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Manager Pos Technical Support Jobs in Indiana (NOW HIRING)

GQT Movies

IT Support Technician

Lafayette, IN

$20/hr

The IT Support Technician provides frontline technical support for theater locations and corporate ... Work with internal departments, vendors, contractors, and theater management to ensure technology ...

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Manager Pos Technical Support information

What is the difference between Manager Pos Technical Support vs Technical Support Supervisor?

AspectManager Pos Technical SupportTechnical Support Supervisor
ResponsibilitiesOversees technical support teams, develops strategies, manages escalationsSupervises daily support operations, guides support staff, handles customer issues
Required CredentialsBachelor's degree, technical certifications, leadership experienceTechnical knowledge, experience in support roles, supervisory skills
Work EnvironmentOffice-based, team management, strategic planningSupport centers, customer service environment, team oversight
Industry UsageCommon in IT, telecom, and tech companiesWidely used in tech, electronics, and service industries

The main difference between Manager Pos Technical Support and Technical Support Supervisor lies in scope and responsibilities. The manager focuses on strategic planning and team leadership, while the supervisor handles daily operations and customer issues. Both roles require technical knowledge and leadership skills, but the manager typically has broader responsibilities and higher-level decision-making authority.

What are the most commonly searched types of Pos Technical Support jobs in Indiana? The most popular types of Pos Technical Support jobs in Indiana are:
What cities in Indiana are hiring for Manager Pos Technical Support jobs? Cities in Indiana with the most Manager Pos Technical Support job openings:
Manager Pos Technical Support jobs near you
Monitoring Technical Support Specialist Bilingual Spanish

Monitoring Technical Support Specialist Bilingual Spanish

The GEO Group

Anderson, IN • On-site

$17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

The GEO Group rating

6.9

Company rating: 6.9 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

17th of 41 rated prisons

Job description

Benefits Information
Shifts:
Sunday - Wednesday: 08:30 PM-07:00 AM
Wednesday - Saturday: 03:00 PM-01:30 AM
Wednesday - Saturday: 08:30 PM-07:00 AM
Sunday - Thursday: 04:00 AM-12:30 PM
Tuesday - Saturday: 04:00 AM-12:30 PM
Tuesday - Saturday: 10:30 PM-07:00 AM
Full-time employees will enjoy a competitive benefits package with options for you and your family including:
• 2 weeks vacation and 56 hours sick
• 15 Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Equal Opportunity Employer
Overview
BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.
Qualifications
Minimum Requirements:
  • High School Diploma or GED required.
  • At least two (2) years' experience in an information technology support/helpdesk role preferred.
  • Bilingual English/Spanish required.
  • United States citizenship required.
  • Must live in the US 3 of the last 5 years (military and study abroad included)
  • Proficiency in Microsoft Word and Excel.
  • Basic knowledge of hardware and software platforms and the ability to acquire solid knowledge of Company electronic monitoring products quickly.
  • Intermediate level IT and troubleshooting skills.
  • Strong oral and written communication skills in both English and Spanish.
  • Ability to communicate technical concepts to a non-technical audience.
  • Flexibility in handling special projects and assignments.
  • Must be self-motivated with the ability to work independently
  • Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
  • Ability to provide technical mentoring to peers.
  • Ability to meet deadlines and prioritize appropriately.
  • Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.
  • Call center environment.
  • Ability to work varying hours and days as necessary.
  • May be requested to provide coverage outside of scheduled hours.
  • Occasional overtime may be required.

Responsibilities
Summary:
Accepts inbound phone calls from contracted agency personnel. Processes alerts according to contract requirements and provides timely, accurate and effective troubleshooting of elevated hardware and software issues with customer equipment and systems. Acts as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required.
Primary Duties and Responsibilities:
  • Processes alerts and responds to customer inquiries made by phone or email including special accounts requiring a high level of service.
  • Accepts inbound phone calls, troubleshoots, diagnoses and escalates hardware and software issues with customer equipment and software as necessary.
  • Provides advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.
  • Provides communication to internal departments and management on the status of hardware and software issues being worked on.
  • Recommends efficiencies and/or solutions for issues with hardware and software platforms.
  • Ability to communicates technical troubleshooting concepts to a non-technical audience and ensure understanding.
  • Performs other duties as assigned.

Pay
Pay USD $17.75/Hr. to USD $19.75/Hr.

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