Operations Manager / Project Manager II CBP Technology Service Desk (TSD) Location: Remote Employment Type: Full-time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec ...
Operations Manager / Project Manager II CBP Technology Service Desk (TSD) Location: Remote Employment Type: Full-time Clearance Requirement: CBP Background Investigation (Unclassified) About Aretec ...
Project Manager ID: 0922 Location: Arlington, VA Department: Administrative More about this job > Description Resilient Solutions Plus, LLC is an emerging professional services firm that provides ...
Project Manager ID: 0922 Location: Arlington, VA Department: Administrative More about this job > Description Resilient Solutions Plus, LLC is an emerging professional services firm that provides ...
Assistant Project Manager
Mclean, VA · On-site
$80K - $125K/yr
This role supports the Project Manager and Superintendent across all phases of construction, from preconstruction through closeout, with a focus on coordination, documentation, cost tracking, and ...
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Assistant Project Manager
Mclean, VA · On-site
$80K - $125K/yr
This role supports the Project Manager and Superintendent across all phases of construction, from preconstruction through closeout, with a focus on coordination, documentation, cost tracking, and ...
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Washington, DC · On-site
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Project Manager
Washington, DC · On-site +1
We are seeking experienced Project Managers for projects in the Washington D.C. area. Successful candidates must have at least ten years' experience managing the design and construction of new or ...
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Associate Project Manager / Project Engineer
Washington, DC · On-site
$78K - $100K/yr
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Associate Project Manager / Project Engineer
Washington, DC · On-site
$78K - $100K/yr
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Project Manager
Washington, DC · On-site
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Washington, DC · On-site
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Manager, Project Management | Retail Bank Operations Case Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to ...
Manager, Project Management | Retail Bank Operations Case Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to ...
Manager, Project Management | Retail Bank Operations Case Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to ...
Manager, Project Management | Retail Bank Operations Case Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to ...
Project Manager
Reston, VA · On-site
$60 - $62/hr
Project Manager LOCATION: Reston VA DURATION: 1-Year Contract EXPECTED PAY: $60-$62 Hour Max CLIENT : Fannie Mae START DATE: 2 Weeks DUE DATE: 24 - 48 Hours Description : * Responsible for the ...
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Project Manager
Reston, VA · On-site
$60 - $62/hr
Project Manager LOCATION: Reston VA DURATION: 1-Year Contract EXPECTED PAY: $60-$62 Hour Max CLIENT : Fannie Mae START DATE: 2 Weeks DUE DATE: 24 - 48 Hours Description : * Responsible for the ...
BAS - Project Engineer/Project Manager
Fairfax, VA · Hybrid
$500/day
Controls Project Manager / Project Engineer -Fairfax, VA - Controls Company & Electrical Install POSITION: * Controls Project Manager / Project Engineer * Mid-Level or Senior-Level * Hybrid of Office ...
BAS - Project Engineer/Project Manager
Fairfax, VA · Hybrid
$500/day
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Project Manager
Washington, DC · On-site
Owner's project management firm is seeking a Project Manager for a Federal Project with significant experience managing various types of Federal Building projects with a value of $10 Million or more.
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Washington, DC · On-site
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Senior Project Manager
Washington, DC · On-site
Total Networks, Incorporated seeks a Senior Level Project Manager with exceptional acumen and experience in project management, along with outstanding communication, organization, and technical ...
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Senior Project Manager
Washington, DC · On-site
Total Networks, Incorporated seeks a Senior Level Project Manager with exceptional acumen and experience in project management, along with outstanding communication, organization, and technical ...
Senior Project Manager
Washington, DC · On-site
Total Networks, Incorporated seeks a Senior Level Project Manager with exceptional acumen and experience in project management, along with outstanding communication, organization, and technical ...
Quick apply
Senior Project Manager
Washington, DC · On-site
Total Networks, Incorporated seeks a Senior Level Project Manager with exceptional acumen and experience in project management, along with outstanding communication, organization, and technical ...
Program Manager/Project Manager/Construction Manager
Rockville, MD · On-site
$105K - $220K/yr
M&J is seeking a Program Manager / Project Manager / Construction Manager to be responsible for developing project documents, such as Invitations for Bid (IFB), Request for Proposals (RFP) and ...
Program Manager/Project Manager/Construction Manager
Rockville, MD · On-site
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Project Manager
Reston, VA · On-site
Manages project through the design, implementation and testing phases in accordance with project objectives. The candidate is required to use FNM's program management tools to manage project work ...
Project Manager
Reston, VA · On-site
Manages project through the design, implementation and testing phases in accordance with project objectives. The candidate is required to use FNM's program management tools to manage project work ...
M&J is seeking a Program Manager / Project Manager / Construction Manager to be responsible for developing project documents, such as Invitations for Bid (IFB), Request for Proposals (RFP) and ...
M&J is seeking a Program Manager / Project Manager / Construction Manager to be responsible for developing project documents, such as Invitations for Bid (IFB), Request for Proposals (RFP) and ...
Project Manager
$228K/yr
Project Manager Clearance: Secret The IT Project Manager is responsible for planning, coordinating, and executing IT projects to support organizational objectives and technology initiatives. This ...
Project Manager
$228K/yr
Project Manager Clearance: Secret The IT Project Manager is responsible for planning, coordinating, and executing IT projects to support organizational objectives and technology initiatives. This ...
Program Manager/Project Manager/Construction Manager
Rockville, MD · On-site
$105K - $220K/yr
M&J is seeking a Program Manager / Project Manager / Construction Manager to be responsible for developing project documents, such as Invitations for Bid (IFB), Request for Proposals (RFP) and ...
Program Manager/Project Manager/Construction Manager
Rockville, MD · On-site
$105K - $220K/yr
M&J is seeking a Program Manager / Project Manager / Construction Manager to be responsible for developing project documents, such as Invitations for Bid (IFB), Request for Proposals (RFP) and ...
Project Manager
Rosslyn, VA · On-site
$228K/yr
Project Manager Clearance: Secret The IT Project Manager is responsible for planning, coordinating, and executing IT projects to support organizational objectives and technology initiatives. This ...
Project Manager
Rosslyn, VA · On-site
$228K/yr
Project Manager Clearance: Secret The IT Project Manager is responsible for planning, coordinating, and executing IT projects to support organizational objectives and technology initiatives. This ...
Manager Project Manager information
What are the key skills and qualifications needed to thrive as a Project Manager, and why are they important?
What does a Project Manager do?
What is the difference between Manager Project Manager vs Project Coordinator?
| Aspect | Manager Project Manager | Project Coordinator |
|---|---|---|
| Credentials | Bachelor's degree, PMP or similar certifications often preferred | Typically requires a bachelor's degree; certifications are a plus |
| Work Environment | Oversees multiple projects, manages teams, strategic planning | Supports project teams, handles scheduling and communication |
| Employer & Industry Usage | Used across industries like IT, construction, finance | Common in similar industries, often as entry-level or support role |
The Manager Project Manager holds a higher-level role with strategic responsibilities and team management, while the Project Coordinator focuses on supporting project execution through coordination and communication tasks. Both roles are essential but differ in scope and seniority.
What are some common challenges faced by Manager Project Managers in balancing leadership and project delivery responsibilities?

Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 19 days ago
Job description
CBP Technology Service Desk (TSD)
Location: Remote
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that make a real difference.
Position Summary
Aretec is seeking an Operations Manager / Project Manager II to provide day-to-day operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a large-scale, multi-site service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a hands-on operations leader with strong service desk supervisory experience and a customer-focused mindset.
What You'll Do
- Serve as the day-to-day operations manager for CBP TSD operations across all supported locations.
- Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
- Ensure appropriate supervisory coverage across all shifts and locations.
- Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
- Produce after-action reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
- Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
- Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
- Support the Program Manager in all program management and operational oversight activities.
- Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.
Required Qualifications
- Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
- Highly customer-focused, responsive, reliable, and detail-oriented.
- Strong managerial, communication, organizational, and problem-solving skills.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- ITIL v4 Foundation certification.
- HDI Support Center Manager (SCM) certification.
- Experience supporting 24x7 IT service desk operations.
- Prior CBP or DHS experience.
- Experience with ServiceNow and Amazon Connect.
- Experience managing a remote or hybrid workforce.
Why Join Aretec
- Support a mission-critical federal program with national-level impact.
- Work closely with senior program leadership in a collaborative environment.
- Competitive compensation and a comprehensive benefits package, including:
- Health, Dental, and Vision Insurance
- 401(k) with Employer Match
- Certification and Professional Development Support
- Paid Time Off and Holidays
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status
About Aretec
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fairfax, VA, US
Year founded
2005