drive accountability through observations and performance management
Build a culture of motivation, empowerment, and continuous improvement
Train agents and create development pathways that enable them to excel
Client Experience & Retention
Champion an excellent client experience across every team interaction
Take ownership of client issues and drive strategic, complete resolutions
Build client loyalty and retention throughout the program lifecycle
Develop and implement service procedures that improve the client experience and drive revenue
Performance & Reporting
Deliver and exceed performance goals and key metrics
Analyze data and evaluate results to build action plans for improvement or sustained performance
Prepare and present biweekly team performance decks and participate in monthly and quarterly business reviews
Monitor schedules, resources, and operational priorities to maintain quality and efficiency
Strategy & Cross-Functional Collaboration
Drive change and adaptability within the team with clarity and enthusiasm
Implement strategic processes that improve service quality and support company priorities
Collaborate with internal and external stakeholders at the director level and above
Some travel may be required for in-person business meetings
REQUIRED QUALIFICATIONS
Proven experience as a customer service manager or team lead in a related fieldExperience with customer service software, CRM systems, and operational tools
Experience managing or working alongside BPO teams strongly preferredAbility to create and present executive-level performance updates
Experience leading remote teams across multiple time zonesStrategic thinker with strong interpersonal skills and the ability to lead in a fast-paced environment
Strong written and verbal communication skills across all levels of the organizationBachelor's degree or related field preferred; relevant experience considered equally
Sourced by ZipRecruiter
Finance and insurance
501 - 1,000 Employees
Baltimore, MD, US
2008
