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Manager Pos Technical Support Jobs in Nevada (NOW HIRING)

Agilysys

Technical Support

Las Vegas, NV · On-site

$35K - $44K/yr

The Support Intake Technician serves as the first point of contact for customers needing technical ... in POS (Point-of-Sale), PMS (Property Management) software • The desire to learn, investigate ...

ALO

Manager, Warehouse Technical Support

Las Vegas, NV

$100K - $150K/yr

OVERVIEW The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse ...

ALO

Manager, Warehouse Technical Support

Las Vegas, NV · On-site

$100K - $150K/yr

OVERVIEW The Manager of Warehouse Technical Support is responsible for leading and developing a team of Warehouse Support Associates who provide technical support for all technology used in warehouse ...

Goodwill of Southern Nevada

Be Seen First

Technical Support Representative

Las Vegas, NV · On-site

$18.05/hr

Manages conflict and is receptive to feedback. Empathetic and emotionally intelligent. Results ... technical support to users of computer systems, software, and hardware * ​Ability to continuously ...

Fortune Brands

IT Technical Support Agent

Las Vegas, NV · On-site

$40K - $66K/yr

As the IT Technical Support Agent you will be responsible to: In this role you will have ... Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing ...

Moen

IT Technical Support Agent

Las Vegas, NV

$40K - $66K/yr

As the IT Technical Support Agent you will be responsible to: In this role you will have ... Work closely with our Managed Services team on Windows 11 operating system devices in diagnosing ...

F1 Arcade

Venue Technician - Las Vegas

Las Vegas, NV · On-site

$20/hr

Las Vegas Reporting to: Technology Manager Position Overview Technical Support As a Venue ... This includes simulators, PCs, laptops, printers, radios, Point of Sale (POS) systems, and other on ...

F1 Arcade

Venue Technician - Las Vegas

Las Vegas, NV

$35K - $44K/yr

Las Vegas Reporting to: Technology Manager Position Overview Technical Support As a Venue ... This includes simulators, PCs, laptops, printers, radios, Point of Sale (POS) systems, and other on ...

Allegiant

Technical Records Specialist I

Las Vegas, NV

$45K - $60K/yr

Summary The Technical Records Specialist I reports to the A/C Records Manager (ACM) and is ... These roles and responsibilities support compliance with 121.380. Visa Sponsorship Available: No ...

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Nevada? The most popular types of Pos Technical Support jobs in Nevada are:
What cities in Nevada are hiring for Manager Pos Technical Support jobs? Cities in Nevada with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you
Technical Support

Technical Support

Agilysys

Las Vegas, NV • On-site

$35K - $44K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Agilysys is a leading provider of hospitality technology software solutions. The Support Intake Technician serves as the first point of contact for customers needing technical support, focusing on diagnosing issues and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities:
• Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software
• Complete primary intake and initial triage of incoming calls
• Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process
• Input quality data in ticketing system, Salesforce
• Research hardware and software problems defined by customers and provide diagnosis and resolution
• Perform basic walkthrough of configuration with the customer
• Understand escalation process and perform escalation process in a timely manner
• Actively participate in team meetings to provide feedback and ways to improve efficiencies
• Coordinate with hardware vendors on diagnosis and resolution of hardware problems
• Accurately document worked issues and detailed steps for resolution when necessary
• Keep abreast of software releases, new feature and functionality, and updated installation procedures
• Other duties as assigned
Qualifications:
Required:
• Minimum HS diploma required
• Minimum one year of experience in a customer facing position and/or in the hospitality industry
• Minimum one year of experience troubleshooting and servicing basic hardware and software inquiries
• A familiarity in helpdesk ticketing and helpdesk processes
• Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software
• The desire to learn, investigate, hunt, and strive for continuous improvement every day!
• Excelled in customer service aptitude; answering phones, emails and interacting with clients throughout an active, high-volume day
• Technical aptitude and general experience troubleshooting hardware and software
• Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician
• A natural desire to assist others and problem-solve
• The ability to make sound decisions quickly in a fast-paced environment
• The ambition and hunger to consistently exceed customer expectations
• A strong ability to communicate, both written and spoken, with technical and non-technical individuals
• A strong intellectual curiosity
• The ability to gather and interpret relevant data and information to investigate and accurately triage issues
• The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures
• A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative
• Exceptional organizational skills and self-motivation
• An innate ability to prioritize and effectively juggle multiple projects with high business priority
• Positive, team-oriented attitude with a strong work ethic
• High level of accountability and ownership
• Willingness to go above and beyond to meet client expectations
• Resilient and able to perform repetitive tasks
• Detail-oriented with strong organizational skills
• Eager to learn new technologies and processes
• Professional, customer-facing demeanor
Preferred:
• AA degree in technology preferred or equivalent work experience
• Experience using Salesforce is preferred
• Familiarity with troubleshooting software environments utilizing SQL is a plus
• Familiarity troubleshooting Windows Server
Company:
Agilysys is a hospitality solutions company. Founded in 1963, the company is headquartered in Alpharetta, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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