Manager Recovery Jobs in Ontario (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the Role and Responsibilities

Enterprise Technology Resilience Oversight

• Provide independent challenge of technology resilience across infrastructure, applications, data, cloud/hybrid environments, and critical service dependencies.

• Assess alignment between business impact tolerances, RTO/RPO expectations, DR design, recovery architecture, and demonstrated recovery capability.

• Identify systemic technology resilience risks across Business Groups and Corporate Functions, including architecture vulnerabilities, single points of failure, recoverability gaps, and untested dependencies.

Recovery Validation & Scenario Challenge

• Challenge the design, realism, and completeness of technology recovery testing, including end-to-end testing, failover/failback, production-like load testing, and manual recovery under platform outage conditions.

• Validate evidence supporting recoverability claims, including test results, recovery runbooks, backup/restoration evidence, application dependency mapping, and remediation closure artifacts.

• Document challenge outcomes and require formal issue capture where capability gaps, unsupported assumptions, or recovery weaknesses are identified.

Reporting, Metrics & Escalation

• Establish and monitor technology resilience KRIs, RAS measures, thresholds, escalation triggers, and trend analysis in partnership with the AVP and ORCT leadership.

• Prepare insights for senior governance forums on technology resilience posture, systemic issues, remediation progress, and accountable risk decisions.

• Support regulatory, audit, and management reporting by linking technical recovery evidence to business criticality and operational resilience outcomes.

Partnership & Advisory

• Partner with DBTS, Cyber, Enterprise Architecture, Operational Resilience, BCM, Crisis Management, TPRM, and Business Group Risk teams to promote integrated resilience outcomes.

• Advise on major technology change, cloud transformation, outsourcing, and architecture decisions where resilience or recoverability could be affected.

• Provide technical coaching and quality review to managers and SMEs performing domain-specific DR and backup/data resilience challenge.

Expected Outcomes:

• Technology resilience issues are proactively identified and escalated before they create material exposure.

• Critical operations have clearer line of sight between business tolerance and technical recovery capability.

• Recovery capabilities are supported by evidence, challenge documentation, and defensible conclusions.

• Governance reporting provides actionable insight into resilience gaps, remediation, and residual risk.

What you'll need to succeed

• University degree or equivalent combination of education and experience.

• Typically 10+ years of experience in technology risk, disaster recovery, technology resilience, infrastructure/application recovery, operational resilience, cyber resilience, or related disciplines.
• Professional certifications such as CBCP/MBCI, CRISC, CISM, CISSP, ITIL, PMP, AWS/Azure architecture/resilience, or equivalent are assets.
• Strong technical expertise in application recovery, infrastructure resilience, DR architecture, cloud/hybrid recovery, production-like testing, data resilience, and cyber recovery topics.

• Strong understanding of operational resilience, BCM/DR lifecycle, OSFI E-21, OSFI B-13, risk appetite, KRIs, issue management, and 2LOD challenge practices.

• Ability to review technical evidence and translate findings into business risk, remediation actions, and governance decisions.

• Excellent stakeholder management, written communication, presentation, and constructive challenge skills.

What's in it for you

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.
• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.
• We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
• Recovery capabilities are supported by evidence, challenge documentation, and defensible conclusions.
• Governance reporting provides actionable insight into resilience gaps, remediation, and residual risk.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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