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Manager Program Manager Jobs in North Ridgeville, OH

Socket.dev

Finance Program Manager

Brooklyn, OH · On-site

$110 - $140/hr

The Finance Program Manager collaborates with corporate finance, local markets, population health entities, IT/analytics teams, physicians, and senior leadership. The position independently leads ...

STV

Project/Program Manager - Aviation

Akron, OH · On-site

$143K - $163K/yr

STV is seeking a Project/Program Manager to join our national aviation team to oversee and direct airport terminal improvements. We have projects nationwide at all major airports including the states ...

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Manager Program Manager information

How does a manager program manager balance overseeing multiple projects while supporting their team's development?

Manager Program Managers often juggle several large-scale initiatives simultaneously, which requires strong organizational skills and effective delegation. They regularly meet with project leads to monitor progress, troubleshoot issues, and ensure alignment with organizational goals, while also providing mentorship and professional development opportunities for their teams. Striking a balance between delivering results and fostering team growth involves transparent communication, setting clear expectations, and empowering team members to take ownership of their work.

What is a program manager?

A Program Manager is a professional responsible for overseeing and coordinating multiple related projects within an organization to achieve strategic objectives. They manage the overall program, ensuring that individual projects align with business goals, stay on schedule, and meet budgetary requirements. Program Managers work closely with project managers, stakeholders, and executive leadership to address risks, allocate resources, and facilitate communication across teams.

What are the key skills and qualifications needed to thrive as a manager program manager?

To thrive as a Manager Program Manager, you need strong leadership, project management expertise, and a background in business or a related field, often supported by a bachelor's degree and PMP or similar certification. Familiarity with project management tools like Microsoft Project, Asana, or Jira, as well as budgeting and reporting systems, is typically required. Excellent communication, strategic thinking, and stakeholder management are essential soft skills for overseeing complex programs and guiding teams. These competencies ensure effective program delivery, alignment with organizational goals, and the ability to navigate challenges across multiple projects.

What is the difference between Manager Program Manager vs Project Manager?

AspectManager Program ManagerProject Manager
CredentialsTypically requires a bachelor's degree, PMP or PgMP certification often preferredUsually requires a bachelor's degree, PMP certification common
Work EnvironmentOversees multiple projects within a program, strategic focusManages individual projects, tactical focus
Employer & Industry UsageUsed in tech, finance, healthcare for large initiativesCommon across industries for specific project delivery

The main difference is that a Manager Program Manager oversees multiple related projects to achieve strategic goals, while a Project Manager focuses on managing a single project from start to finish. Program Managers have a broader scope, often coordinating teams and resources across projects, whereas Project Managers concentrate on delivering specific project outcomes on time and within budget.

What are popular job titles related to Manager Program Manager jobs in North Ridgeville, OH? For Manager Program Manager jobs in North Ridgeville, OH, the most frequently searched job titles are:
What job categories do people searching Manager Program Manager jobs in North Ridgeville, OH look for? The top searched job categories for Manager Program Manager jobs in North Ridgeville, OH are:
What cities near North Ridgeville, OH are hiring for Manager Program Manager jobs? Cities near North Ridgeville, OH with the most Manager Program Manager job openings:
Manager Program Manager jobs near you
Infographic showing various Manager Program Manager job openings in North Ridgeville, OH as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Program Manager

Technology Recovery Group

Westlake, OH • On-site

Full-time

Re-posted 12 days ago

Job description

The Customer Program Manager provides a single point of contact for assigned customers to turn to at TRG. The CPM will act as the "Customer Champion/Advocate" providing each assigned customer a friendly and familiar face to address questions, concerns, and more. In turn, the CPM will become the voice of the customer to TRG. The CPM must have a thorough understanding of their assigned customers business, practices, inventory levels, processes, projects, and will anticipate the customer's needs. The CPM understands TRG operational processes and knows how to properly expedite customer requests through our processes. The successful candidate will be relentless in their attention to detail and follow up to involved parties. They are what keeps the process moving! Travel may be required up to 10% of the time.
Essential Functions
  • Act as a liaison between TRG departments (i.e., Sales, Procurement, Finance, Shipping/Receiving, Deployment, Project Management and Depot teams) and assigned customers
  • Work alongside sales reps to support data collection and analysis related to QBRs for customers
  • Able to work with minimal direction to resolve issues affecting customers
  • Attend, schedule, or host weekly status calls with assigned customers as needed (typically high profile, high volume customers)
  • Creates, reviews, and ensures accuracy of reports to support informed decision-making
  • Manages escalations within TRG, with OEMs and customers to resolve urgent customer needs
  • Generate necessary paperwork to initiate movement of materials through the process
  • Access customer portals, both internal and external, as needed to provide/obtain data and produce requested reports and resolve issues
  • Follow up on shipments/orders/repair orders as requested by customer(s)
  • Work with account team and necessary departments to resolve discrepancies related to incoming product and ROs
  • Interact daily with customers and others to resolve discrepancies in systems, resolve customer issues and issues related to incoming and outgoing product (unexpected product, consignment products, repair orders, deinstall products)
  • Assist with resolving issues related to customer owned consumable products and spares pools that are stored at TRG
  • Engages with appropriate TRG/customer personnel to respond to customer inquiries relating to tickets, repair invoices, support contracts, etc.
  • Follows up with customers and Sales teams once inquiries have been answered or problems resolved to ensure a quality customer experience
  • Access to any custom developed management tools to respond to queries
  • Assist in the development and maintenance of any required customer specific documentation for processing customer products and TRG services
  • Maintain documentation of requests as to track and report upon status and action taken
  • Collaborate with account team for direction on how to handle each specific account
  • Review customer specific reports to ensure data is up to date and take appropriate actions to resolve any issues
  • May be involved in the planning, organization, and implementation of special events, specific projects, or program changes

Qualifications
  • Bachelor's Degree required.
  • Demonstrates strong analytical thinking to identify insights, trends, and opportunities
  • 3-5 years of experience in a professional environment, preferably with customer service/success
  • Strong Written/Verbal/Listening and Comprehension communication skills
  • Strong problem solving skills
  • Passion for delivering an excellent customer service experience
  • Ability to assess and determine priorities, and, when necessary, ask for support from appropriate team members to determine appropriate priority
  • Strong knowledge of TRG Systems and Processes (i.e. Salesforce, ServiceHub, NetSuite
  • Ability to take and pass a background check

Performance Requirements
  • Must maintain regular and reliable attendance to the satisfaction of management
  • Must be able to operate a computer and other position related technologies
  • Must be able to work flexible hours as needed
  • Must be able to clearly and confidentially communicate with TruWest employees and other stakeholders
  • Must adhere to all TruWest Values at all times

Physical Requirements
  • Must be able to remain in a stationary position 75% of the time
  • Must be able to access work locations
  • Must be able to stoop, stand, walk, bend, and stay upright to perform work
  • Must be able to visually read written and digital information
  • Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and/or to make general observations of facilities or structures
  • Must be able to receive detailed information through oral communication

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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