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Assistant Pos Technical Support Jobs in Nevada (NOW HIRING)

Agilysys

Technical Support

Las Vegas, NV · On-site

$35K - $44K/yr

... in POS (Point-of-Sale), PMS (Property Management) software • The desire to learn, investigate ... assist others and problem-solve • The ability to make sound decisions quickly in a fast-paced ...

Source One Technical Solutions

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Technical Support Specialist

Las Vegas, NV · On-site

$25/hr

TeleOperations Specialist (Technical Support) Pay Rate: $25/hr (W-2) plus benefits (listed below ... - Assist in gathering performance metrics and reporting observations to improve system ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our ... Assist customers (external and internal) in a variety of questions, requests, and issues.

Fortune Brands

IT Technical Support Agent

Las Vegas, NV · On-site

$40K - $66K/yr

... users * Assist with IT desktop deployments and computer imaging activities. * Support our ... other technical resources to solve. * Publish knowledge base articles for users to provide self ...

Moen

IT Technical Support Agent

Las Vegas, NV

$40K - $66K/yr

... users * Assist with IT desktop deployments and computer imaging activities. * Support our ... other technical resources to solve. * Publish knowledge base articles for users to provide self ...

F1 Arcade

Venue Technician - Las Vegas

Las Vegas, NV · On-site

$20/hr

... Assist with event setup and support audio/visual requests as needed. Stock & Equipment Tracking • Monitor usage of technical supplies and equipment, restock essential items, and assist with ...

F1 Arcade

Venue Technician - Las Vegas

Las Vegas, NV

$35K - $44K/yr

... Assist with event setup and support audio/visual requests as needed. Stock & Equipment Tracking • Monitor usage of technical supplies and equipment, restock essential items, and assist with ...

Allegiant

Technical Records Specialist I

Las Vegas, NV · On-site

These roles and responsibilities support compliance with 121.380. Visa Sponsorship Available: No ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Allegiant

Technical Records Specialist I

Las Vegas, NV

$45K - $60K/yr

These roles and responsibilities support compliance with 121.380. Visa Sponsorship Available: No ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Allegiant

Technical Records Specialist I

Las Vegas, NV · On-site

These roles and responsibilities support compliance with 121.380. Visa Sponsorship Available: No ... Prepare weekly reporting to assist Powerplant Engineering in forecasting APU removals. Retain all ...

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All JobsPos Technical Support JobsAssistant Pos Technical Support JobsAssistant Pos Technical Support Jobs in Nevada

Assistant Pos Technical Support information

What is the difference between Assistant Pos Technical Support vs Help Desk Technician?

AspectAssistant Pos Technical SupportHelp Desk Technician
CredentialsTypically requires basic IT certifications or relevant experienceOften requires CompTIA A+ or similar certifications
Work EnvironmentSupports point-of-sale systems in retail or hospitality settingsProvides technical support for various hardware/software issues in office or call center environments
Employer & IndustryRetail, hospitality, or service industriesIT service providers, corporate IT departments
Search & Comparison IntentUnderstanding roles supporting POS systemsAssisting with general IT support tasks

Assistant Pos Technical Support focuses on maintaining and troubleshooting point-of-sale systems in retail or hospitality settings, often requiring specific POS knowledge. Help Desk Technicians handle broader IT issues across various hardware and software, typically in office environments. While both roles require technical skills and certifications, their work environments and primary responsibilities differ, making each suited to different career paths within IT support.

What are the most commonly searched types of Pos Technical Support jobs in Nevada? The most popular types of Pos Technical Support jobs in Nevada are:
What are popular job titles related to Assistant Pos Technical Support jobs in Nevada? For Assistant Pos Technical Support jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Assistant Pos Technical Support jobs in Nevada look for? The top searched job categories for Assistant Pos Technical Support jobs in Nevada are:
Assistant Pos Technical Support jobs near you
Technical Support

Technical Support

Agilysys

Las Vegas, NV • On-site

$35K - $44K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Agilysys is a leading provider of hospitality technology software solutions. The Support Intake Technician serves as the first point of contact for customers needing technical support, focusing on diagnosing issues and ensuring customer satisfaction through effective communication and problem-solving.
Responsibilities:
• Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software
• Complete primary intake and initial triage of incoming calls
• Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process
• Input quality data in ticketing system, Salesforce
• Research hardware and software problems defined by customers and provide diagnosis and resolution
• Perform basic walkthrough of configuration with the customer
• Understand escalation process and perform escalation process in a timely manner
• Actively participate in team meetings to provide feedback and ways to improve efficiencies
• Coordinate with hardware vendors on diagnosis and resolution of hardware problems
• Accurately document worked issues and detailed steps for resolution when necessary
• Keep abreast of software releases, new feature and functionality, and updated installation procedures
• Other duties as assigned
Qualifications:
Required:
• Minimum HS diploma required
• Minimum one year of experience in a customer facing position and/or in the hospitality industry
• Minimum one year of experience troubleshooting and servicing basic hardware and software inquiries
• A familiarity in helpdesk ticketing and helpdesk processes
• Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software
• The desire to learn, investigate, hunt, and strive for continuous improvement every day!
• Excelled in customer service aptitude; answering phones, emails and interacting with clients throughout an active, high-volume day
• Technical aptitude and general experience troubleshooting hardware and software
• Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician
• A natural desire to assist others and problem-solve
• The ability to make sound decisions quickly in a fast-paced environment
• The ambition and hunger to consistently exceed customer expectations
• A strong ability to communicate, both written and spoken, with technical and non-technical individuals
• A strong intellectual curiosity
• The ability to gather and interpret relevant data and information to investigate and accurately triage issues
• The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures
• A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative
• Exceptional organizational skills and self-motivation
• An innate ability to prioritize and effectively juggle multiple projects with high business priority
• Positive, team-oriented attitude with a strong work ethic
• High level of accountability and ownership
• Willingness to go above and beyond to meet client expectations
• Resilient and able to perform repetitive tasks
• Detail-oriented with strong organizational skills
• Eager to learn new technologies and processes
• Professional, customer-facing demeanor
Preferred:
• AA degree in technology preferred or equivalent work experience
• Experience using Salesforce is preferred
• Familiarity with troubleshooting software environments utilizing SQL is a plus
• Familiarity troubleshooting Windows Server
Company:
Agilysys is a hospitality solutions company. Founded in 1963, the company is headquartered in Alpharetta, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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